Please Enable Cookies to Continue
Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
**If you are a current Empower AI Employee, please visit the internal Employee Career Center on myEmpowerAI to search, apply and refer friends to jobs!
The system cannot access your location for 1 of 2 reasons:
- Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
- Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort
-
ESSENTIAL FUNCTIONS BY LEVEL:
SOFTWARE TEST ENGINEER I
- Develop, maintain, and execute verification and validation plans, test cases, test scripts, and...
-
Software Licensing Help Desk Specialist
• Monitor the software licensing mailbox and respond to all requests.
• Process service requests in accordance with set performance standards and ensure that all applicable user, machine, and product information are completed and documented.
• Work with end users to communicate software standards. Create as needed, or assist in the creation of, software and asset management/change management requests to modify the standards or obtain exceptions for special requirements.
• Assist end user software requests by routing ticket to appropriate stakeholder and working with resellers to obtain software licensing information as needed.
•...
-
As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level.
Highlights of...
-
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital
Innovation for General Services Administration (GSA) Infrastructure Technologies
(DIGIT) task order, is relied upon to provide IT services that appropriately respond to
the time-sensitive needs of customers, including Very Important Persons (VIPs) and
executives, and provide prompt referrals and escalations to an appropriate IT support
service option. The EITSD provides support to users of GSA’s internal infrastructure as
well as applications and systems owned by various GSA Service and Staff Offices. The
EITSD is the centralized POC for GSA end users and customers to report incidents,
submit...
-
As the Tier II Deskside Technician (Mid-level), you will act as a model of customer service excellence to all organizational staff members in the 6.4 Tier II Desk Side & Remote Support (OPTIONAL) as part of DISA's Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will independently apply systems analysis techniques and specialized technical knowledge to analyze and resolve Tier II hardware, software, and connectivity...
-
Highlights of Responsibilities:
- Executes physical BCTF/OSR project tasks including conducting office walk-throughs during all project stages to assess IT requirements, capabilities, and readiness.
- Assesses full IT requirements within office spaces including computers, phones, printers, VTC systems/displays, and...
-
Lead neutral legal and adjudicative support for CMS Office of Hearings activities, primarily Medicare Advantage Risk Adjustment Data Validation (RADV) appeals. Research complex issues, synthesize multidisciplinary findings, and draft clear, defensible recommendations and proposed decisions for the CMS Hearing Officer. This is a part time position.
Key...
-
This position will support our newly awarded DCSA contract.
Empower AI is seeking a QASP / AQL Quality Analyst to own the Quality Control Program for an enterprise IT Customer Support Services program supporting a Department of War agency. The Performance Requirements Summary defines binding SLAs, XLAs, and Acceptable Quality Levels (AQLs) across sixteen task areas, and the Government surveils performance under its Quality Assurance Surveillance Plan (QASP). The analyst develops and executes the Quality Control...
-
This position will support our newly awarded DCSA contract.
Empower AI is seeking a motivated Purchasing Support Specialist...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Business Analyst (Customer Experience and Reporting) to turn service data and customer feedback into the reports, roadmap items, and requirements that drive continuous improvement on an enterprise IT Customer Support Services program supporting a...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Automation Engineer (Tier 0 Self-Service and RPA) to design and deliver the intelligent automation that transforms a high-volume IT Customer Support Services program for a Department of War agency from a task-oriented service model into an...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to serve as the senior technical decision-maker and lead analyst within Tier I on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across multiple security...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an experienced Tier I Service Desk Agent to analyze and resolve complex IT incidents and service requests and to serve as a decision and escalation resource within Tier I on an enterprise IT Service Desk supporting a Department of War agency with...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a motivated Tier I Service Desk Agent (Junior) to analyze and resolve IT incidents and service requests as a Tier I analyst on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across multiple security...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Tier 0 / Deflection Content Analyst to make the AI-driven Tier 0 self-service layer of an enterprise IT Service Desk resolve more issues before a human is needed, supporting a Department of War agency with approximately 13,000 users. Sitting inside the...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an experienced Tier I Service Desk Agent (Extended Hours) to analyze and resolve complex IT incidents and service requests and to serve as a decision and escalation resource within Tier I on an enterprise IT Service Desk supporting a Department of War...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents and service requests as a Tier I analyst on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an Endpoint Engineering Lead to lead the Enterprise Endpoint Infrastructure Management (desktop engineering) team for a Department of War agency, responsible for thousands of endpoints across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The Lead...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a MECM / SCCM Engineer to engineer and operate the Microsoft Endpoint Configuration Manager infrastructure that manages thousands of endpoints for a Department of War agency across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The engineer designs...
-
This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an Application Packaging Engineer to package, test, secure, and deploy enterprise applications for thousands of endpoints supporting a Department of War agency across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The engineer analyzes application...
