OCONUS Configuration/Change Manager (location is Camp Humphreys, Korea)

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Key Responsibilities: Work location is Camp Humphreys, Korea.

• Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
• Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
• Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post-implementation review.
• Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated appropriately.
• Support audits and assessments by providing documentation and records related to configuration and change control.
• Provide regular reporting and metrics on configuration and change activities to stakeholders.
• Ensure traceability and version control of system and service baselines.
• Interface with quality assurance, cybersecurity, and operations teams to ensure change impacts are assessed and mitigated.

Required Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related discipline.
• Minimum of five (5) years of experience in Configuration Management (CM) on IT service-related contracts within the past ten (10) years.
• Active Secret clearance or the ability to obtain and maintain a Secret security clearance may be required depending on the contract.
• Proven understanding of IT configuration and change control practices, including use of CM tools and ITSM platforms (e.g., ServiceNow, Remedy).
• Experience creating and managing configuration baselines and change logs.
• Familiarity with ITIL, ISO, or CMMI frameworks related to CM.

Preferred Qualifications:

• ITIL Foundation or Intermediate Certification.
• Experience supporting Department of Defense (DoD) or federal government IT contracts.
• Experience with automated CM tools and version control systems (e.g., Git, Ansible, Puppet).
• Knowledge of cybersecurity frameworks and how configuration management supports secure operations.

Work Environment:

• Primarily on-site in a secure facility, may require on-call availability and after-hours work during outages or upgrades.
• Occasional travel to support project reviews or site inspections.
• Must be capable of working in a structured, process-driven environment and managing multiple configuration threads simultaneously.

• Must be able to work in a high-security environment and comply with all relevant security protocols.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.