Network Operations (NETOPS) Manager / Network Administrator Lead (location is Camp Humphrey's, Korea)

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Key Responsibilities: Work location is Camp Humphreys, Korea.

• Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies.
• Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity.
• Provide expert-level configuration, troubleshooting, and optimization of the following technologies:
• Routers, network switches, network encryption devices (e.g., KG/SG-250)
• Ethernet, 802.1X, VPNs, GRE tunneling, CSUs/DSUs
• Network protocols: TCP/IP, UDP, MPLS, IPv4, IPv6
• Advanced networking features: PVCs, ACLs, CWM, DWDM
• Ensure high availability and reliability of critical network services and implement contingency and disaster recovery strategies as needed.
• Collaborate with system administrators, cybersecurity personnel, and unified communications teams to support cross-functional IT operations.
• Develop and maintain documentation, configuration baselines, network diagrams, and security compliance reports.
• Supervise and mentor junior network administrators and provide hands-on technical leadership.
• Monitor and respond to network performance, intrusion detection, and system health alerts.

Required Qualifications:

• Minimum of ten (10) years of hands-on experience managing complex, multi-vendor wide-area networks.
• Bachelor’s Degree or equivalent related experience.
• Deep expertise in a wide range of technologies, including but not limited to:
• Routers, Switches, KG/SG-250 encryption devices, CSUs/DSUs
• Ethernet, 802.1X, VPNs, GRE tunneling
• Protocols and features: TCP/IP, UDP, MPLS, IPv4, IPv6, PVCs, ACLs, CWM, DWDM
• Proven experience overseeing enterprise services in Network Administration, System Administration, Unified Capabilities, and Cybersecurity.
• Cisco Certified Network Professional (CCNP) – Routing and Switching certification (current) at time of appointment.

Security Clearance:

• Must possess a minimum active Secret clearance at time of appointment.
• Must maintain clearance eligibility throughout employment.

Preferred Qualifications:

• Experience in Department of Defense (DoD) network environments.
• Familiarity with DISA or Army network standards and compliance protocols.
• Experience with enterprise-grade network monitoring and management tools.
• ITIL Foundation or higher certification.
• Leadership experience managing teams across multiple IT domains

Work Environment:

• Primarily on-site in a secure facility, may require on-call availability and after-hours work during outages or upgrades.
• Occasional travel to remote locations or data centers may be required.
• May involve working after hours or on-call to support mission-critical operations.
• Must be able to work in a high-security environment and comply with all relevant security protocols.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.