Job Listings

The PgM shall be responsible for the overall execution and success of this TO and provides overall leadership, management, direction, and guidance for all contractor personnel assigned to the TO.  The PgM is ultimately responsible for the quality and efficiency of the TO, to include both technical issues and business processes.  The PgM has the authority to commit and make decisions for EAI in response to Government issues, concerns, questions, and comments, as well as be proactive in alerting the Government to potential contractual or programmatic issues including situations that may comprise the contractor’s ability to provide services.

Overview:   The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership...

The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and...

  We are seeking a collaborative, entrepreneurial, and results-driven marketing leader to shape and execute Empower AI’s enterprise marketing strategy. This role is critical to how Empower AI positions itself in the Federal market, supports strategic priority pursuits, and builds a scalable, multi-year marketing foundation for sustained growth. This position requires 2-3 days a week in our Reston, Va. office.   The Director of Marketing will own Empower AI’s brand, messaging, digital presence,...

Empower AI: As a Customer Service Representative I (CSR I) for Empower AI, Inc., you will contact and communicate with providers to obtain required medical record documentation in an expeditious manner. This is a casual position. The CSR works in a fast-paced challenging environment using clear, concise descriptions of the requested provider documentation to avoid misunderstanding and the need for repeated follow-up calls.  You will serve...

ESSENTIAL FUNCTIONS BY LEVEL:   - This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, Cisco CCNP Routing and Switching certification or equivalent. Experience in VoIP and have at least 5 years working experience in a Unified Communications environment and as well as Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols. This position will...

ESSENTIAL FUNCTIONS BY LEVEL:   NETWORK ENGINEER III  Monitors network hardware operations to ensure properly set configuration...

    - Dictates design choices to software developers, including but not limited to: platforms, coding and technical levels - Gains a complete understanding of needs and effectively communicates them to the software design team - Works independently designing and developing new software products or major enhancements to existing software -

The Sr. Director, Business Development(DoS/DHS/Fed Civ) will drive growth across the Department of State (DoS) and key civilian agencies, including USCIS and others, by identifying, qualifying, and capturing new business opportunities that align with corporate strategic objectives. The BDE will cultivate strong customer and partner relationships, proactively engage with industry stakeholders, and leverage innovative approaches to position the company for long-term success. This role requires both strategic vision and tactical execution to build a sustainable pipeline, expand our presence within targeted accounts, and achieve measurable growth....

  Provide Quality Control (QC) support on a wide variety of IT systems, to include premises wiring; inside plant (ISP) infrastructure, telecommunications rooms/areas and associated infrastructure; and outside cable plant (OSP) infrastructure. This is for Inside and Outside Plant with...

Empower AI: As a Medical Review Specialist III (Medical Reviewer III) for Empower AI, Inc., you will perform Medicare comprehensive medical record and claims review to make payment determinations for Diagnosis Related Group (DRG) claims. Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing...

Experience in the following: fiber optic network cabling installations, splicing, polishing, cleaving, connecting, fusion splicing, testing, terminations (fusion and mechanical), electromechanical connectorization, assembling, and documenting; conducting fiber optic testing with Corning, Exfo, and Fluke testers, assist with design/engineering of Internet Service Provider (ISP)/ Operating Server Provider (OSP) projects and fiber optic cabling documentation – OSP Insight; operating test equipment for evaluating fiber optic and copper

Experience in the following: fiber optic network cabling installations, splicing, polishing, cleaving, connecting, fusion splicing, testing, terminations (fusion and mechanical), electromechanical connectorization, assembling, and documenting; conducting fiber optic testing with Corning, Exfo, and Fluke testers, assist with design/engineering of Internet Service Provider (ISP)/ Operating Server Provider (OSP) projects and fiber optic cabling documentation – OSP Insight; operating test equipment for evaluating fiber optic and copper

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Responsible for testing, installing, and maintaining C4I operations and maintenance (O&M) systems to include Cisco Digital Network Architecture (NDA), Cisco Call Manager (CCM), and Cisco Unified Communications Manager (CUCM). - Responsble for leading a team of network engineers. - Responsible for providing expert Tier-3 desktop, server and network troubleshooting service, security incident response, and infrastructure advanced technical support. - Responsible for documenting service delivery procedures in a Tier 3 Support Standard Operation Procedure (SOP). - Ensure high availability and...

Key Responsibilities: Work location is Camp Humphreys, Korea. - - Responsible for overall contract performance, formulating and enforcing work standards; assigning schedules; reviewing work discrepancies; supervising contractor personnel; and communicating policies, purposes, and goals of the organization to subordinates. - Manage all phases of the project lifecycle for complex IT programs, from initiation through closeout. - Develop and maintain detailed project plans, risk management plans, work breakdown structures (WBS), and resource allocations. - Coordinate efforts across technical and functional teams, including vendors, to deliver project outcomes on...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - The NETOPS Manager shall oversee the internal enterprise services of Network Administration, System Administration, Unified Capabilities, and Cybersecurity. - Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies. - Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity. - Provide expert-level configuration, troubleshooting, and optimization of the following technologies: - Routers, network switches, network...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Lead the development, implementation, and maintenance of cybersecurity strategies, programs, and policies in accordance with DoD and federal cybersecurity mandates. - Ensure systems are secured in compliance with DoD directives, including DoD 8570.01-M, NIST SP 800-53, and RMF (Risk Management Framework) requirements. - Serve as the senior advisor for Computer Network Defense (CND) and Information Assurance (IA) activities. - Oversee the development and implementation of incident response, vulnerability management, security operations, and compliance monitoring. - Coordinate with system owners,...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Responsible for tracking, logging, categorizing, and maintaining all changes made to network baselines. - Works with Government and contractor staff in the development and enhancement of Change and Configuration Management (CCM) tools. - Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices. - Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data. - Oversee the Change Management process, including change request evaluation,...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Oversees all aspects of customer service center service delivery teams and operations. - Daily interaction with team leads to ensure objectives of the organization and customer service quality are maximized; experience conducting performance reviews of IT services. - Ensures continuous improvement is a focus area. - Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations. - Oversee daily operations of a customer-support Service Desk with a team of 10 or more...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Responsible for providing leadership and technical direction for all IT-related activities. - Responsibilities include designing, implementing, and maintaining secure and reliable IT infrastructure, overseeing system administration, network operations, and cybersecurity measures; ensuring compliance with DoD cybersecurity regulations, managing IT budget and resources, and providing expert guidance on emerging technologies. - Responsible for leading and mentoring IT contracted personnel, resolving complex technical issues, and...