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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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As the Tier II Deskside Technician (Mid-level)
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As the Service Counter Technician - 1st Shift (Mid-Level)
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The...
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Empower AI is seeking a Contact Center Knowledge Manager to support a contact center for a federal civilian customer.
Responsibilities:
- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing
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Empower AI is seeking a software development consultant to join our SBA team supporting disaster management and recovery for small businesses affected by natural disasters. This developer will be a key part of a team providing insights to our federal customer from a range of internal and external data sources to reduce the burdens on the American people following disasters.
The position is split between two major lines of effort. The first, leading a software development task using geospatial models and python to support agency situational awareness following disasters. Second,...
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Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.
Responsibilities:
- Manage IT projects within contact center environment
- Implement Salesforce technical solutions
- Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
- Evaluate emerging contact center technologies and present findings to stakeholders
- Facilitate work sessions with business users to understand business processes and requirements
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We are seeking a Sr. DevOps Engineer to join our infrastructure team supporting critical systems at USCIS, where you’ll tackle complex technical challenges and build automated solutions that matter. As a Sr. DevOps Engineer you will mentor fellow engineers, architect scalable infrastructure solutions, and work alongside a collaborative DevOps team supporting 14 development teams. This is an opportunity for a self-motivated engineer who thrives in fast-paced environments and wants to make a meaningful impact on systems that serve thousands of federal workers.
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As the Medical Director, you will be responsible for the provision of medical insight and expertise for Medicare claims review determinations and national coverage and payment issues under the direction of the Program Director, as well as serving as a public spokesperson for the CERT RC contract and the CERT program in general.
Responsibilities:
- Interacts with/presents to medical societies, peer groups, CMS...
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As the OMC Deskside Technician (Mid-Level), you will act as a model of customer service excellence to all organizational staff members in the 6.14.12 Office of Military Commissions Dedicated Support (OPTIONAL) as part of DISA’s C4E J6 Service Delivery contract. You will be responsible for providing mid-level IT help desk and deskside support to OMC users at C
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SUMMARY
DIGIT is seeking an IT Warehouse Journeyman Warehouse Operations Support technician to support the Government-provided warehouse operations and refresh of computer hardware. This role will be integral to the management of the...
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Highlights of Responsibilities:
- Lead month-end close processes by ensuring timely and accurate reporting (6 workday close)
- Review and examine financial statements to approve various journal entries
- Create and review/approve detailed quarterly balance sheet account reconciliations
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Highlights of Responsibilities:
- Financial Statement preparation and owner
- Key owner of GL financial system
- Key partner to Treasury function
- Lead a team of approximately 8-10 employees including responsibility for Payroll, AP, AR, Billing, Banking & Treasury, GL, & Technical Accounting
- Provides management with timely reviews of organization's financial status and progress in its various programs and activities
- Key partnership with finance organization for teaming on consolidation of actuals and...
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As a Customer Communications Support Manager, you will lead enterprise voice, video, and unified communications services for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract across multiple security enclaves.
You will oversee audio/visual (A/V) infrastructure, conference room sustainment, video teleconferencing (VTC) operations, and Tier II/III escalation for unified communications incidents. You will provide engineering and operational leadership for the communications stack including Cisco Unified Communications Manager (CUCM), Unity Connection, and voice/video protocols (SIP,...
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As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract supporting approximately 13,000 DCSA personnel.
You will oversee daily Tier I, II, and III service desk performance across First Call Resolution (FCR), Customer Satisfaction (CSAT), queue management, and hands-on technical team leadership. You will lead service desk operations spanning DCSA’s primary site at Russell Knox Building and field sites, applying ITIL/ITSM and Scaled Agile Framework (SAFe) methodologies to drive consistent service...
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As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level. The role supports...
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As a Senior Program/Project Lead, you will operate at the intersection of mission, technology, and leadership—supporting Army efforts to defend, operate, and sustain the IT environment. Based at Fort Huachuca, this role combines hands‑on technical execution with senior‑level leadership across cybersecurity, operational engineering, enterprise sustainment, and field services.
You will be responsible for ensuring systems remain secure, compliant, and mission‑ready, guiding RMF and ATO sustainment activities, overseeing Tier II/III operations, and advising government...
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PROGRAM MANAGER IV
The Program Manager with Secret clearance will serve as the senior program management lead supporting a reimbursable IT managed services organization that provides infrastructure, platform, and application services to the U.S. Army. This is a fully on-site position supporting operations across the Roanoke and Radford, Virginia area — no remote option is available.
The Program Manager will oversee planning, execution, and delivery of complex IT...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
