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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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We have an exciting opportunity at the Department of State! The Network Engineer is responsible for the design, implementation and evolution of the network and supporting systems supporting the global network infrastructure for the customer.
Responsibilities:
- You will be required to be informed of new technical developments and trends in the industry.
- You will also make recommendations to management on desirable network solutions and opportunities.
- You will be required to research, evaluate and document new products and tools.
- Your role continually plans for the expansion of networks.
- You will regularly interact...
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We have an exciting opportunity at the Department of State! The Card Printer Maintenance Technician - High Volume (HV) shall provide regularly scheduled onsite preventive maintenance and on-call remedial maintenance for critical agency card printers nationwide, including local test facilities, to ensure uninterrupted passport production.
This position shall perform the following (to include but not limited to) activities:
- Deploy HV Card Printers using based on best practices, implement upgrades to the OS and\or hardware based on existing operations, and future needs, investigate and identify the root causes for open Incidents and make recommendations toward mitigation steps to...
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We have an exciting opportunity at the Department of State! The Performance Management & Customer Experience (CX) Analyst, under general supervision, formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
- You will assist in applying common best CX practices for the industry to the customer using a knowledge base to create...
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We have an exciting opportunity at the Department of State! The Operational Dashboard Developed, under general supervision, formulates and defines systems scope and objectives in MS Power BI projects through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems;...
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The Tier II Hardware Imaging & Deployment Specialist (Mid-level) provides on‑site technical support to end users, ensuring reliable operation of desktops, laptops, mobile devices, peripherals, and local infrastructure. This role focuses on hands‑on troubleshooting, customer service, and maintaining a productive technology environment. The specialist serves as the escalation point for issues that cannot be resolved remotely and works closely with IT teams to support hardware, software, and network systems.
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Empower AI is searching for a fast, efficient and detail oriented Sr. Accounting Associate to join our team! This is a hybrid position requiring two days a week in the Reston, Virginia office.
Responsibilities include:
- BPOL - Virginia Business License - Recurring JE
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In this role, you will architect, implement, and optimise enterprise-scale cloud infrastructure leveraging AWS services and leading DevOps practices. You will work closely with multidisciplinary teams to ensure highly available, resilient, and cost-effective environments underpin our clients’ digital transformation initiatives. This is a unique opportunity for technically adept individuals to contribute directly to expanding cloud and infrastructure capabilities.
Key Responsibilities – AWS Architecture, DevOps Engineering, Security,...
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Director, Business Development — DoS/DHS/Federal Civilian
The Director of Business Development for the Federal Civilian Business Unit will be responsible for driving new business growth across the Department of State, DHS, GSA, HHS, and other priority federal civilian accounts. This is a quota-carrying business development role requiring demonstrated success as the primary account and pursuit business development lead for large-scale federal civilian opportunities.
The ideal candidate will bring established customer relationships, proven account ownership, disciplined pipeline development, and...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 40,000 users across 230 overseas posts, 36 domestic passport agencies, and multiple data centers.
The Engineering Manager shall be responsible for the oversight of engineering initiatives and the 24/7/365 EOC,...
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As a Security Analyst, you will assist the Subject Matter Expert (SME) and Cybersecurity Engineers with Risk Management Framework (RMF) related activities including Security Control Assessments (SCA) and assisting system owners in the transition to RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in Fort Huachuca, Arizona. Must have active Secret clearance.
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Empower AI: Directly support the Business Unit (BU) lead and lead PMs for large, complex projects, and work directly with key customers. Responsible for the overall management of specific operational projects, growth efforts, and advancing AI/automation across the BU. Performs enterprise-wide integration and interfaces with all functional support teams. Plans, organizes, directs, and coordinates aspects of BU wide strategy.
Highlights of Responsibilities:
- Responsible for managing very large and complex programs
- Exercises a high level of independent judgment and initiative in solving highly complex problems
- Coordinates scheduling, pricing, and...
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Empower AI: As a casual 100% remote position with 80% travel- Telecommunications Electronics/Network Technician w/ Secret Clearance AND Sec+ AND CCNA certifications, you will provide services related to the extension and upgrade of Wired Local Area Networks and Wireless Local Area Networks (LAN/WLAN) at Medical Treatment Facilities (MTFs) and associated outlying/remote facilities in both CONUS and OCONUS locations. Support to Defense Health Agency (DHA), MTF LAN/WLAN, Survey and Design Reports, LOM (List of Materials), Installation, Integration and Test, Hardware Inventory Reports, Cutover and Closeout Reports, Visio Interconnect Drawings, As-Built Drawings and...
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PROGRAM MANAGER IV
The Program Manager with Secret clearance will serve as the senior program management lead supporting a reimbursable IT managed services organization that provides infrastructure, platform, and application services to the U.S. Army. This is a fully on-site position supporting operations across the Roanoke and Radford, Virginia area — no remote option is available.
The Program Manager will oversee planning, execution, and delivery of complex IT...
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As the Service Counter Technician - 1st Shift (Mid-Level)
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Empower AI is seeking a Contact Center Knowledge Manager to support a contact center for a federal civilian customer.
Responsibilities:
- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing
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Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.
Responsibilities:
- Manage IT projects within contact center environment
- Implement Salesforce technical solutions
- Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
- Evaluate emerging contact center technologies and present findings to stakeholders
- Facilitate work sessions with business users to understand business processes and requirements
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We are seeking a Sr. DevOps Engineer to join our infrastructure team supporting critical systems at USCIS, where you’ll tackle complex technical challenges and build automated solutions that matter. As a Sr. DevOps Engineer you will mentor fellow engineers, architect scalable infrastructure solutions, and work alongside a collaborative DevOps team supporting 14 development teams. This is an opportunity for a self-motivated engineer who thrives in fast-paced environments and wants to make a meaningful impact on systems that serve thousands of federal workers.
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SUMMARY
DIGIT is seeking an IT Warehouse Journeyman Warehouse Operations Support technician to support the Government-provided warehouse operations and refresh of computer hardware. This role will be integral to the management of the...
