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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
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Description
Empower AI is seeking a ServiceNow Catalog Practice Lead to direct the ITSM platform (ServiceNow) development for a Department of War agency supported by an enterprise IT Customer Support Services program. The primary outcome for this position is the timely delivery of high-quality, secure, and effective solutions on this platform that automate processes and improve the user experience. You will direct the delivery of new applications, modules, and enhancements in accordance with the Government-prioritized backlog. You...
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The Procurement Analyst provides specialized Assistance Awards expertise to support the review, analysis, and documentation of assistance appeals. This position reports to the Director of Operations or as delegated and will coordinate closely with the Office of Acquisition Terminations (OAT), the Office of the Chief Financial Officer, the Audit, Performance, and Compliance (APC) Audit Director, and the Office of General Counsel (GC). This is a hybrid position requiring 3 days a week in the DC office.
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ALTESS Key Personnel Opportunities - Radford, Virginia
U.S. Army IT managed service provider and data center organization
Welcome! Empower AI is excited to connect with professionals who are interested in future employment opportunities with us in the Radford/Roanoke area. Below are the key personnel opportunities we will be recruiting for as we prepare to bid on this contract. Please review the positions below and apply directly to the requisitions you'd...
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The Paralegal – Litigation Support performs a variety of legal administrative tasks to support the attorneys in OGC and/or attorneys in other Agencies handling litigation on behalf of USAID. The Paralegal – Litigation Support must have extensive experience supporting cases in Federal Courts and/or Administrative forums within the Federal Government. The incumbent performs legal support functions which require discretion and judgment in the application of specialized knowledge of laws, applicable rules of discovery, precedent decisions, regulations, agency policies, and judicial or administrative proceedings. This is a hybrid role requiring 3 days a week in DC...
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This position will support our newly awarded DCSA contract.
Empower AI is seeking a motivated Purchasing Support and Asset Management Specialist
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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Systems Admin.
Responsibilities:
- Perform configuration management processes and change-control activities,...
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As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level.
Highlights of...
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Primary Duty – VIP Systems Analysis, Cradle-to-Grave Ownership, and Independent Judgment
- Independently applies systems analysis techniques and specialized technical knowledge to diagnose and resolve Tier II hardware, software, and connectivity failures for Level II Gold and Level III Platinum VIP users across NIPRNet and higher classification networks; maintains single-ownership cradle-to-grave accountability for each incident and service request.
- Conducts daily Level III Platinum VIP wellness visits between 6:30 AM and 10:00 AM; independently analyzes and documents current issues impacting...
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This position will support our newly awarded DCSA contract.
Empower AI is seeking a Senior ITCR / Requirements Analyst to...
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This position will support our newly awarded DCSA contract.
Description
is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escalated voice incidents (phone registration, call...
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This position will support our newly awarded DCSA contract.
Empower AI is seeking an ISSO / RMF Analyst to support Risk...
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Description
Empower AI is seeking a motivated Knowledge Center (KC) Escalation Lead to analyze and resolve support requests from the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users reach the Knowledge Center by toll-free phone, support email, public web form, and public chatbot; the agent determines what the user needs and how urgent it is, creates and manages the ticket on the user's...
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SUMMARY
DIGIT is seeking a Configuration Management (CfM) Analyst to work as a member of a Configuration Management team responsible for managing and maintaining the configuration management system, ensuring the accuracy and integrity of configuration data, and supporting ongoing configuration management operations while building Configuration Management into a defined, repeatable process and connecting the data to the decisions it should be driving.
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Description
Empower AI is seeking a Field Service Lead(Pittsburgh Field Office / National Training Center (NTC)) to lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations. The Lead directly manages desktop and field service technicians,...
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Description
Empower AI is seeking a Mobile Device Specialist to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government's Mobile Device Management (MDM) solution, onboards and supports users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices, enforces DISA STIG-based mobile security policies, and...
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Corporate Finance is seeking an experienced Program Control Specialist who will support multiple Program Managers and lead the financial management, analysis and reporting for multiple programs.
Responsibilities:
The Program Control Specialist will provide the overall financial planning, analysis, and...
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Description
Empower AI is seeking an experienced AV / VTC Support SME to analyze, configure, administer, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems for a Department of War agency supported by an enterprise IT Customer Support Services program. The technician determines root cause of A/V and VTC faults and the appropriate resolution, decides the technical configuration required for each session and event across NIPRNet, SIPRNet, and JWICS enclaves, evaluates VTC Service Readiness and determines...
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Description
Empower AI is seeking a motivated Deskside Technician (Linthicum, MD) to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, the technician determines root cause and business impact, decides whether to repair, reconfigure, re-image, replace, or...
