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As Service Counter Technician (Day Shift), you will exemplify customer service excellence to all organizational staff while supporting the DISA J6 user community. You will be essential in delivering outstanding support and service to our customers. Your primary responsibilities will include managing peripheral pickups, troubleshooting laptop repair issues, and providing walk-in services to ensure that customer needs are met promptly and effectively. The ideal candidate will demonstrate strong problem-solving abilities, a commitment to excellence, and the capability to excel in a fast-paced environment. In assuming this position, you will be a critical contributor to...
Cobol Programmer (Software Engineer III) - This is a remote casual opening, this is not a full time position.
- Engineer business applications utilizing COBOL and JCL in a mainframe environment.
- Develop procedures and operating...
System Administrator, Financial Systems Level 1
The System Administrator, Financial Systems, is the backbone of the system's operation, ensuring its smooth and efficient functioning by managing users, configuration, and security. Position will report to the Controller and will be based in the Reston, VA office with a hybrid work schedule with minimum in office hours two days per week required.
Empower AI: As the Helpdesk Support Senior (CA), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC)
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies.
- Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity.
- Provide expert-level configuration, troubleshooting, and optimization of the following technologies:
- Routers, network switches, network encryption devices (e.g., KG/SG-250)
- Ethernet, 802.1X, VPNs, GRE tunneling, CSUs/DSUs
- Network protocols: TCP/IP, UDP, MPLS, IPv4,...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the planning, execution, and oversight of IT services across multiple work centers.
- Manage a multi-site team of IT professionals delivering infrastructure, cybersecurity, application support, and help desk services.
- Coordinate and track IT project lifecycles using PMI methodologies, ensuring delivery on time and within budget.
- Conduct cost analyses to support budgeting, forecasting, and resource planning.
- Ensure compliance with DoD IM/IT governance models and cybersecurity policies.
- Collaborate with organizational leadership to align IT strategies with business...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the development, implementation, and maintenance of cybersecurity strategies, programs, and policies in accordance with DoD and federal cybersecurity mandates.
- Ensure systems are secured in compliance with DoD directives, including DoD 8570.01-M, NIST SP 800-53, and RMF (Risk Management Framework) requirements.
- Serve as the senior advisor for Computer Network Defense (CND) and Information Assurance (IA) activities.
- Oversee the development and implementation of incident response, vulnerability management, security operations, and compliance monitoring.
- Coordinate with system owners,...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Manage the full contract lifecycle: proposal support, negotiation, execution, performance monitoring, compliance, modifications, and closeout.
- Lead contract administration efforts on complex DoD and IT-related O&M contracts, ensuring adherence to contractual terms and conditions.
- Perform detailed cost analysis and support pricing strategies in coordination with finance and program management.
- Ensure compliance with security regulations, including safeguarding Controlled Unclassified Information (CUI), adherence to NIST SP 800-171/172 requirements, and company security...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
- Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
- Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post-implementation review.
- Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated...
Key Responsibilities: Work location is Camp Humphreys, Korea.
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- Manage all phases of the project lifecycle for complex IT programs, from initiation through closeout.
- Develop and maintain detailed project plans, risk management plans, work breakdown structures (WBS), and resource allocations.
- Coordinate efforts across technical and functional teams, including vendors, to deliver project outcomes on time and within budget.
- Monitor and report project progress using earned value and other performance metrics.
- Conduct regular stakeholder briefings and ensure alignment with organizational goals and customer expectations.
- Identify project...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations.
- Oversee daily operations of a customer-support Service Desk with a team of 10 or more personnel.
- Develop and implement processes to improve IT service delivery and customer satisfaction.
- Act as the primary liaison between IT teams and customers to ensure prompt resolution of incidents and requests.
- Monitor and report on key performance indicators (KPIs) related to service desk operations, including response times and customer feedback.
- Ensure compliance with all...
Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the administration and support of a virtualized server environment that includes both Microsoft Windows and Unix/Linux systems.
- Design, configure, and manage systems and services related to Windows Server, MS SQL, MS CRM, MS SCCM, and other enterprise applications.
- Oversee the maintenance and monitoring of SAN storage systems (e.g., Dell Compellent, EMC) and Dell Tape Libraries for data protection and disaster...
Empower AI: As a Senior Network Engineer, with an emphasis on Cisco Networking equipment, software, programming and design expertise, you will work with a team of professionals responsible for developing, designing, implementing, installing and maintaining the security systems network, equipment and devices that are critical components of a physical security program for the safety of the United States. In assuming this position, you will be a critical contributor to meeting Empower AI's mission to fundamentally improve how the...
Empower AI: As an End User Devices (EUD) Deskside Support Technician (Tier 2) – Hampton Roads, you will act as a model of customer service excellence to all organizational staff members in supporting the DISA J6 user community. You will collaborate with a team of professionals to deliver comprehensive end-user support for software, hardware, and network-related issues. You will engage with customers daily to enhance productivity and effectively resolve IT challenges they may face with their desktops, laptops, software installations, and other essential needs. The Deskside Support Technician position requires advanced Tier 2 diagnostic...
As a Medical Review Specialist IV (Medical Reviewer IV), you will review and analyze Medicare claims sampled by the Department of Justice, using associated medical records, to make payment determinations based on coverage, coding and utilization of services and practice guidelines. This is a casual/part time position.
- Conducts...
DIGIT is looking for a Data Center Engineer to support our customer at the GSA Stennis DataCenter in Hancock County, MS. This position is onsite and will require hands-on support. The role requires problem solving skills and flexibility in a dynamic work environment. The candidate will interact closely with internal Infrastructure teams across multiple workstreams while also consulting with multiple vendors and Government stakeholders. The candidate
As the Medical Director, you will be responsible for the provision of medical insight and expertise for Medicare claims review determinations and national coverage and payment issues under the direction of the Program Director, as well as serving as a public spokesperson for the CERT RC contract and the CERT program in general.
Responsibilities:
- Interacts with/presents to medical societies, peer groups, CMS...
The Opportunity:
We are seeking collaborative, entrepreneurial, flexible team members who will help broaden our existing footprint and expand into new areas of Government service.
At Empower AI, Solutions Architects lead the creation and management of technical solutions and support leadership in setting the technical vision for our solutions. You will support our Defense and Civilian Business Unit leadership in developing solutions in response to Government solicitations and market research requests, designing and implementing technical pilot projects, drafting white papers, and developing solution designs for new programs. Our team of Solution Architects are...
Highlights of Responsibilities:
As a Senior Billing Analyst, you will be responsible for the full cycle of Accounts Receivable activities. Will serve as a member of the overall program administration team to help ensure timely and accurate...
Systems Engineer to provide support and maintenance for the Enterprise end-point management applications and infrastructure. Manage Bigfix Relay servers and Bomgar Remote Control NetApp servers. Also provide tier 3 troubleshooting to IT Support and the GSA customer.
As a leading provider of advanced information technology solutions and professional services to U.S. federal...