Infrastructure Management/Technical Lead - Change, Configuration and Infrastructure Management

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Infrastructure Management/Technical Lead - Change, Configuration and Infrastructure Management

• Assists customer in understanding product configuration; communicates and documents the change process and policies; conducts configuration planning; audits requirements and validates baselines
• Develops control processes and policies and ensures control measures are capable of supporting deployment activities to meet business needs
• Ensures version controls are in place for software integrity
• Interacts directly with all elements of the team to include management
• Tracks discrepancies and changes against baselines and manages the change control database
• Trains personnel on the proper methodology to maintain a proactive CM program
• Provides daily support and direction to staff as to change status requirements, deadlines and problems

MINIMUM REQUIREMENTS:

• Bachelor’s Degree or equivalent related experience
• 7 - 12 years experience
• Knowledge of ITIL framework required

• ITIL certification strongly preferred

• Experience with Patch automation implementation and process improvements required

PREFERRED EDUCATION AND EXPERIENCE:

• 5+ years’ experience leading teams and projects for developing, maintaining, and administering complex IT systems; capturing stakeholder requirements and translating into automated solutions; and managing the full application lifecycle
• Experience with Agile, Scrum, DevOps practices strongly preferred
• Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts
• Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
• Identify and champion organizational and process changes that support automated cloud provisioning; assist with the creation and maintenance of standard cloud computing policies, operating procedures, and overall documentation
• Experience building roadmaps, evaluating technologies
• Manage risks and resolves issues that affect release scope, schedule and quality co-ordinate the Go-Live activities including the execution of the deployment plans and checklists
• Work with release engineers to understand impacts of branches and code merges
• Demonstrated ability to manage relationships and coordinate cross-functional work teams (including Infrastructure, Support, On-Call, Development, Quality Assurance, Subject Matter Experts (SME), architects, and business stakeholders) towards task completion
• Working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS and basic Unix commands

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to _40__ pounds
• Travel by land or air transportation _25__ %

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.