Please Enable Cookies to Continue
Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
**If you are a current Empower AI Employee, please visit the internal Employee Career Center on myEmpowerAI to search, apply and refer friends to jobs!
The system cannot access your location for 1 of 2 reasons:
- Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
- Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort
-
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
-
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
-
Radford, Virginia Recruiting Event - Future Employment Opportunities with Empower AI
Welcome! Empower AI is excited to connect with professionals who are interested in future employment opportunities with us in the Radford/Roanoke area. Below are some potential opportunities we will be recruiting for in the near future. Please review the positions below and apply directly to the requisitions you'd like to be considered for.
We appreciate your interest in joining Empower AI and look forward to connecting...
-
DCSA CSS Open House — Career Opportunities with Empower AI
Welcome! Empower AI is excited to connect with professionals currently supporting the DCSA CSS contract as part of our upcoming Open House. This evergreen requisition serves as the central location for DCSA CSS Open House opportunities and provides access to the individual requisitions available for positions supporting the contract.
Please review the positions below and apply directly to the requisition that corresponds with your current role and work location. Because some positions are available across multiple locations, please be sure to select the requisition that most closely matches both your current position...
-
The Network Administrator supports a mixed and growing environment currently serving functional teams and customers utilizing MS Windows Server 2019/2022, MS SQL 2019, MS Windows 11, VMware 7.x, OEL 8x-9x, and Oracle operating systems. Working with existing team members responsible for designing and supporting multiple complex networks across different locations, this position helps lead strategies to manage, maintain, deploy, troubleshoot, and support networks for multiple customer environments.
This is a remote-eligible position. Local candidates in the Roanoke and Radford, Virginia area are encouraged to apply, and work may be performed locally for those who prefer an on-site or hybrid arrangement....
-
The Database Team Lead brings senior database administration experience deploying and managing databases supporting customer applications, responsible for all facets of engineering and administering database environments at PL ALTESS. This includes architecting infrastructure, installing, and configuring database software products and configurations across Oracle, MSSQL, PostgreSQL, MySQL, and cloud database environments.
This is a remote-eligible position. Local candidates in the Roanoke and Radford, Virginia area are encouraged to apply, and work may be performed locally for those who prefer an on-site or hybrid arrangement. The ideal candidate will bring senior database engineering and administration...
-
As the Tier II Service Counter Technician - 1st Shift (Mid-level), you will serve as the technical subject matter expert at the J6 walk-in service counter during 1st shift hours, in the 6.4 Tier II Desk Side & Remote Support...
-
Empower AI: As a casual status Customer Service Representative I (CSR I) for Empower AI, Inc., you will contact and communicate with providers to obtain required medical record documentation in an expeditious manner. The CSR works in a fast-paced challenging environment using clear, concise descriptions of the requested provider documentation to avoid misunderstanding and the need for repeated follow-up calls. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national...
-
Description
Empower AI is seeking a motivated Deskside Technician (Boyers, PA) to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, the technician determines root cause and business impact, decides whether to repair, reconfigure, re-image, replace, or...
-
As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level.
Highlights of...
-
Empower AI is seeking a Senior VoIP Engineer to own the architecture, engineering, and sustainment of enterprise Voice over IP infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The engineer manages Cisco Unified Communications Manager clusters, Unity Connection voicemail, Expressway and session border controllers, voice gateways, dial plans, and softphone (Jabber) services; serves as the Tier III/IV authority for the most complex voice incidents and PL1/PL2 outages; leads voice installation and modernization projects and site surveys; and ensures the voice infrastructure achieves and maintains STIG compliance and...
-
The primary responsibility of this HR Assistant position is to execute ALL data entry activities within the Ultimate Kronos Group (UKG) HRIS system based on information and approvals provided by HR leadership. This is a data entry-focused role responsible for accurately entering approved employee records, updates, and transactions into UKG. The HR Assistant also collaborates with the HRIS Admin Lead and HR Director to support ongoing process development, system initiatives, and special projects as the organization continues to build and optimize its HR operations.
-
As an Operational Technology (OT) Engineer, you will provide engineering, integration, modernization, sustainment, and cybersecurity support for Army Facility Related Control Systems (FRCS), Industrial Control Systems (ICS), Utility Monitoring and Control Systems (UMCS), Supervisory Control and Data Acquisition (SCADA) systems, Building Automation Systems (BAS), Direct Digital Control (DDC) systems, and utility metering infrastructures. You will support the planning, design, installation, testing, and deployment of operational technology solutions that improve facility operations, energy management, infrastructure resilience, and mission assurance.
-
The Procurement Analyst provides specialized Assistance Awards expertise to support the review, analysis, and documentation of assistance appeals. This position reports to the Director of Operations or as delegated and will coordinate closely with the Office of Acquisition Terminations (OAT), the Office of the Chief Financial Officer, the Audit, Performance, and Compliance (APC) Audit Director, and the Office of General Counsel (GC). This is a hybrid position requiring 3 days a week in the DC office.
-
Quality Assurance Analyst - Must be a US Citizen - This position is onsite at Andrews AFB, Md.
- Develop, maintain, and execute verification and validation plans, test cases, test scripts, and test procedures for a cloud-based enterprise system.
-
-
Software Licensing Help Desk Specialist
• Monitor the software licensing mailbox and respond to all requests.
• Process service requests in accordance with set performance standards and ensure that all applicable user, machine, and product information are completed and documented.
• Work with end users to communicate software standards. Create as needed, or assist in the creation of, software and asset management/change management requests to modify the standards or obtain exceptions for special requirements.
• Assist end user software requests by routing ticket to appropriate stakeholder and working with resellers to obtain software licensing information as needed.
•...
-
Highlights of Responsibilities:
- Executes physical BCTF/OSR project tasks including conducting office walk-throughs during all project stages to assess IT requirements, capabilities, and readiness.
- Assesses full IT requirements within office spaces including computers, phones, printers, VTC systems/displays, and...
-
Lead neutral legal and adjudicative support for CMS Office of Hearings activities, primarily Medicare Advantage Risk Adjustment Data Validation (RADV) appeals. Research complex issues, synthesize multidisciplinary findings, and draft clear, defensible recommendations and proposed decisions for the CMS Hearing Officer. This is a part time position.
Key...
-
This position will support our newly awarded DCSA contract.
Empower AI is seeking a QASP / AQL Quality Analyst to own the Quality Control Program for an enterprise IT Customer Support Services program supporting a Department of War agency. The Performance Requirements Summary defines binding SLAs, XLAs, and Acceptable Quality Levels (AQLs) across sixteen task areas, and the Government surveils performance under its Quality Assurance Surveillance Plan (QASP). The analyst develops and executes the Quality Control...
-
This position will support our newly awarded DCSA contract.
Empower AI is seeking a motivated Purchasing Support Specialist...
