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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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SUMMARY
DIGIT is seeking a Junior Computer User Support Specialist to support ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include...
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SUMMARY
DIGIT is seeking a Journeyman Business Process Analyst to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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SUMMARY
DIGIT is seeking a Virtual Service Desk Technician to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating...
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SUMMARY
DIGIT is seeking a Virtual Service Desk Technician to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating...
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SUMMARY
DIGIT is seeking a Virtual Service Desk Technician to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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SUMMARY
DIGIT is seeking a Virtual Service Desk Technician to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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SUMMARY
DIGIT is seeking a Virtual Service Desk Shift Lead to manage and enhance the IT service desk operations, ensuring timely resolution of technical issues, and maintaining a positive and customer-centric service culture. Your IT service management expertise, leadership, and problem-solving skills will be critical in delivering outstanding support to our clients and scaling our team as we grow. The successful candidate will help lead a team of support professionals, drive...
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SUMMARY
DIGIT is seeking a Virtual service desk lead to plan, direct, or coordinate activities in such fields as electronic data processing, information technology systems, IT systems analysis, and computer data programming. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to...
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SUMMARY
DIGIT is seeking a Network Services Lead to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of network circuits and devices as part of a large technology refresh initiative. The Network Services Lead shall focus on implementation and coordination of wired and wireless network equipment across hundreds of sites across the globe, remotely coordinating the work. Additionally the...
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SUMMARY
DIGIT is looking for a Network Engineer to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of network circuits and devices as part of a large technology refresh initiative. The Network Engineer shall focus on implementation and coordination of IPv6 ensuring a successful transition across GSA's environment. Additionally the Network Engineer will support both wired and...
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As a Senior Program/Project Lead, you will operate at the intersection of mission, technology, and leadership—supporting Army efforts to defend, operate, and sustain the IT environment. Based at Fort Huachuca, this role combines hands‑on technical execution with senior‑level leadership across cybersecurity, operational engineering, enterprise sustainment, and field services.
You will be responsible for ensuring systems remain secure, compliant, and mission‑ready, guiding RMF and ATO sustainment activities, overseeing Tier II/III operations, and advising government...
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Empower AI: As the EUD Desktop Support Technician (Intern), you will exemplify outstanding customer service to all organizational staff members in your role as an intern. Working alongside a team of professionals, you will assist in providing end-user support for software, hardware, and network-related issues. Daily interactions with customers will help ensure productivity and...
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Empower AI: A VIP Support Specialist (Tier II), is responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Database Support Manager (DSM)...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Network Operations Manager (NWM)...
