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As the Systems Administrator (NGSB), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract. You will be responsible for participating...
CLAIMS ANALYST II
- Conducts moderately complex reviews of claims during the course of fraud investigations or other program integrity initiatives such as requests for information or in support of proactive data analysis...
CLAIMS ANALYST I - This is a Casual status role.
- Analyzes and reviews claims for accuracy, completeness and eligibility
- Prepares and maintains reports and records...
As the Desktop Support Technician III, you will provide phone, remote and desk-side technical support to the user community.
Key Responsibilities: Work location is Camp Humphreys, Korea.
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- Manage all phases of the project lifecycle for complex IT programs, from initiation through closeout.
- Develop and maintain detailed project plans, risk management plans, work breakdown structures (WBS), and resource allocations.
- Coordinate efforts across technical and functional teams, including vendors, to deliver project outcomes on time and within budget.
- Monitor and report project progress using earned value and other performance metrics.
- Conduct regular stakeholder briefings and ensure alignment with organizational goals and customer expectations.
- Identify project...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
- Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
- Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post-implementation review.
- Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Manage the full contract lifecycle: proposal support, negotiation, execution, performance monitoring, compliance, modifications, and closeout.
- Lead contract administration efforts on complex DoD and IT-related O&M contracts, ensuring adherence to contractual terms and conditions.
- Perform detailed cost analysis and support pricing strategies in coordination with finance and program management.
- Ensure compliance with security regulations, including safeguarding Controlled Unclassified Information (CUI), adherence to NIST SP 800-171/172 requirements, and company security...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies.
- Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity.
- Provide expert-level configuration, troubleshooting, and optimization of the following technologies:
- Routers, network switches, network encryption devices (e.g., KG/SG-250)
- Ethernet, 802.1X, VPNs, GRE tunneling, CSUs/DSUs
- Network protocols: TCP/IP, UDP, MPLS, IPv4,...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the development, implementation, and maintenance of cybersecurity strategies, programs, and policies in accordance with DoD and federal cybersecurity mandates.
- Ensure systems are secured in compliance with DoD directives, including DoD 8570.01-M, NIST SP 800-53, and RMF (Risk Management Framework) requirements.
- Serve as the senior advisor for Computer Network Defense (CND) and Information Assurance (IA) activities.
- Oversee the development and implementation of incident response, vulnerability management, security operations, and compliance monitoring.
- Coordinate with system owners,...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations.
- Oversee daily operations of a customer-support Service Desk with a team of 10 or more personnel.
- Develop and implement processes to improve IT service delivery and customer satisfaction.
- Act as the primary liaison between IT teams and customers to ensure prompt resolution of incidents and requests.
- Monitor and report on key performance indicators (KPIs) related to service desk operations, including response times and customer feedback.
- Ensure compliance with all...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the planning, execution, and oversight of IT services across multiple work centers.
- Manage a multi-site team of IT professionals delivering infrastructure, cybersecurity, application support, and help desk services.
- Coordinate and track IT project lifecycles using PMI methodologies, ensuring delivery on time and within budget.
- Conduct cost analyses to support budgeting, forecasting, and resource planning.
- Ensure compliance with DoD IM/IT governance models and cybersecurity policies.
- Collaborate with organizational leadership to align IT strategies with business...
Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the administration and support of a virtualized server environment that includes both Microsoft Windows and Unix/Linux systems.
- Design, configure, and manage systems and services related to Windows Server, MS SQL, MS CRM, MS SCCM, and other enterprise applications.
- Oversee the maintenance and monitoring of SAN storage systems (e.g., Dell Compellent, EMC) and Dell Tape Libraries for data protection and disaster...
Empower AI is redefining how government agencies adopt and scale artificial intelligence. Through our proprietary AI Services Framework and a growing portfolio of accelerators, we deliver mission-driven innovation that is secure, scalable, and impactful.
Position Summary
Empower AI
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
The Remote Service Desk Manager will manage the performance of Level 1 services and support to customers. They are responsible for ensuring they meet or exceed customer expectations. They ensure staff is meeting performance goals and that standards and processes are followed.
The deployment manager oversees planning coordination and execution of hardware, software unified communications or system deployments. Responsibilities include managing the deployment schedule, collaborating with cross-functional teams and troubleshooting during rollouts. Employs strategic planning, offers team leadership and manages complex deployment projects.
POSITION...
Provide Quality Control (QC) support on a wide variety of IT systems, to include premises wiring; inside plant (ISP) infrastructure, telecommunications rooms/areas and associated infrastructure; and outside cable plant (OSP) infrastructure. This is for Inside and Outside Plant with...
Corporate Finance is seeking an experienced Financial Analyst IV who will support multiple Program Managers and lead the financial management, analysis and reporting for multiple programs.
The Financial Analyst IV will provide the overall financial planning, analysis, and reporting of multiple programs. Programs may include multi-CLIN and multi-year, with significant components of subcontractors and/or materials. The Financial Analysis Manager shall be responsible for the following (to include but not limited to) activities:
Empower AI: As a 100% remote position with 80% travel- Telecommunications Electronics/Network Technician w/ Secret Clearance AND Sec+ AND CCNA certifications, you will provide services related to the extension and upgrade of Wired Local Area Networks and Wireless Local Area Networks (LAN/WLAN) at Medical Treatment Facilities (MTFs) and associated outlying/remote facilities in both CONUS and OCONUS locations. Support to Defense Health Agency (DHA), MTF LAN/WLAN, Survey and Design Reports, LOM (List of Materials), Installation, Integration and Test, Hardware Inventory Reports, Cutover and Closeout Reports, Visio Interconnect Drawings, As-Built Drawings and...
Empower AI: As a casual 100% remote position with 80% travel- Telecommunications Electronics/Network Technician w/ Secret Clearance AND Sec+ AND CCNA certifications, you will provide services related to the extension and upgrade of Wired Local Area Networks and Wireless Local Area Networks (LAN/WLAN) at Medical Treatment Facilities (MTFs) and associated outlying/remote facilities in both CONUS and OCONUS locations. Support to Defense Health Agency (DHA), MTF LAN/WLAN, Survey and Design Reports, LOM (List of Materials), Installation, Integration and Test, Hardware Inventory Reports, Cutover and Closeout Reports, Visio Interconnect Drawings, As-Built Drawings and...