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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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SUMMARY
DIGIT is seeking a Configuration Management (CfM) Analyst to work as a member of a Configuration Management team responsible for managing and maintaining the configuration management system, ensuring the accuracy and integrity of configuration data, and supporting ongoing configuration management operations while building Configuration Management into a defined, repeatable process and connecting the data to the decisions it should be driving.
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Description
Empower AI is seeking a Field Service Lead(Pittsburgh Field Office / National Training Center (NTC)) to lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations. The Lead directly manages desktop and field service technicians,...
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Description
Empower AI is seeking a Mobile Device Specialist to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government's Mobile Device Management (MDM) solution, onboards and supports users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices, enforces DISA STIG-based mobile security policies, and...
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Corporate Finance is seeking an experienced Program Control Specialist who will support multiple Program Managers and lead the financial management, analysis and reporting for multiple programs.
Responsibilities:
The Program Control Specialist will provide the overall financial planning, analysis, and...
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Description
Empower AI is seeking an experienced AV / VTC Support SME to analyze, configure, administer, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems for a Department of War agency supported by an enterprise IT Customer Support Services program. The technician determines root cause of A/V and VTC faults and the appropriate resolution, decides the technical configuration required for each session and event across NIPRNet, SIPRNet, and JWICS enclaves, evaluates VTC Service Readiness and determines...
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Description
Empower AI is seeking a motivated Deskside Technician (Linthicum, MD) to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, the technician determines root cause and business impact, decides whether to repair, reconfigure, re-image, replace, or...
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Description
Empower AI is seeking a Senior Knowledge Management Analyst to develop and manage the comprehensive Knowledge Management program for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 internal users and external industry partners. The Analyst supports the development and execution of the KM Plan (strategy, governance framework, and quality assurance procedures), the centralized knowledge repository, the public...
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Description
Empower AI is seeking a motivated Deskside Technician SME to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, the technician determines root cause and business impact, decides whether to repair, reconfigure, re-image, replace, or escalate,...
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Description
Empower AI is seeking a Scrum Master to enable Agile delivery for DCSA Customer Support Services. The Scrum Master guides cross-functional teams delivering customer support, IT service management, automation, analytics, and application capabilities against a government-prioritized backlog. The role serves as a servant leader and Agile coach, facilitating transparent planning and delivery, removing impediments, protecting team focus, and helping Government...
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As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level.
Highlights of...
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SYSTEMS ENGINEER II
- Lead or support systems engineering activities for a cloud-based enterprise system throughout planning, design, integration, testing, deployment, sustainment, and modernization.
- Develop and maintain system...
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Description
Empower AI is seeking a motivated Deskside Technician (Hanover, MD) to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, the technician determines root cause and business impact, decides whether to repair, reconfigure, re-image, replace, or...
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Description
Empower AI is seeking an Endpoint Engineer - SME to engineer and sustain the Endpoint Systems; Windows (WIN11+, MCEM/SCCM, AD, AWS) and MAC (macOS / iOS/ Jamf) endpoint systems and infrastructure on the NIPRNet, SIPRNet and JWICS (as available) enclaves of a Department of War agency, where the same standards of automation, hardening, and RMF compliance apply but tooling, connectivity, and handling procedures differ. The engineer operates the classified-enclave endpoint...
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The Vice President, Business Development – Federal Civilian is a senior growth leader responsible for developing and executing strategies that expand Empower AI’s presence across the Federal Civilian market, with particular emphasis on the Department of Homeland Security (DHS), including USCIS and CBP, the Department of State (DoS), and other strategic civilian agencies.
This executive will serve as a trusted representative of Empower AI with senior government customers, industry executives, technology partners, and strategic teammates. The Vice President will combine deep customer relationships, market insight, business development expertise, and capture experience to identify emerging requirements, shape opportunities well...
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As a Deputy Program Manager, you will act for the Program Manager in their absence and serve as the alternate contractor representative for the contract.
You will support day-to-day program operations, manage tier-down delegation of program responsibilities across functional leads, and provide continuity of operations across the support footprint. You will partner with the Program Manager to ensure consistent execution of service delivery commitments and compliance with all PWS requirements across approximately 13,000 personnel and 167 field sites.
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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Radford, Virginia Recruiting Event - Future Employment Opportunities with Empower AI
Welcome! Empower AI is excited to connect with professionals who are interested in future employment opportunities with us in the Radford/Roanoke area. Below are some potential opportunities we will be recruiting for in the near future. Please review the positions below and apply directly to the requisitions you'd like to be considered for.
We appreciate your interest in joining Empower AI and look forward to connecting...
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DCSA CSS Open House — Career Opportunities with Empower AI
Welcome! Empower AI is excited to connect with professionals currently supporting the DCSA CSS contract as part of our upcoming Open House. This evergreen requisition serves as the central location for DCSA CSS Open House opportunities and provides access to the individual requisitions available for positions supporting the contract.
Please review the positions below and apply directly to the requisition that corresponds with your current role and work location. Because some positions are available across multiple locations, please be sure to select the requisition that most closely matches both your current position...
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The Network Administrator supports a mixed and growing environment currently serving functional teams and customers utilizing MS Windows Server 2019/2022, MS SQL 2019, MS Windows 11, VMware 7.x, OEL 8x-9x, and Oracle operating systems. Working with existing team members responsible for designing and supporting multiple complex networks across different locations, this position helps lead strategies to manage, maintain, deploy, troubleshoot, and support networks for multiple customer environments.
This is a remote-eligible position. Local candidates in the Roanoke and Radford, Virginia area are encouraged to apply, and work may be performed locally for those who prefer an on-site or hybrid arrangement....
