Job Listings

Empower AI: As the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.  You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.   Highlights of Responsibilities: - Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. - Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. - Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation. - Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community. - Provide O&M support for OMC desktop, laptop, and tablet information systems. - Image information systems using the government-provided operating system image - Provide onboarding and provisioning of new accounts and deprecation for users departing the organization. - Submit tickets for all reported incidents, work orders, and service requests. - As required, provide surge support to NSGB for OMC Users participating in court hearings, trial activities, and other events. - Provide VTC support for scheduling, call setup, testing, and troubleshooting measures. - Facilitate mapping and troubleshooting user access to shared network resources. - Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures. - Support software requests, installation, and troubleshooting IAW established policies and procedures. - Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes. - Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures. - Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. This includes port activation requests, connectivity, and trouble ticket submission. - Troubleshoot all information system hardware line replaceable units (LRU). - Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost-reimbursable basis as required. - Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout Guantanamo Bay, Cuba, will require the contractor to use Government vehicles in NSGB and to sign an indemnity agreement. - As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training. - Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues. - Government-provided tools include, but are not limited to, the following: - BMC Remedy for ticket submission, tracking, and routing - Microsoft SharePoint as a knowledge management repository for SOP’s. - Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. - Utilize ITIL best practices to enhance and optimize the services provided to end users. - Manage the implementation of an enterprise knowledge base and knowledge management best practices. - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. - Resolve customer issues effectively or escalate them to appropriate support tiers. - Work with management in assessing staff performance/reviews/changes. - Assist in the professional and technical development of the team.

Empower AI: As a Network Engineer, you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.  You will support multiple organizations within OMC as a shared resource in locations within the National Capital Region (NCR) and, as needed, Naval Station Guantanamo Bay (NSGB). You will oversee a team of highly qualified network professionals, participate with other task IT professionals, and interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installation, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort.  In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities: - Function as the SME responsible for the development, implementation, and configuration, of OMC Network Infrastructure across multiple locations operating a broad range of network technologies. - Lead O&M support efforts of all OMC NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access System Network Infrastructure in the NCR and NSGB. - Installs, monitors, manages and supports switches, routers, and data circuits for OMC Voice, Data, and Video Systems. - Responsible for the installation and maintenance support for inside/outside OMC facility LAN/WAN wiring and & fiber terminations and patch connectivity. - Ensures Network Infrastructure is securely configured in accordance with DoD Cyber Security Policy - Maintains a broad understanding and deep knowledge across all applicable network technologies and advises the OMC Information Technology Division in utilizing and integrating innovative technologies in support of OMC Network requirements. - Leads OMC engineering and installation (E&I) support for inside/outside plant LAN wiring & fiber optic cable terminations. - Configures, maintains, and troubleshoots OMC Network Encryption device operation. - Ensures proper IP Address allocation to optimize network performance and maintain network security. - Leads efforts to troubleshoot network issues and outages and coordinates with internal and external entities to resolve complex networking issues. - Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users. - Provide O&M support for Special Access System infrastructure for approximately 150 users. - Participate in developing, implementing, managing, and maintaining the VDI for thick/thin/zero clients and server virtualization technologies. - Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems. - Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations. - Provide support for storage area network (SAN) and encrypted file storage capabilities. - Make sure desktop computers interconnect seamlessly with various systems. - Vouch for and implement upgrades on systems to guarantee longevity. - Ascertain and repair hardware and network connectivity issues. - Support for technical upgrading and maintaining of entire desktop systems. - Assist in testing and deployment of new applications and systems. - Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. - Utilize ITIL best practices to enhance and optimize the services provided to end users. - Manage the implementation of an enterprise knowledge base and knowledge management best practices. - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. - Resolve customer issues effectively or escalate them to appropriate support tiers. - Work with management in assessing staff performance/reviews/changes. - Assist in the professional and technical development of the team.

Empower AI: As a Business Analyst you will work closely with stakeholders to define requirements, conduct user research, and support technical solutions for Agile teams in order to continuously deliver business value. You will be part of a high-performing team responsible for developing systems for a Federal agency in our Washington, DC .In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.    This is currently a hybrid positision with a blend of remote and in-office work.    BUSINESS SYSTEMS ANALYST I   - Provides technical/functional assistance in identifying, evaluating, and developing basic systems and system enhancements.  - Acts as a liaison representing the department and the processes and workings within it by gathering business specifications and requirements and acting as the primary contact to IT for that particular business units needs that are moderately complex in nature, including product demonstrations.  - Assists in developing and enhancing business and technical documentation. - Records work status and capture meeting minutes.  - Records and tracks project tickets through software development lifecycle.  - Assesses the operational and functional baseline of an organization and its organizational components, and helps to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed - Identifies information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals - Supports Tier 2/3 help requests - Supports product testing and test documentation

SUMMARY DIGIT is looking for an Enterprise Monitoring and Event Management Lead to manage the EM&EM team.  This includes but is not limited to tasking individuals on the team, writing problem reports, coordination with vendors and ensuring we are proactive in monitoring the infrastructure.  The EM&EM team supports GSA Infrastructure by providing 24x7 monitoring. The team works with other DIGIT teams, GSA and vendors to resolve a variety of issues.  The individual in this role will interact with GSA counterparts on a daily basis and provide reports as needed.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Oversee the Enterprise Monitoring and Event Management team’s central ownership of communications internally and externally to the customer, developing and maintaining processes and delivery formats. - Lead the current Enterprise Monitoring and Event Management team’s 24x7 operational oversight of all Orchestrate operations. - Act in authority and accountability to the DIGIT Program Manager for Operational Reporting. - Lead for accuracy of reporting Operations. - Lead the current Enterprise Monitoring and Event Management reporting to GSA and DIGIT Key stakeholders. - Lead the effort of reporting daily morning report to key stakeholders. - Works in coordination with the Critical Incident Manager and the Orchestrate Leadership to ensure operational aspects for Orchestrate (e.g. status reporting) are properly supported. - Lead for ensuring accuracy of all NOC Problem records.  Presents problem status during schedule Problem Review Meetings.  - Apply industry standards and best practices (e.g., ISO, NIST, IEEE, PMBOK, and ITIL) to achieve specific goals and objectives of the customer. - Ensure services are delivered and supported according to agreed specification and stakeholders' expectations. - Ensure NOC is efficiently executed through overall service ticket queue management and oversight, engaging with leads to ensure tickets are updated in an appropriate and timely manner. - Collaborate with Change Management stakeholders to coordinate and report on service availability impacts. - Ensure resources are set up for success, maximum engagement, minimum burnout and turnover. - Performs business relationship management, engaging the customer organization at all levels to develop business and IT partnerships and relationships and to gain a thorough understanding of the customer’s ever changing mission and vision, and to identify customer goals, objectives and requirements: 

    MEDICAL REVIEWER V   - Audits and analyzes sampled Medicaid and CHIP claims using associated medical records, to make payment determinations based on coverage, coding, utilization of services and practice guidelines - Makes determination of the claim's medical appropriateness utilizing clinical review judgment in accordance with PERM policies and contract responsibilities - Serves as a resource for medical review specialists involving coverage, coding, and medical audit issues - Performs the first and second level of medical review in determination of claims payment review - Conducts in-depth claims analysis utilizing ICD-9-CM, ICD-10-CM, CPT-4, APR-DRG, and HCPCS Level II coding principles - Conducts medical record audits to determine the medical necessity and/or appropriateness of medical treatment using CMS and other national guidelines, as well as state and local medical review policies - Prepares and presents claim determinations to CMS and state partners - Provides electronic documentation of findings and conclusions with determinations of claims payment appropriateness - Provides training to medical review staff and subcontractors for special studies as well as regular project claims review - Complies with departmental policies and procedures - Attends departmental or required education and training programs - Provides medical review specialist claims production reports to the Medical Review Manager applying appropriate variance (fringe hours, QA, meeting time, etc.) statistics as needed - Calculates and retains productivity and accuracy information for each individual team member, reports these numbers on the monthly spreadsheets, and yearly in the individuals yearly evaluation - Carries out weekly 1:1 meetings and yearly evaluations with each assigned medical review team member. - Completes other projects or duties as assigned by the Medical Review Manager

Empower AI: As the Asset Management (DPAS) Technician, you will perform asset management technical activities at all locations supporting organizational staff members within the Joint Service Provider (JSP) user community and you will interact daily with the customer to ensure productivity and provide resolution to asset management issues that the end-users may have with existing desktops, laptops, software issues, and other critical needs. As an Asset Management Technician, you will apply your comprehensive knowledge of asset management to ensure asset management services are delivered in a timely fashion. You will provide input to configuration management planning; Assist in provisions for configuration identification, change control, configuration status accounting and configuration audits; Participate in the change process so that only approved and validated changes are incorporated into the customer infrastructure. Assist in the workforce analytical and planning experience and using sound judgment in carrying out asset management tasks.  You will also assist in identifying, researching and resolving problems. In assuming this position, you will be a critical contributor to meeting Empower AI's mission to fundamentally improve how the government conducts business and help its leaders achieve their missions by realizing the promise of AI   Highlights of Responsibilities: - Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs of moderate scope - Analyzes technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contracts to determine spares provisioning or maintenance/repair requirements - Support logistics plans in order to enhance distribution of goods and supplies - Identifies, prioritizes, and assesses key logistics assets and infrastructures - Input to the development of policies, guidelines, and procedures to ensure quality and control - Supports distribution and network studies, monitors inventory and analyzes requirements in order to monitor and ensure desired delivery times - Responsibilities may include vendor selection and negotiation, distribution of supplies as needed, and inventory control

POSITION SUMMARY DIGIT is looking for a Service Delivery Manager (SDM) to support the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order. GSA IT provides global enterprise-wide IT service delivery and management to its large, diverse, and mobile customer base. GSA IT focuses on delivering innovative, mobile-ready, and collaborative solutions for its users and strives to be the technology leader in agility, efficiency, mobility, and productivity.   The SDM will be responsible for delivery and ownership of holistic customer service offerings. This role will ensure that policies and processes are in place to deliver consistent, efficient, and effective services and is responsible for improving, optimizing, standardizing, and streamlining customer support processes that yield improvements to the customer experience. This position  will be responsible for leading large-scale IT service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery which reduce the frequency and quantity of human interaction.    This is a key contract position that will serve as the service delivery manager and will liaison between the contractor support team and the government customer (CO, COR, PM) in the conduct of all services performed under this task order. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.  POSITION RESPONSIBILITIES: This position shall perform the following (to include but not limited to) activities:  - Lead DIGIT IT Service Management (ITSM) practice managers, ensuring each practice is operational and supports the customers' business objectives and DIGIT’s service management objectives. - Strategically and tactically manage several teams including performance requirements, enterprise dashboards, continuous service improvement, customer engagement, and knowledge management teams - Work with key stakeholders to ensure that policies and processes are in place to deliver consistent, efficient, and effective services - Work with teams to improve, optimize, standardize, and streamline customer support processes that enhance the customer experience - Emphasize ITIL v4 best practices to improve service delivery and transition to self-help formats of delivery that reduce the frequency and quantity of human interactions - Responsible for the implementation and development of continual service improvement. - Coordinate with the DIGIT Service Management Office (SMO) ensuring that each practice has documented strategies and objectives that align to the organizations.   - Ensure contract deadlines and deliverables are met according to the deliverable timelines.   - Ensure that teams are trained to implement effective practices according to the latest industry standards. - Lead practice transformation to align with ITIL v4 and Scaled Agile methods. - Ensure each practice is integrated across DIGIT and with the customer and that each practice meets SLA and measurement standards.    - Suggest ideas to reduce costs in IT and business leadership. - Perform related work as required.

As a Cybersecurity Validator, you will assist the Cybersecurity SCA-V Program Lead and Team Leads in providing Security Control Assessor-Validator (SCA-V) support services to the 7th Signal Command-Theater located at Joint Base San Antonio, TX (106th Signal Brigade). This support includes Risk Management Framework (RMF) validation testing (also referred to under the RMF as “assessment”) support to the Security Control Assessor (SCA). This includes supporting the Government in conducting validation preparation activities such as onsite staff assistance visits (SAVs) and other validation activities, and generating RMF scorecards. This position is located at Joint Base San Antonio, TX.  You will also provide annual assessments for installations in accordance to Federal Information Security Modernization Act (FISMA) standards and requirements. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   - Communicated with the Cybersecurity SCA-V Program Lead and Team Lead on any issues or concerns throughout the assessments - Assesses DoD Information Systems against the RMF security controls (IAW) Department of Defense (DoD) Instructions 8500.01 and 8510.01, NIST SP 800-37, 800-53, and 800-53A, Army Regulation 25-1 and 25‐2, US Army Best Business Practices (BBPs) and applicable NETCOM Tactics, Techniques & Procedures (TTPs). - Effectively performs interviews of technical Subject Matter Experts (SMEs) as well as non-technical management personnel to ascertain the security posture of an IT system - Identifies mitigating factors for identified risks and proposes additional mitigation strategies for identified vulnerabilities - Evaluates a wide array of IT devices for Security Technical Implementation Guide (STIG) compliance using ACAS/ Nessus, SCAP Compliance Checker, and manual checklist reviews.  This includes Windows, Solaris, and Red Hat Linux servers and desktops, routers, switches, firewalls, IDS, etc.  - Submit findings input into the Enterprise Mission Assurance Support Services (eMASS) system or other Army approved tracking database

SUMMARY DIGIT is seeking a Desktop Support Technician II to provide phone, laptop, software, and in-person support to users in the areas of computer operating systems, desktop applications, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, computer systems (PC and Mac), and printer problems.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Performs a variety of clerical and administrative duties pertinent to Help Desk - Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity - Provides personal computer support, problem analysis, and hardware/software installation and configuration - Interacts daily with customers to ensure productivity; provides individual feedback - Contacts hardware and software vendor representatives to solicit and arrange product demonstrations - Maintains collection of technical publications pertaining to state-of-the-art hardware and software products and other materials  - Monitors team productivity and quality; provides individual feedback - Provide Desk Side  assistance  - Prepares and delivers employee and customer coding and data entry training  - Maintains and verifies daily statistics; generates daily statistical reports  - Maintains an audit trail and statistical records of all problems and conditions reported by the client - Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

As a Desktop Support Technician III, you will provide phone, remote and desk-side technical support to the user community. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To provide services to our clients that exceed their expectations.   Highlights of Responsibilities: - Provides Help Desk assistance, including answering phones and monitoring the Help Desk mailbox and ticket queue(s); - Utilize IT help desk ticket system to effectively prioritize and remediate issues and concerns; - Responds to trouble tickets to resolve user problems; - Opens trouble tickets to track and resolve user problems; - Provides phone, remote, and desk-side technical support to users in the areas of e-mail, file access, standard MS Windows desktop applications, VPN access, network connectivity, and various COTS and custom applications; - Provides problem analysis, and hardware/software installation and configuration; - Performs first level IT support of break/fix issues to resolve or escalate as needed; - Interface with associates to diagnose root cause and resolve issues in the most effective manner; - Interacts daily with customers to ensure productivity; provides individual feedback; - Setup new users within Windows environment per standard deployment check list; - Capable of adding and removing workstations to the domain; - Participate or Lead new user training pertaining to E-Mail, network, mobile device policy; - Deploy and repair equipment as needed, i.e.; monitors, tablets, scanners, etc.; - Install software applications that are outside of the standard deployment when required and approved by IT leadership; - Participate in IT strategy and peripheral continuous improvement projects; - Performs a variety of clerical and administrative duties pertinent to user base support; - Maintains an audit trail and records of all problems and conditions reported by the client(s); - Assists in gathering information to respond to client questions and reported problems, as well as assisting groups, users, or individuals in locating and obtaining materials; - Apprises supervisor of progress of tasks; - Identifies problem areas and recommends solutions;

The Company: This is an exciting time at Empower AI. Formerly known as NCI, Inc., our company has been helping our Federal Government customers solve complex mission challenges in the Federal Civilian, Health and Defense environments for nearly 35 years. While building on our heritage, we have also invested and evolved to deliver against tomorrow’s mission needs, including Applied AI – artificial intelligence pragmatically applied against real-world challenges. With new investor ownership and a refreshed growth strategy, we are excited about the future – and about attracting and retaining top-tier talent. We are continually evolving and building on our six solution areas: - Artificial Intelligence - Application Development - Engineering & Integration - Infrastructure Modernization - IT Service Management - Mission Support Learn more about our company at www.Empower.ai.   The Opportunity: We are seeking collaborative, entrepreneurial, flexible team members who will help broaden our existing footprint and expand into new areas of Government service.   At Empower AI, Solutions Architects lead the creation and management of technical solutions and support leadership in setting the technical vision for our solutions. You will support our Defense and Civilian Business Unit leadership in developing solutions in response to Government solicitations and market research requests, designing and implementing technical pilot projects, drafting white papers, and developing solution designs for new programs. Our team of Solution Architects are critical contributors to meeting Empower AI's mission. You will report directly to our Chief Growth Officer and be a core member of the growth operations organization.   Responsibilities: - Analyze and focus on technology-driven opportunity requirements and generate capture artifacts (including supporting solution and basis of estimate development) for development/proposal responses - Develop technical diagrams and presentation materials - Lead/facilitate technical strategy and brainstorming sessions - Deliver formal presentations in support of gate reviews - Assist in the design of interface standards, quality assurance standards, performance standards, and cost-benefit analysis of modem state-of-the-art information systems - Maintain an understanding of offerings across the technical marketplace with specific emphasis on innovative development tools, techniques, and automation solutions/ development tools, techniques, and vendor capabilities /relationships - Maintain working knowledge of best practices in service delivery, as well as capability enhancements associated with data analytics, DevSecOps, Agile development, and system integration - Analyze technical system requirements and provide detailed recommendations and guidance to software development teams on topics such as: - Technical software design and architecture - System integration design, architecture, and best practices - Relational database design and usage      

The Company: This is an exciting time at Empower AI. Formerly known as NCI, Inc., our company has been helping our Federal Government customers solve complex mission challenges in the Federal Civilian, Health and Defense environments for nearly 35 years. While building on our heritage, we have also invested and evolved to deliver against tomorrow’s mission needs, including Applied AI – artificial intelligence pragmatically applied against real-world challenges. With new investor ownership and a refreshed growth strategy, we are excited about the future – and about attracting and retaining top-tier talent.   We are continually evolving and building on our six solution areas: - Artificial Integlligence - Application Development - Engineering & Integration - Infrastructure Modernization - IT Service Management - Mission Support   Learn more about our company at www.Empower.ai.   The Opportunity: We are seeking collaborative, high-energy entrepreneurs. Those colleagues who can not only broaden and deepen our existing footprint, but especially those who relish “white space” and are excited to lead us into new customer situations.   The Director, Business Development (BD) serves as a force multiplier for growth – not only at the “tip of the spear” in identifying, originating and qualifying opportunities, but leading teams through the entire business development lifecycle through award. This highly visible role will be at the center of the design and execution of our strategic account strategies, as well as leading our efforts against corresponding pipelines for a designated set of customers.   We are looking for BD executives with proven track records, experience and relationships in the Federal Civilian (e.g., Commerce, Energy, Interior, etc.), Health (e.g., Health and Human Services, Veterans Affairs, etc.) and Defense & Security (e.g., military branches, Fourth Estate, Homeland Security, etc.) spaces.    Responsibilities: - Identify qualify, shape, and win opportunities - Develop customer relationships and position for opportunities using a consultative business development approach - Lead customer meetings (e.g., initial discussions, formal presentations, informal conversations) - Manage a multi-year opportunity pipeline - Inspire, motivate and lead teams - without direct line authority - to achieve distinctive results - Work closely with Corporate and Business Unit leadership, Capture Management, Proposal Management, Contracts Management, Pricing and and other colleagues to ensure the development and delivery of winning proposals - Play a central role in helping to develop account strategies - Lead internal opportunity problem-solving and gate review discussions - Develop effective teaming partnership with other firms    

We are seeking collaborative, high-energy entrepreneurs. Those colleagues who can not only broaden and deepen our existing footprint, but especially those who relish “white space” and are excited to lead us into new customer situations.   The Director, Capture Management (CM) serves as a force multiplier for growth, leading teams from qualified opportunity through through award. This highly visible role will be at the center of the pursuit of our highest value opportunities, working closely with Corporate and Business Unit leadership, Business Development, Proposal Management, Pricing, Contracts Management and other colleagues.   We are looking for Capture Management executives with successful track records that include winning Federal opportunities at the $50M-100M+ TCV (Total Contract Value) level.   Responsibilities: - Lead capture strategy and tactics to successfully shape and win opportunities - Develop and lead opportunity shaping strategies, competitive analysis, Black Hat facilitation and, in tandem with Proposal Management, proposals - Develop customer relationships and position for opportunities using a consultative approach - Inspire, motivate and lead teams - without direct line authority - to achieve distinctive results - Work closely with Corporate and Business Unit leadership, Business Development, Proposal Management, Contracts Management, Pricing and other colleagues to ensure the development and delivery of winning proposals - Lead internal opportunity problem-solving and gate review discussions - Develop effective teaming partnership with other firms

  The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option.  The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment.   As a Journeyman Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them.  Customer service is key to this position.  You will provide on site technical assistance to computer users by answering questions to resolve computer problems for the end user.  Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.  This position is located onsite at the GSA Regional Office Building located at 50 United Nations Plaza 4th FLR., Room 4484, San Francisco, CA. 94102   Responsibilities: - Performs a variety of clerical and administrative duties pertinent to on site support. - Responds to trouble tickets to resolve user problems. - Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. - Provides personal computer support problem analysis, and hardware/software installation and configuration. - Interacts daily with customers to ensure productivity; provides individual feedback.  - Monitors team productivity and quality; provides individual feedback. - Maintains an audit trail and statistical records of all problems and conditions reported by the client.

  THE OPPORTUNITY We are seeking collaborative, entrepreneurial, flexible team members who will help broaden our existing footprint and expand into new areas of Government service. You should be growth-minded with a desire to make a mark on the proposals that are developed for our Government customers. The Proposal team will be a diverse tight-knit group of collaborators who are able to apply proposal best practices, while still being flexible enough to move quickly and make sound decisions. You must have an ownership mindset with an eye toward producing high-quality, tailored proposal content that meets our customers where they are. We offer an opportunity to continue your APMP membership (or start a new membership) and participate in events and conferences. We work in a SharePoint and MS Office environment and use a pipeline management tool that is user friendly and interfaces with systems across the business lifecycle. You will report directly to the Vice President of Proposals and Growth Operations and interact regularly with other leaders and members of the Growth organization. You are a key to the success of the organization, and you should come prepared to contribute to individual proposals and the team in a meaningful way.   POSITION RESPONSIBILITIES: Proposal Level: - Lead proposals end-to-end with little direct oversight – making sound decisions and pushing business leaders to adhere to best practices. - Conduct color reviews that focus not only on compliance but offer insights and suggestions that directly impact the quality and scoring potential of the proposal. - Take an ownership mindset working with the BD, Capture, Solution, Pricing, and Contracts teams to deliver material on time. - Manage other team members such as alliance or partnership members to ensure they deliver content when needed. - Engage regularly with teams through stand-up, check-in and other calls. - Oversee the design and development of graphics and tailored materials for proposals. - Drive production and delivery to meet due dates. Growth Team Level: - Develop and maintain a library of proposal knowledge (e.g., reuse material, lessons learned, past performance, graphics). - Participate in Black Hat, Capture and other Gate reviews. - Collaborate with teams in developing win themes, bid strategy, and bid decisions. - Identify and take action on areas of improvement for the team. - Participate actively in the growth and design of the proposal and growth operations organization. - Support the maintenance of the pipeline and actively contribute to bid decisions.

  Highlights of Responsibilities: - Support month-end close processes by ensuring timely and accurate reporting - Review and examine financial statements to record and approve various journal entries - Evaluate and analyze account reconciliations   - Monthly, quarterly, and annual financial Statement preparation and support - Assists in preparation of reports required by regulatory agencies - Review/update internal controls, and maintain oversight over G/L data - Identifies potential areas for improvement and provides solutions. - Support preparation of weekly cash forecasting - Collaborates with others on special projects - Bank reporting and analysis - Performs other accounting related duties as assigned by management.    

Highlights of Responsibilities: - Preparation of cash and bank analysis and reporting - Provide analytic support for the month end close process - Review and analyze financials to prepare journal entries and account reconciliation - Support implementation of Cost-Point accounting system - Collaborate with others within the team and the larger finance organization on special projects - Identify potential areas of improvement and work with the team to create solutions - Provide support for audit activities, directly communicating with various auditors to answer their inquiries - Provide temporary interim support for timecard and payroll processing   

- Provide technical leadership and support to customer service agents, assisting them in resolving complex customer issues and escalations. - Conduct training needs assessments to identify knowledge gaps and develop training plans accordingly. - Design, develop, and deliver effective training programs to enhance the technical skills of customer service agents. - Create training materials, including presentations, manuals, and job aids, to support training initiatives. - Coach and mentor customer service agents, providing ongoing feedback and guidance to improve their technical proficiency and customer service skills. - Monitor customer service performance metrics, such as call quality, first-call resolution, and customer satisfaction, to identify areas for improvement. - Collaborate with other teams, such as Operations, Quality Assurance, and APPs/IT to ensure consistent and efficient customer service call center operations and adherence to technical protocols. - Stay up to date with organization trends, updates, and technological advancements relevant to the call center's operations. - Assist in troubleshooting complex technical issues, error-99, Top-200, Exhausted claims, MAC correspondence. - Monitor calls and work closely with APPS and IT teams to identify any issues and root causes of the issue and implement solutions/or have APPs/IT implement it. 10. Conduct regular assessments and evaluations to measure the effectiveness of training programs and recommend improvements as needed to your Manager

Serves as the program manager for a large, complex project and works with the Government Contracting Officer (KO), Contracting Officer Representative (COR), Government management personnel and customer representatives, and Contractor leads and staff. Responsible for the overall management of the project) and ensuring that the technical solutions and schedules in the contract are implemented in a timely manner. Performs enterprise-wide horizontal integration planning and interfaces to other functional systems. Organizes, directs, and coordinates the planning and production of all contract support activities. Provides industry best practices for executing projects based on the Information Technology Infrastructure Library (ITIL) model and the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK).   Highlights of Responsibilities: - Responsible for managing a very large and complex program - Oversees program budget and schedules - Exercises a high level of independent judgment and initiative in solving highly complex problems - Coordinates and monitors the scheduling, pricing, and technical performance of company programs - Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts - Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments - Ensures projects are completed on time and within budget - Acts as advisor to program team regarding projects, tasks, and operations - Relies on extensive experience and judgment to plan and accomplish goals - Analyzes, schedules, monitors and documents project activities in accordance with contract scope of work and terms and conditions - Plans, organizes and directs subordinate project task leaders, including the establishment of project schedules and operating procedures to ensure efficient daily operations of the project - Assigns task leaders, coordinates and reviews the work of the project staff to ensure high quality products, cost-efficient performance and adherence to schedule - Manages a staff located in multiple global locations - Ensures that all required resources such as engineering, manpower, production, computer time, facilities and the like are available for the program - Plans, directs and monitors program budget and serves as primary customer contact for program information; responsible for Profit & Loss (P&L) - Plans, organizes and directs subordinate project task leaders, including the establishment of project schedules and operating procedures to ensure efficient daily operations of the project - Assigns task leaders, coordinates and reviews the work of the project staff to ensure high quality products, cost-efficient performance and adherence to schedule - Utilizes expert communication skills to direct the skilled technical resources and reports on the technical progress, issues, and problem areas as well as writes and reviews technical documentation - Coordinates with corporate support organizations to obtain assistance, as required, accomplishing project tasks - Holds periodic meetings with project management staff to review project progress, policies and procedures, and to gather and disseminate corporate matters of interest - Directs and manages staff, develops subordinate skills, and responsible for performance management      

  Highlights of Responsibilities:   - Responsible to ensure timely financial reporting to executive manager and sponsor partners - Consolidation of direct forecast along with indirect forecast for overall FP&A responsibilities - Ability to identify and execute on areas of improvement in automation - Drive and manage the development of customized reporting and analysis, including key business metrics dashboards. Requirements: - Bachelor’s degree required plus 7 years of govcon experience - Strong analytical skills, research skills, and business acumen - Strong attention to detail and excel superuser - Self-starter with proven ability to spearhead projects with minimal supervision - Comfort working through ambiguity and in a rapidly changing environment - Strong communication skills - FocusPoint/TM1 and Deltek/Costpoint experience a plus