Job Listings

RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Manage WLAN infrastructures to include access points (WAPs), wireless LAN controllers, and integrations into Software Defined Access (SDA) infrastructures.Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management. - Establish network monitoring for newly installed and replaced equipment. - Support and operate Software-Defined Wide Area Networks (SD-WAN) sites. - Support and maintain network equipment and configuration (routers and routing). - Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network. - Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits. - Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas. - Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis. - Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems. - Develops analytical and computational techniques and methodology for problem solution. - Prepares and presents written and oral reports. - Prepares and presents proposals, or portions thereof, primarily in field of specialty  - Analyzes, diagnoses, and recommends solutions to complex problems. - Escalate issues to vendor and third-party entities, as necessary and directed by the Government. - Generates / updates network documentation in coordination with the onsite installation resources. - Work is performed under the general direction of a senior level manager. - Ability to establish and maintain effective working relationships with associates and client personnel at all levels. - Produce knowledge base articles and SOPs.

As the Systems Administrator (NGSB), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.  You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort.  Although this position resides in Naval Station Guantanamo Bay (NSGB), there may be a requirement to travel to the NCR occasionally.   Highlights of Responsibilities: - Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users. - Provide O&M support for Special Access System infrastructure for approximately 150 users. - Provide O&M support for Printer infrastructure, to include Pharos Secure Print. - Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies. - Provide O&M support for SQL Database infrastructure. - Provide O&M support for OMC server and desktop-based software applications. - Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems. - Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations. - Provide support for storage area network (SAN) and encrypted file storage capabilities. - Create/maintain standalone workstation images in accordance with DOD security standards. - Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation. - Bring up-to-date and preserve computer inventory and surplus equipment - Make sure desktop computers interconnect seamlessly with various systems - Vouch for and implement upgrades on systems to guarantee longevity - Ascertain and repair hardware and network connectivity issues - Support for technical upgrading and maintaining of entire desktop systems - Assist in testing and deployment of new applications and systems - Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. - Utilize ITIL best practices to enhance and optimize the services provided to end users. - Participate in the implementation of an enterprise knowledge base and knowledge management best practices. - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. - Resolve customer issues effectively or escalate them to appropriate support tiers. - Work with management in assessing staff performance/reviews/changes. - Assist in the professional and technical development of the team

Empower AI: As a Full Stack GIS Developer (Software Engineer II) who is passionate about mapping, you will help our team by applying and demonstrating state-of-the-art geospatial web technologies in an Agile DevSecOps environment. In assuming this position, you will be a critical contributor to meeting our mission: To deliver quality, innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   RESPONSIBILITIES - Design and code software components, units, and modules for various geospatial applications that meet product specification and development schedules - Work with other developers and systems engineers to solve critical problems and identify efficiencies in implementing technical and functional requirements and tasks - Work closely with product owner, stakeholders, business analysts, and team members to understand product specifics and to create quality code - Contribute to an atmosphere of cross-functional teamwork within the organizations Agile project lifecycle and help shaping our Geospatial Services Offering - Execute automated testing on both front-end and back-end systems

SUMMARY DIGIT is seeking a Desktop Support Technician II to provide phone, laptop, software, and in-person support to users in the areas of computer operating systems, desktop applications, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, computer systems (PC and Mac), and printer problems.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Performs a variety of clerical and administrative duties pertinent to Help Desk - Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity - Provides personal computer support, problem analysis, and hardware/software installation and configuration - Interacts daily with customers to ensure productivity; provides individual feedback - Contacts hardware and software vendor representatives to solicit and arrange product demonstrations - Maintains collection of technical publications pertaining to state-of-the-art hardware and software products and other materials  - Monitors team productivity and quality; provides individual feedback - Provide Desk Side  assistance  - Prepares and delivers employee and customer coding and data entry training  - Maintains and verifies daily statistics; generates daily statistical reports  - Maintains an audit trail and statistical records of all problems and conditions reported by the client - Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Empower AI:As the Senior Macintosh Systems Engineer, the candidate will provide advanced technical and senior engineering level support for the Macintosh Center of Excellence. Will work as part of a collaborative team tasked with providing full-range IT support for the JSP’s Mac environment and underlying Mac support systems. This includes Tier I through Tier IV support services covering user support, operations, and engineering functions. Candidate will develop solutions, build, test and deploymacOS whileimplementing hardening best practices using the DISA STIG, NIST, and other government approved security guidance. Candidate will integrate multiple third-party applications required for securely operating within existing DoD and Federal Government Active Directory based networks.    Highlights of Responsibilities:  - Provide advanced level of configuration and troubleshooting knowledge for macOS  - Create and administer Apple operating system installation and application packagesusing JAMF Pro  - Knowledgeof installing, configuring, and supporting the following third-partysoftware: ActivClient, Centrify, McAfee Security, Citrix, CiscoAnyconnect and/or Juniper VPN.  - Provide COTS support and configuration knowledge in an enterprise environment ofother Macintosh related applications such as Microsoft Office, Firefox, and Adobeproducts (Acrobat, Creative Cloud). This includes methods of packagingvolume-licensed applications for deployment and repackaging non-PKG installers.  - Research solutions utilizing all available resources.  - Work with vendors to address issues that require escalation. Work with the vendor toprovide testing and feedback for a successful resolution.  - Knowledge of Windows network based authentication using smartcard (CAC/PIV) accreditation to obtain a domain issued Kerberos ticket  - Knowledge and understanding of PKI, trusted certificates, certificateauthorities, Keychain configuration, and Online Certificate Status Protocol (OCSP)services.  - Configure, test, and implement DISA STIG requirements in accordance with DoD andFederal Government IT security policies.  - Ensure all MAC developed/maintained solutions remain compliant with Government STIG’s and ACAS scans  - Performs high-level systems evaluation, analysis, design, integration,implementation, and documentation of complex scenarios.  - Test all MAC solutions and infrastructure changes in the enterprise test environment  - Provide engineering support to analyze and resolve difficult macOS and software issues  - Provide MAC System Improvement Recommendations (SIRs) for system operations to ensure reliability, performance, capacity, and optimal resource utilization  - Develop “as-built” documentation and architecture/network diagrams that support the installation of MAC systems to be repeatable   - Assist in the establishment of MAC technology “best practices” and provide documentation to support all initiatives.  - Maintain and support configuration management tools  - Assist in the maintenance and documentation of desktop, laptop, and server configurations  - Participate in the development of new desktop/laptop images and workflows as new macOSversions are released  - Develop custom application solutions to support customer requirements  - Participate in collaborative efforts to support Apple products and technologies  - Participate in macOS and iOS pilots, IPRs, working groups, and other efforts  - Responsible for scripting using AppleScript and Unix Shell Scripts.  - Directs and participates in all phases of system development and advancement  - Applies higher-level business or technical principles and methods to difficulttechnical problems to arrive at automated engineering solution.  - Designs and prepares technical reports and related documentation. 

Empower AI: As a Deskside Support Technician working on the Hardware Deployment Team you will configure, test, and deploy laptops and other hardware devices to our JSP customers by providing express pickup service. You will troubleshoot, isolate, and diagnose IT problems on laptops and peripherals, including software and various hardware. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.     Highlights of Responsibilities: - Provide Tier 2 technical support for system users. - Perform hardware installs, upgrades, and configure customer-specific hardware and software  - Instruct customers on use of equipment and software  - Perform troubleshooting to isolate and diagnose IT problems on laptop equipment and peripherals, including software and hardware  - Maintain accountability for receiving and tracking IT equipment through the Defense Property Accountability System (DPAS)  - Maintain equipment inventory controls and policies - As a team, design, analyze, and maintain complex enterprise infrastructure environments - Coordinate with EUD senior technicians, leads, managers and IT support teams to resolve customer incidents/problems, fulfill service requests  - Utilize ITIL best practices to enhance and optimize the services provided to end users - Complete and provide regular Service Desk metrics reports - Use Remedy to work and track customer service requests and trouble incident tickets  - Complete training and utilize required tools to accomplish job functions   - Meet customer requirements for Service Desk performance  - Work Special Projects as assigned 

Empower AI:As the Operations Service Requester (OSR&BCTF) Technician, Youwill manage, perform, and complete small-scale to large-scale assigned projects in support of Boards, Commissions, and Task Force (BCTF)/Operations Service Request (OSR) Support. Your support to these BCTF/OSR projects will ensure that a repeatable set of written procedures are followed/complied with; You will utilize well understood standard technology solutions, and develop and deliver services to an agreed-upon user due date. Using your IT skills you will participate in increased oversight of automation projects and associated resource requirements, improve project management discipline and develop methods to ensure goals and objects are achieved, risks are reduced and improve the probability of project success. With your participation in the BCTF/OSR team each of you will be responsible for elevated priorities and accelerated response times.  In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities:   - Conduct walk-throughs of office spaces during all stages of the BCTF/OSR project. - Assess end-user or organization IT requirements and capabilities by performing equipment and port surveys. - Coordinate the decommissioning office spaces. - Remove IT assets/cabling. - Re-image workstations/laptops. - Manually install or configure applications software. - Logistically coordinate with Asset Management resources during scheduled office moves. - Provide on-site assistance to Asset Management or end-user POCs with connectivity of relocated IT assets at new locations and resolve all outstanding issues. - Generate automated electronic hand receipts for Issue/Transfer/Turn-In. - Deploy or collect Government assets to authorized end-users - Remove hard drives or other magnetic media and participate in the distraction or sanitization process IAW documented procedures. - Provide end-to-end project management support and support project timelines and schedules. - Assist with and prepare the development of project schedules for all projects, serving as technical SME and offering technical input to PM for planning purposes. - Provide regular project updates and status reports on all on-going activities and provide as input to weekly and monthly reports - Respond to urgent requests and ensure SLA’s are complied with. - Document project phases on Government SharePoint project site - Provide on-the-job training to other BCTF/OSR technicians. 

  MEDICAL REVIEWER III - Conducts medical record audits to determine the medical necessity and/or appropriateness of medical treatment as defined by the Statement of Work and CMS directives as well as state and local specific regulations  - Conducts in-depth claims analysis utilizing extensive knowledge of medical terminology, ICD-9-CM, ICD-10-CM, CPT-4, APR-DRG, and HCPCS Level II coding principles - Utilizes payer guidelines for coverage determinations - Makes determination of the claim’s medical appropriateness utilizing clinical review judgment in accordance with PERM policies and contract responsibilities - Provides electronic documentation of findings and conclusions with determinations of claims payment appropriateness - Reviews the Master Policy List and the MR questionnaire for each State prior to the review of claims for that State - Ensures the MR department’s compliance with quality management system and ISO requirements - Utilizes electronic documentation and spreadsheets to track personal productivity and claim determination trends - Participates in QA and IRR monitoring as requested - Complies with departmental policies and procedures - Comply with QA and productivity benchmarks established by the PERM MR department - Attends departmental or required education and training programs - Effectively communicates with management and colleagues - Performs other projects or duties as assigned by the Senior Medical Review Specialist or Medical Review Manager

 As a Senior Operations Business Managersupporting the Joint Service Provider (JSP) Service Delivery (SD) program, you will report directly to Empower AI’s Program Manager and support the overall leadership of the program with a focus on financial resources and budgets to insure they are implemented in accordance with the program specifications. Performs other duties as assigned or required.    Highlights of Responsibilities:   - Executes defined strategies and tactics required to meet business area objectives for growth, profitability, and effective contract performance - Manages fiscal, personnel, and material resources associated with contracted efforts within assigned business areas - Reviews and approves project budgets, plans, and schedules to ensure compliance with Project Planning and Reporting standards and sound business practices - Meets with clients, representatives of other companies, vendors, subcontractors, government agencies, etc., typically at the middle management level to present views, or discuss contract changes - As required, directly manages complex contracts requiring significant management skills and experience - Participates in the development of corporate annual operating plans - Fully follows established policies and procedures and conducts all activities in strict accordance with legal and ethical practices - Performs other duties as assigned or required - May supervise the lower level staff

 As the Vice President of Financial Planning Analysis and Business Systems, you will lead Empower AI on business planning and strategic business initiatives such as long-range planning, budgeting and forecasts, major investments, enterprise performance, and other corporate level initiatives.    Highlights of Responsibilities: - Manage the design and support of the company’s financial and ERP systems architecture, including other business tools. - Develop and improve the issuing of timely financial reporting for Executive Management and Sponsor partners - Oversee the evaluation of business performance and other key analyses that are strategic and of high importance to senior leadership - Lead the Finance effort for process improvement involving AI - Research and resolve complex financial and technical matters - Ad Hoc support to pricing and other business development needs as required - Evaluate new IT products or services; recommending changes to existing products or services for optimal corporate efficiencies - Drive and manage the development of customized reporting and analysis, including key business metrics dashboards

SUMMARY DIGIT is seeking a Telecommunications Engineering to help with the engineering of the telecommunications infrastructure by leading the ordering, installations, relocations, moves, and changes. This includes the delivery of information and communication technology services and recommends the best design to manage the user requests process for services such as local and long-distance phone services, voice, and data circuits using managed service provider(s) and other commercial contracts.  Qualified individuals will analyze the existing network infrastructure and equipment to identify opportunities for improvement, engineer and recommend solutions that meet business requirements, and lead the installations, relocations, moves, and changes to the engineered telecommunications infrastructure solution.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.   RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Analyze existing telecommunications infrastructure and equipment to identify opportunities for improvement, recommending solutions that meet business requirements. - Oversee installations, relocations, moves, and changes to the telecommunications infrastructure - Evaluate vendor products, conduct cost analyses, and determine if in-house or external systems are most appropriate. - Work with personnel and facilities management to install, remove, or relocate user connectivity equipment and devices. - Documents user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations by tracking and resolution of the customer and its internal customers’ communications services. - Performs a variety of engineering studies and analyses, and recommends hardware and software improvements to overall network design while maintaining all databases for accuracy and consistency relating to orders, disconnections, and relocations, and reconciling any billing discrepancies. - Documents technical specifications and operating standards for telecommunications equipment including the management and updating of  telecom service order tickets in the ITSM ticketing system, as required. - Provides technical problem diagnoses and resolution support for all associated subsystems, including managing service quote requests, assisting with telecom order requests, and assisting with telecom disconnect requests from customers. - Manage the collection of data from billing portals (e.g., Conexus or other vendor-related portals) and analyze and reconcile data pulled from internal customer data sources to ensure the best value on the telecommunication network design. - Provides hardware and software installation and configuration support by contacting POCs and aiding them in connecting customer equipment to vendor equipment, coordinating updates to circuit and service information for activation of service, and handling any requests or escalations between the Enterprise Monitoring and Event Management team and customers or business lines. - Defines, designs and develops system requirements  - Assesses architecture and current hardware limitations, defines and designs complex system specifications, input/output processes and working parameters for hardware/software compatibility - Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Empower AI: As a Service Desk Support Technician I, you will provide Tier 1 support for escalated hardware, network and/or software issues by end-users for the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) in the National Capital Region (NCR). You will support user and incident requests utilizing existing procedures to monitor, track and resolve work orders in a timely manner. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.    Highlights of Responsibilities:  - Answering helpdesk calls, and responding to voicemails in a timely manner - Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements - Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required - Maintaining ownership of service tickets throughout the life span of the support request - Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems - Updating and maintaining service work notes - Establishing a high level of personal credibility and building strong relationships - Consulting with immediate supervisor or higher-level IT specialists on possible solutions - Coordinating with technicians to provide status updates to outstanding tickets - Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets - Providing updates, status, and completion information to management - Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer. - Participating in workshops, seminars, or other events as required. - Other duties as assigned by the Government, contract or supervisors in coordination with the SLA’s.

Seeking candidates to support as the Infrastructure/Systems Architect Technical Advisor SME for a non-personal services contract to provide planning, analytical, operational, and technical services to the Headquarters, Department of the Army (HQDA) Deputy Chief of Staff G-6. This program leads the actions and activities contained in “The Army Unified Network Plan” which addresses Army information technology and the network in a comprehensive approach; therefore, the term "Army Unified Network" in the context of this plan is inclusive of all hardware, software, and infrastructure from the very forward edge of the battlefield back to our posts, camps, and stations.     Highlights of Responsibilities:  - Plan, design, assemble, and oversee the systems that run the organization's technological infrastructure - Assess the operation's existing resources, determine any changes that may be needed, and make recommendations - Perform systems management and integrations functions - Design and develop solutions to complex application problems, systems administration issues, and network concerns - Maintain working knowledge of best practices in service delivery, as well as capability enhancements associated with data analytics, DevSecOps and agile development, and system integration - Develop technical diagrams and presentation materials as required - Lead/Facilitate technical strategy and brainstorming sessions - Deliver formal presentations

ESSENTIAL FUNCTIONS (SYSTEMS ANALYST III):   Empower AI is in search on an Information Systems Security Manager (ISSM) to support the Air National Guard Reserve Order Writing System (AROWS) as part of the Air National Guard Web Tools and Cloud Support Services (AWTCSS) Contract.  The ISSM will perform the following functions: - - Conduct information system security inspections, tests, and reviews of the Risk Management Framework (RMF) Information Assurance Package to ensure AROWS maintains an Authority to Operate (ATO). Update artifacts and information within the Enterprise Mission Assurance Support Service (eMASS) to validate Security Controls and Assessments. Develop Plan of Actions and Milestones (POAMs) for non-compliant items.  -   - Develop and maintain a formal information system security program, including development and review of security concept of operations, systems security plans, cyber security policies, security control assessments, contingency plans, configuration management plans, incident response plans, plan of actions and milestones, risk management plans, vulnerability scanning, and/or vulnerability management plans. -   - Demonstrate hands-on knowledge and experience with Information Assurance/Cyber Engineering requirements, design and implementation to include systems engineering principles, requirements analysis, system development (software and hardware), network security architecture concepts (e.g., topology, protocols, components, etc.), and IT security principles and methods (e.g., firewalls, demilitarized zones, encryption, etc.). - - Assist in the development of Technical, Financial, and Certification Documentation to ensure AROWS remains compliant with the Federal Information Security Management Act (FISMA), the Chief Financial Officer’s (CFO) Act, and Privacy and Records Management Requirements.  This includes development of Fiscal Year Budget Estimate Submissions, Organization Execution Plan (OEP) Funding Verification Memos, and OEP Out of Cycle (OOC) Funding Requests.  Draft responses to data validation inquiries submitted by the Headquarters Air Force Human Resource Management Portfolio Managers. -   - Assist the ANG Information Technology Portfolio Management (IT PfM) Action Officer with reporting on the cost and effectiveness of AROWS to ensure strategic alignment with the DoD Enterprise Architecture.  Using the Information Technology Investment Portfolio System (ITIPS) to submit AROWS IT Budget data required to support OMB Circular A-11 requirements, e-Government reviews, OMB Circular A-130, “Management of Federal Information Resources”, budget analysis, special data calls, and Congressional displays.  - - Support efforts in response to DoD and Air Force Audits regarding AROWS and AROWS related data.  Participate in Audit Planning, Audit Walk-throughs, assembly of Prepared By Client (PBC) Artifacts, discussions on Notice of Findings and Recommendations (NFRs), and development of Corrective Action Plans (CAPs).  -   - - Support NGB/A1 in response to taskers and data calls regarding the health and Return on Investment (ROI) of AROWS  

Empower AI: A VIP Support Specialist (Tier II), is responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities: - Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices - Providing IT customer technical support on Microsoft operating systems and network services. - Configuring Microsoft Office user settings, as required - Overseeing JSP Move, Add, Change (MAC) VIP requests - Acting as a liaison between end-users and JSP support. - Management of JSP VIP assets, peripherals and user accounts - Installing and configuring software included in the JSP Core Build, as well as software not included in the JSP Core Build - Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problems - Providing configuration management support for mobile devices - Perform on-call support on a rotational basis for VIPs after hours - Perform residential visits for home kit installations - Perform travel support aboard aircrafts for equipment setup

Empower AI: A VIP Support Specialist (Tier II), is responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities: - Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices - Providing IT customer technical support on Microsoft operating systems and network services. - Configuring Microsoft Office user settings, as required - Overseeing JSP Move, Add, Change (MAC) VIP requests - Acting as a liaison between end-users and JSP support. - Management of JSP VIP assets, peripherals and user accounts - Installing and configuring software included in the JSP Core Build, as well as software not included in the JSP Core Build - Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problems - Providing configuration management support for mobile devices - Perform on-call support on a rotational basis for VIPs after hours - Perform residential visits for home kit installations - Perform travel support aboard aircrafts for equipment setup

Empower AI: As a Medicaid Reviewer I, you will be responsible for initiating, supporting, monitoring and evaluating medical review activities related to the PERM task order, including compliance with contract deliverables, internal and external performance requirements, and continual improvement. This position is responsible for providing support to the Data Processing Review Management staff and Operations area. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.     Highlights of Responsibilities: - Extensive travel (air/car) – 25 to 35 weeks per year - with your team to scheduled states for Data Processing reviews. Travel will generally be Sunday through Thursday and/or Friday based on workload.  Works under general supervision of Senior Data Processing Reviewer in performance of daily tasks. - Remain mindful of CMS metrics/timeliness requirements and identifies process improvements to ensure we continually meet and exceed expectations. - Utilize working knowledge of medical terminology and experience in the analysis and processing of Medicaid and/or CHIP and states’ claims processing systems. - Monitor Claim Payment Systems and notify management of potential problems/errors and of potential areas for improvement. - Enter final decisions into AdvanceMed system and prepare reports as needed. - Complete assignments in a manner that meets or exceeds the quality assurance goal for accuracy. - Maintain chain of custody on all documents and follows all confidentiality and security guidelines.

Empower AI: As a Mobile Support Technician, you will work with Technical SMEs to support, maintain and service up to 3,000 mobile users as part of the JSP Service Delivery Team. This role is focused on operating, managing, and updating iPhones as well as Android Devices.  Update and work Remedy tickets, deploy provisioned devices to users, explain usage and known fix actions as needed.  Ability to effectively work under time constraints in a highly visible, fast-paced, and rapidly changing environment.     HIGHLIGHTS OF RESPONSIBILITIES - Provides support for mobile device configurations and break-fix resolutions to include diagnostics, troubleshooting, reconfiguration, or software installation actions to correct any device errors indicating a defect in the device operation. - Complete required training for access to include but not limited to:  Remedy, Purebred, ITMS, etc. - Use Remedy ticketing system to work and track customer’s requests for service and trouble incident tickets, managed in one or more associated Mobile queues. - Resolve customer issues effectively or escalate to management when needed. - Notify team lead of any Work Instructions (WI) or Standard Operating Procedures (SOPs) that may need to be created or updated. - Ability to work under time constraints in a fast-paced and rapidly changing environment. - Strong written and oral communication skills. - Work well in a team environment. - Provide excellent customer service to remote and in-person customers. - Utilize ITIL best practices to enhance and optimize the services provided to end users. - Complete other duties as assigned. -  

Responsibilities:   - Directs the research and analysis of business opportunities, assessing potential markets and developing projects for use in new marketing initiatives - As a member of the Executive Leadership Team, evaluates projects through financial feasibility studies, market research and planning - Lead by example with a player/coach mentality. - May also develop licensing objectives, polices and programs, initiating proposals, negotiations and presentations for the acquisitioning of licensing opportunities and technologies - Works closely with Business Development and Operations - Primarily responsible for developing and executing overall win strategies - Builds and strengthens customer relationships - Defines customer needs - Develops proposal solutions and strategies - Performs competitive analyses, teaming, subcontracting and pricing - Presents results to executive management via Step Review Process and ensure that the business case supports the strategic business area - Establishes proposal budgets and schedules - Builds and manages proposal teams - Implements win strategies in proposals - Integrates the work and support of subcontractors and internal staff and present input at executive management reviews - Works with operations and business development management from target identification to Best-and-Final-Offer (BAFO) to award - Must be able to work in the Reston, Va. office 3-4 days per week

Empower AI: As a Medical Review Specialist III (Medical Reviewer III) you will primarily perform Medicare comprehensive medical record and claims review to make payment determinations for Medicare PART A- Home Health. Additional Part A services may be assigned such as Hospice, End Stage Renal Disease (ESRD), Outpatient Rehabilitation Facilities (ORF), Outpatient Hospital, Rural Health Clinics, and others . Perform projects or duties as assigned as a Medical Review Specialist.  You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national level.     Highlights of Responsibilities: - Perform comprehensive medical record and claims review to make payment determinations based on Insurance coverage, coding, and utilization of services and practice guidelines for Medicare A, Home Health and Hospice, Outpatient Facilities and Services. - Performs first and second level of Medical Review in determination of claims payment review - Conducts in-depth claims analysis utilizing ICD-10-CM, CPT-4, and HCPCS Level II coding principles - Utilize electronic health information imaging and input medical review decisions by electronic database module. - Utilize internet and intranet sources for policy verification. - Utilize Microsoft Office suite and other software templates as associated source input for claims review. - Make clinical judgment decisions based on clinical experience when applicable. - Responsible for review of Medicare Part A claims. - Meeting quality and production standards.   - Ensuring departmental compliance with quality managements system and ISO requirements. - Completes other projects or duties as assigned by the Medical Review Lead Specialist