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Highlights of Responsibilities:
- Executes physical BCTF/OSR project tasks including conducting office walk-throughs during all project stages to assess IT requirements, capabilities, and readiness.
- Assesses full IT requirements within office spaces including computers, phones, printers, VTC systems/displays, and...
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Highlights of Responsibilities
In fulfillment of the primary duty described above, and in performance of PWS Section 6.4.3 task requirements, the candidate is responsible for:
- Holding continuing ownership of the Software License Management and Accountability Program Implementation Plan and its Standard Operating Procedures and TTPs — authoring them for Government review and acceptance, and thereafter maintaining them as living documents that govern enterprise software accountability across the J6 C4E environment for the full period of performance.
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Lead neutral legal and adjudicative support for CMS Office of Hearings activities, primarily Medicare Advantage Risk Adjustment Data Validation (RADV) appeals. Research complex issues, synthesize multidisciplinary findings, and draft clear, defensible recommendations and proposed decisions for the CMS Hearing Officer. This is a part time position.
Key...
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This position will support our newly awarded DCSA contract.
Empower AI is seeking a QASP / AQL Quality Analyst to own the Quality Control Program for an enterprise IT Customer Support Services program supporting a Department of War agency. The Performance Requirements Summary defines binding SLAs, XLAs, and Acceptable Quality Levels (AQLs) across sixteen task areas, and the Government surveils performance under its Quality Assurance Surveillance Plan (QASP). The analyst develops and executes the Quality Control...
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This position will support our newly awarded DCSA contract.
Empower AI is seeking a motivated Purchasing Support Specialist...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Business Analyst (Customer Experience and Reporting) to turn service data and customer feedback into the reports, roadmap items, and requirements that drive continuous improvement on an enterprise IT Customer Support Services program supporting a...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Automation Engineer (Tier 0 Self-Service and RPA) to design and deliver the intelligent automation that transforms a high-volume IT Customer Support Services program for a Department of War agency from a task-oriented service model into an...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to serve as the senior technical decision-maker and lead analyst within Tier I on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across multiple security...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an experienced Tier I Service Desk Agent to analyze and resolve complex IT incidents and service requests and to serve as a decision and escalation resource within Tier I on an enterprise IT Service Desk supporting a Department of War agency with...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a motivated Tier I Service Desk Agent (Junior) to analyze and resolve IT incidents and service requests as a Tier I analyst on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across multiple security...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Tier 0 / Deflection Content Analyst to make the AI-driven Tier 0 self-service layer of an enterprise IT Service Desk resolve more issues before a human is needed, supporting a Department of War agency with approximately 13,000 users. Sitting inside the...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an experienced Tier I Service Desk Agent (Extended Hours) to analyze and resolve complex IT incidents and service requests and to serve as a decision and escalation resource within Tier I on an enterprise IT Service Desk supporting a Department of War...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents and service requests as a Tier I analyst on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an Endpoint Engineering Lead to lead the Enterprise Endpoint Infrastructure Management (desktop engineering) team for a Department of War agency, responsible for thousands of endpoints across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The Lead...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a MECM / SCCM Engineer to engineer and operate the Microsoft Endpoint Configuration Manager infrastructure that manages thousands of endpoints for a Department of War agency across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The engineer designs...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an Application Packaging Engineer to package, test, secure, and deploy enterprise applications for thousands of endpoints supporting a Department of War agency across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The engineer analyzes application...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Knowledge Center Tier I Agent to analyze and resolve support requests from the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users cannot access internal...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a motivated Knowledge Center Tier I Agent (Junior) to analyze and resolve support requests from the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users reach...
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This position will support our newly awarded DCSA contract.
Empower AI is seeking an IT Procurement / Purchasing Analyst
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This position will support our newly awarded DCSA contract.
Empower AI is seeking a Senior ITCR / Requirements Analyst to...
