Job Listings

Empower AI: As the Procurement Desktop Defense (PD2) Application SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical expertise with the Procurement Desktop Defense (PD2) application. - Manage PD2 software vSR16 for several JSP server and client systems. - Provide expertise in Sybase ASE 15.0.3 or higher, Windows environment on Server 2012, and Windows 7 and/or 10 operating systems, applications/systems in clustered environments, securing Operating Systems to comply with DISA STIGs, and configuring and maintaining desktop firewalls.

Empower AI: As the Lead Hampton Roads Site VDI SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in National Capital Region. - Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in Hampton Roads (Norfolk/Suffolk). - Maintain desktop image repositories and perform recomposes. - Provide all necessary network connectivity, CSR space, physical and network security services, DNS, backup and restoral services, and physical/virtual machine management services for the virtual desktop solution. - Maintain server equipment operation and connectivity, backup and restoration, and physical and virtual machine technical support services (in coordination with JSP divisions and branches including Cyber Security, Engineering, and Enterprise Services. - Perform management and maintenance of VMWare software (i.e., vCenter, View, etc.). - Maintain management and maintenance of Nutanix servers, or Support Products List (SPL) approved hardware, cluster and network devices (in conjunction with the storage or networks team). - Maintain management and maintenance of DaaS servers to include patching and monitoring. - Provide database support and maintenance, server floor hardware maintenance, DaaS support and maintenance (VDI) and creation of configuration documentation and SOPs. - Provide support for other task areas as required.

Empower AI: As the Lead VDI SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in National Capital Region. - Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in Hampton Roads (Norfolk/Suffolk). - Maintain desktop image repositories and perform recomposes. - Provide all necessary network connectivity, CSR space, physical and network security services, DNS, backup and restoral services, and physical/virtual machine management services for the virtual desktop solution. - Maintain server equipment operation and connectivity, backup and restoration, and physical and virtual machine technical support services (in coordination with JSP divisions and branches including Cyber Security, Engineering, and Enterprise Services. - Perform management and maintenance of VMWare software (i.e., vCenter, View, etc.). - Maintain management and maintenance of Nutanix servers, or Support Products List (SPL) approved hardware, cluster and network devices (in conjunction with the storage or networks team). - Maintain management and maintenance of DaaS servers to include patching and monitoring. - Provide database support and maintenance, server floor hardware maintenance, DaaS support and maintenance (VDI) and creation of configuration documentation and SOPs.

Empower AI: As the Operations Support System (OSS) Lead, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical ability in supporting the OSS task within the JSP infrastructure. - Provide technical expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications. - Provide the structure of the OSS OOB Management Network architecture, governance and oversight of the enterprise tools by first capturing and gathering the tools hosted within JSP for each of the different branches within the different centers. The analysis and rationalization will eliminate the redundant tools across JSP and provide a more proficient and better utilization of the enterprise tools. The OSS team will analyze and re-design the OSS OOB management network; assist with the build out of OSS framework, help establish policies and procedures for tools and rationalization of tools. - Implement the created framework and revise current processes that measure, control, and manage JSP systems and services in a multi-tenant environment through an integrated array of best-fit COTS solutions. - Provide a solution compatible and capable of integrating with DISA’s JRSS, JMN, and JMS initiatives. - Provide input to (an average of 3 – 5 monthly) and review implementation plans; detailed designs; systems architecture; decision matrices; transition/migration agreements; capacity studies; and schedules. - Capture, gather, and analyze enterprise tool requirements. - Analyze and Re-Design and OSS Out of Band (OOB) management network with the use of the OSS framework and roadmap to capture, gather, and analyze enterprise tool requirements. - Build and Sustain the OSS Framework. Working from network designs and other provided documentation from previous contract, complete the buildout of the OSS Framework and establish policies and procedures to sustain the OSS environment. - Provide System Integration / Migration / Decommission. - Provide O&M Support for the OSS network to include the following services/tasks: - Provide a documented process for the OOB network to support RMF requirement and the tools to be hosted on the OOB network. - Provide ISSO support for enterprise tools like SITSCAPE, Remedy v9, as well as ensuring the accreditation requirements of all OSS tools are met. - Utilize the approved OOB management network design. - Provide continued visualization and collaboration support with the integration of enterprise tools and their data sources based on the system enhancement created in the previous phase the contractor will insert a functional system to demonstrate the capabilities of the solution. - Provide capacity management oversight solution to maintain performance of dashboard usage and growth. - Provide continued O&M support for the JSP tools with the need to ensure that all documents are maintained and updated as necessary, patching and compliance is managed and monitored if patching is accomplished by separate JSP functional area/team, that the RMF requirement is met, and the server is patched weekly and the compliant with the STIG requirements. - Implement and facilitate the Enterprise Service Bus after government provides decision on which tool to implement. - The contractor will provide Operations & Maintenance (O&M) for OSS enterprise tools and the facilitate the support of the single OOB management network to include the following services/tasks.

Empower AI: As the Lead COOP SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide Tier 3 IT contingency operations support at the continuity facilities designated by the JSP Continuity Coordinator in support of up to 4 exercises yearly. - Maintain fully redundant operational systems at the continuity facilities designated by the JSP Continuity Coordinator so that all are continuously operationally ready. Maintain full readiness at the continuity facilities to maintain active processing for clustered systems and pooled load-balanced active systems. Take over the entire functional operational load during testing and for extended periods of time during national emergency, without requiring any special preparations or system building prior to the transfer of operations from the Pentagon to the continuity facilities using established contingency failover systems, processes, and procedures. - Develop and maintain JSP COOP plans, JSP Continuity training program, and JSP Continuity ERS rosters. - Coordinate and schedule JSP enterprise DRP exercises. - Provide system administration staff to provide touch labor and act as first responders during contingency operations and other hazardous conditions that impact continuous operations. - Transport Controlled Cryptographic items and COMSEC material between the Pentagon and the continuity facilities to include the transportation, protection, and operational support of Mobile/travel IT Operations such as the Executive Communications Kit (ECK), Secure Flyaway kits (SFKs) and deployable communications packages. - Coordinate, perform, and document failover test of designated JSP–supported systems from continuity facilities on quarterly basis and during COOP exercises and events. - Provide Tier 3 server and system contingency operations support from continuity facilities for all JSP mission essential enterprise servers and network infrastructure systems supporting all JSP customers and COG entities. - Establish a process and maintain the PKI systems for the management of DoD PKI to include being designated as Trusted Agents for the management of DoD PKI tokens, CAC, and alternate tokens at all continuity facilities (up to 25 sites). - Maintain visitation authorization requests (VAR) and access control for JSP staff requiring access or visitation to the controlled area within the continuity facilities. - Monitor readiness of resources at the continuity facilities and provide readiness status to the JSP Continuity Coordinator, OSD Policy Defense Continuity and Mission Assurance (DC&MA) Program Office, Joint Staff J3 COOP Support Cell, and DoD Headquarters/JSP onboarded customers. - Monitor and provide IT/communications status to the OSD Policy DC&MA Program Office, Joint Staff J3, and DoD Headquarters/JSP onboarded customers. - Provide weekly COOP readiness reports to the OSD Policy DC&MA Program Office, Joint Staff J3, and DoD Headquarters/JSP onboarded customers via the DoD Continuity Operations Portal. - Identify and facilitate implementation of IT/communications capabilities required to support OSD, Joint Staff, and other JSP customers. - Identify site shortcomings and deficiencies including: physical security, Local Area Network, network backbone infrastructure, Wide Area Network, information system contingency plans (ISCP), workstations, peripherals, telephony (both secure and non-secure), bandwidth, quality of service, and IA. Provide the Government with recommendations to mitigate continuity facility shortcomings and deficiencies. - Coordinate continuity facility IT contingency operations support requirements with the DC&MA Program Office. - Coordinate with on-site facility management and IT/communications personnel to support the ERS deployment to off-site locations during COOP events and national emergencies. - Provide ERS personnel continuity facility and COOP equipment orientations at continuity facilities without Tier 1 and Tier 2 support. - Provide technical evaluations or assessments for ISCP, COOP Plan Annex K, and Continuity Architecture Interoperability in the implementation of COOP, COB, and COG objectives with respect to interfacing with JSP networks, DoDIN, and other external IT/communications providers. - Provide impact assessment on COOP and COB operations and evaluate how they are impacted by national security policies. - Develop and maintain COOP and COB content on the JSP DoD COOP Portal. Maintain the design, structure, and content on the DoD COOP Portal for use by the DoD HQ components. - Manage and maintain oversight over continuity facility prepositioned hardware and operating systems, ensuring readiness of the systems and current level of patching/updates. - Provide Mobile/Travel IT Operations support including the ECK, SFKs, and deployable communications packages (such as Voyager 8) for leaders on travel and at remote continuity facilities in support of DoD HQ level COOP, COB, and COG real life events and exercises - Develop and moderate mid/senior level COOP and COG tabletop exercises - Develop, coordinate, and maintain COOP, COB, COG supplemental plans for JSP, including designated successor and the Pandemic Influenza plan. - Support National Special Security Events (NSSE) and emergency management events at continuity facilities focused on providing contingency Tier 3 support services and Tier 2 support to users during these events, which are up to four times a year and supported by the White House. - Develop and promulgate procedures and planning templates for use across the enterprise to ensure an effective standardized ISCP is implemented enterprise wide in compliance with the applicable authorities and guidance with RMF. - Assist the Government COOP Coordinator in preparing and maintaining information system contingency plans for all services provided under this order, participate in contingency planning and COOP exercise meetings, and support COOP exercises. - Attend Pentagon facility and building management plan reviews for mission critical/emergency site projects and exercises to ensure minimal to no impact to the JSP’s critical organizational systems. - Report exercise/project outcomes to JSP Government COOP coordinator and/or JSP management for any necessary corrective actions and address operational and/or COOP risks and shortfalls. - Develop, coordinate, and maintain the JSP DRP for all JSP consolidated computer facilities and mission essential systems, in compliance with established DISA, DoD, and NIST guidelines. The DRP shall include all JSP, DoD HQ, and other JSP customers. - Provide technical evaluations and assessments of ISCP, COOP Plan Annex Ks, and Continuity Architecture Interoperability in the implementation of COOP, COB, and COG objectives with respect to interfacing with other JSP Centers, Divisions, and Branches, JSP networks, DoDIN, other external IT/communications providers, and JSP on-boarded and supported customers. - Report the Contingency Planning Controls under DoD Instruction 8510.01 Risk Management Framework (RMF) for DoD IT for all essential and critical IT systems maintained by JSP and represented in the JSP DRP. - Maintain oversight of structure and content of the DoD COOP and COG Portal on the DISA Defense Enterprise Portal Service SharePoint system to include readiness status reporting of the readiness status of DoD HQ continuity facilities. - Develop, coordinate, and maintain organization Business Impact Analysis (BIA) to include conducting, coordinating, and providing administrative support with JSP customers BIA risk assessment during onboarding and new system development. - Provide Continuity Operations Manager presence on the JNOSC watch floor. - Guide and implement a JSP DRP validation cycle and update program annually with the JSP Continuity Coordinator to ensure components maintain identification of essential systems in the DRP and in compliance with DoD DR and COOP guidance. - Ensure development and implementation of annual JSP DRP Exercise and program activities and completion of supporting documentation. - Coordinate and communicate JSP DRP exercises with JSP customers and mission partners. - Assist in the planning and coordination of JSPs participation in National Level Exercise, DoD/OSD, CJCS, DISA COOP, and COG exercises. - Facilitate and provide administrative support and meeting minutes for monthly COOP meetings and quarterly COOP forums.

Empower AI: As the Lead Infrastructure Initiatives SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide support, recommendations, and collaborate with JSP Solutions/Engineering on technical planning for future initiatives. - Develop recommendations for new/emerging engineering solutions ensuring they conform to JSP IT environments. - Manage, perform, and complete Government approved JSP initiatives, which are internal Platform Services back office projects. Typically, there are 15-20 ongoing initiatives per month but no more than 30. - Prepare Sponsor Forms for Government approval prior to beginning work on the initiative. - Complete all initiatives IAW the initiative plan (schedule, and performance). - Update initiatives weekly or as agreed upon by the Government to reflect the initiative status. - Provide for each initiative the lead, requirement, scope, resources required, and schedule, as agreed upon by the Government. Additional documentation may be required based on the nature of the initiative. - Develop O&M packages or update transition packages with JSP Government approved templates, schedules, and sponsor forms. - Report status of initiatives in the Weekly Activity Report and at the monthly IPR. - Document each initiative in the enterprise ITSM ticket systems. Sub-tasks of the project will be created in Remedy to document and monitor the level of effort, time, and resources involved. Reporting will be provided through SharePoint.

Empower AI: As the Lead Storage/Backup SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide management of overall Storage and Backup operations in direct coordination with the Operations Manager and Government Leadership. - Provide enterprise storage services for JSP and customer supported applications. Maintain a data availability of 99.95% for enterprise applications and replicated data. Maintain a data availability of 98.8% for non-replicated data. Provide operations, maintenance, implementation, management services, and failover integration and support. - provide on-going maintenance services that are comprehensive and integrated across functional technical areas of the JNOSC, which includes data storage, data storage transport failover software, servers and blade servers, hyper-converged platforms, backup and recovery, and effectively utilizing vendor maintenance contracts. - Support a complex and multi-environment storage solution (on-premises, alternate site, hybrid-cloud environment) and shall provide migration support for the relocation of on-premises storage to a future state environment as required. - Provide life cycle management and support of the JSP-managed storage environment, inclusive of O&M, decommission, software upgrades, migrations to new storage hardware platforms and cloud hosting environments, storage rationalization, and disaster recovery. - Develop a plan to execute major software version upgrades of the tools and software maintained by the vendor and obtain government approval of the plan within 3 months of the version release. Execute major software version upgrades to tools and applications maintained by the vendor within 9 months of Government approval. - Develop a plan to execute major server operating system upgrades/migrations for all server operating systems maintained by the vendor and obtain government approval of the plan within 3 months of version release. - Provide technical support for future state transition and management of the JSP's compute and storage environments. This includes supporting coherent migration of apps, data, software, and databases from the JSP's on premise infrastructure to target state infrastructure at a rate of no less than 5% of the total transition requirement per month. - Ensure an optimized storage environment, inclusive of the following support activities: maintain visibility into storage resources and usage, deliver efficient storage administration, storage virtualization, tiered storage architecture, configuration, storage management software integration, and policy-based storage management. - Provide an effective maintenance program to achieve improved availability of customer COOP and COB services and a timelier JSP OPS infrastructure response to capacity reallocation and expansion. Within the first 90 calendar days of the order, the contractor shall provide recommendations with respect to changes that will result in improved availability and more timely responses. - Provide failover integration and support. Support traditional server clustering solutions (i.e. EMC AutoStart and Veritas Cluster Server, Microsoft Cluster Server) on tenant provided compute platforms (i.e. tenant operated hypervisor, and computer hardware). - Provide backup and recovery services. Provide enterprise data backup and recovery services for JSP and customer supported applications. The backup environment is currently hosted on IBM Spectrum Protect (SP) Application with the limited utilization of Tivoli and Commvault.

Empower AI: As the Lead Problem Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Manage the lifecycle of all problems (average 25-30 monthly), ie., unknown cause of one or more incidents, and shall continuously analyze trend data of systems, capabilities, costs, flexibility, performance, and reliability of existing infrastructure and identify operational gaps. The expected outcomes of the gap analyses are recommended solutions that will improve capabilities and performance for IT services and minimize disruptions to end users. - Support the primary objectives of problem management, which are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, to assist in identifying weaknesses in processes, to propose applicable resolutions, and to minimize the impact of incidents that cannot be prevented by identifying weaknesses or errors in the infrastructure, workstations, VDI, remote platforms, and any other remote device. - Provide for Problem Categorization and Prioritization. - Provide Problem Diagnosis and Resolution. - Ensure that the details of the problem are recorded for a full historic record. - Develop and maintain a Knowledge base of all problem management incidents in a Known Error Record Database.

Empower AI: As the Senior IA Data Analyst/Network System Administrator SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Serve as a knowledge expert of all security related aspects of the JSP computing environment. - Provide expertise in implementing and maintaining security postures within complex network architectures. - Provide expertise with Mongo DB or Cassandra and leverage R, Python, and SQL to generate and deploy modeling solutions. - Work with large structured, semi-structured or unstructured datasets and transforming and combining those data sets for exploration and modeling. - Implement and utilize predictive analysis and histogram trending in a production setting. - Build and manage dashboards utilized for delivering technical reports and formal papers on test findings.

Empower AI: As the Lead Information Technology SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical expertise in the architecture, deployment, and sustainment of a large complex physical and virtual server architecture and various enterprise applications supported on the server infrastructure. - Provide expertise with a variety of server and enterprise application architectures within the JSP environment.

Empower AI: As the Lead Mainframe Services SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide Mainframe service management for a highly virtualized, secure infrastructure for business applications, ensuring high availability, maximum reliability, disaster recovery (DR), and performance and capacity optimization. - Provide support for a broad scope of operating systems for Sensitive But Unclassified (SBU) level applications for mainframe-hosted applications. - Provide technical expertise in the architecture, deployment, and sustainment of the mainframe architecture and various applications supported on the infrastructure. - Provide programming support to JSP and their customers, working in conjunction with Government Mainframe staff. - Support the JSP mainframe environments that currently exist on the Unclassified networks at the source and at the DR site. - Provide Mainframe access management support.

Empower AI: As the Lead Applications Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Serve as the knowledge expert to the JSP virtualization and content management environments supporting OM, NGC and Message Routing and Directory services. - Provide expertise in the architecture, deployment, and sustainment of EMC VMware ESX virtual hosts, Virtual Machines, Storage Area Network volume management, and Microsoft SharePoint sites. - Provide daily operation, monitoring, and administration of all distributed software applications and peripheral devices (e.g. printers, scanners), firmware, middleware, and operating systems that are used in the operation of JSP systems. - Perform system operation and administration of large-scale active-active geographical clusters using a Government-purchased clustering tool, such as Dell EMC AutoStart or Symantec Veritas Clustering Server and clustered applications for Microsoft Structured Query Language (SQL), Autonomy/Verity K2/IDOL and Telos AMHS platform. - Perform operations and system administration tasks as defined below for the large and small scale ECGS systems (references the complete ECGS system and a tailored version called Mini ECGS) operated at primary and alternate site locations. - Support the Message Conversion System (MCS) and Central Directory Component (CDC) that used in support of the processing of ACP126 messages to perform PLA lookup and Routing Indicator assignment, and conversion to Allied Communications Publications (ACP)128 messages for subsequent delivery to the National Gateway ECGS. - Support the operation of all unclassified and classified contact directories and associated directory synchronization application software used in support of the Pentagon Area Enterprise Directory (PAED) system at the Pentagon and the alternate site. - Support the operation of all unclassified and classified enterprise mail gateways and bridgehead systems at both the Pentagon and the alternate sites. - Provide support for the integration of the Office of the Director, National Intelligence to include ITS OPS hosting, engineering, system administration, and operation of a classified ITS node which will provide DoD and Intelligence Community (IC) bi-directional organizational messaging and directory support. - Operate and maintain the JSP ITSM applications (JSP and HQDA v8.1 and JSP v9.x, and any future upgrades of Remedy) and the Arlington National Cemetery (ANC) Remedy application.

Empower AI: As the Lead Information Assurance SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Serve as the knowledge expert of all security related aspects of the JSP computing environment. - Provide expertise implementing and maintaining security postures within complex network architectures. - Provide expertise in Defense in Depth concepts supporting DoD infrastructures, C&A, physical and personnel security concepts. - Provide the appropriate level of confidentiality, integrity, availability, authentication, and non-repudiation IAW DoD 8500.01, DoD 8500.2, Chairman of the Joint Chiefs of Staff Manual (CJCSM) 6510.01, NIST 800-37 Risk Management Framework, NIST 800-137 Information Security Continuous Monitoring, as well as local security policies created and enforced by JSP’s Cyber Security Center. - Work in support of other JSP customer organizations to integrate and automate IA solutions. - Establish a robust security posture for JSP IT environments by independently identifying vulnerabilities, remediating found vulnerabilities, and improving processes to maintain a robust security posture as it pertains to the Information System (IS) vulnerability management. - Ensure that all managed assets are compliant and communicating with all required security tools, such as HBSS, ACAS, Splunk, Tanium and SCCM. - Provide System/Windows updates. Support all versions of the JSP standard image security updates and policies to include technology enhancements, upgrades, and/or replacements and address security vulnerabilities as prescribed by DoD orders which include U.S.Cyber Command (USCYBERCOM), JFHQ DODIN and DISA. - Provide computer security response support. Provide immediate response in the investigation of computer security incidents deemed to originate from the Platform Services in line with CJCSM 6510.01. - Ensure all assets supported by JSP are fully compliant with JFHQ-DODIN OPORDS, TASKORDs (10-12 a month), IAVM notifications and STIG requirements per published compliance dates. - Provide compliance support. Ensure all assets supported by JSP are fully compliant with JFHQ-DODIN OPORDS, TASKORDs (10-12 a month), IAVM notifications and STIG requirements per published compliance dates. - Provide compliance with IA, Hardware, Software, Procedural, Physical, and Personnel Security Inspections Support. Assist the Government Security/IA Manager(s) in the development, implementation, and execution of a facility-wide, fully compliant security program for all aspects of Physical Security, Personnel Security, IA Security, Communications Security, and Government-required compliance monitoring, reporting, and tracking. - Provide RMF program and processes that enables system owners to ensure systems are compliant and operating under appropriate security and assurance controls for the full system lifecycle. - Support the Connection Approval Program (CAP), A&A Support and Tenant Security Plan (TSP). Support all activities needed to obtain A&A on all the tenant networks, equipment, and systems at all classification levels with the JSP IT platform services and hosted levels.

Empower AI: As the Lead Enhanced Communication Gateway Systems (ECGS) SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical expertise in the architecture, deployment, and sustainment of large scale, clustered Northrop Grumman Enhanced Communication Gateway Systems. - Perform operations and system administration tasks for the large and small scale ECGS systems (references the complete ECGS system and a tailored version called Mini ECGS) operated at primary and alternate site locations. - Administer the ECGS/Mailroom Profile libraries and Message Center folders to include creation and maintenance of custom profiles to support advanced message filtering requirements on both large and small ECGSs. - Monitor both the National Gateway Large ECGS and all small ECGSs supporting OM and email interfaces to ensure that messages are being processed. - Identify, analyze, and resolve problems of all configured ECGS serial circuit communication ports, message routing database tables, Plain Language Address (PLA) databases tables, application specific configuration database tables, and all Mailroom Profiler selection, restriction, and dissemination profiles. - Monitor local and remote distributed applications, host Windows Operating Systems, network connections, and Protogate serial-network communication [i.e. Automatic Digital Network (AUTODIN) Mode-I, Mode-II protocols] subcomponents including the use of protocol analyzers and oscilloscopes to ensure the continued successful processing of messages between each ECGS and all connected remote stations. - Continuously staff the National Gateway service operator positions (Service Desk and Mailroom) to correct intercepted messages, send or respond to operational service wires, and manually associate sectional messages. - Support provisioning and testing of new point-to-point and dial-in STE connections to the ECGS systems. - Provide support to the DISA functional teams for accreditation testing of ECGS hardware and/or application updates. - Perform cryptographic Key Management Center updates to STE secure modem Crypto Ignition Keys. - Provide, within the monthly IPR and in support of monthly metric collection, reports detailing message volume by port. - Monitor all service queues, manually processing all intercepted messages and coordinate with connected sites. For reporting purposes, provide a report on the number of intercepted messages manually processed daily.

Empower AI: As the Lead Server Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities:   Provide technical expertise in the architecture, deployment, and sustainment of geographically dispersed, load-balanced, clustered physical and virtual server architecture and various applications supported on the server infrastructure. Provide continuous 24x7x365 systems server administration to JSP Core Services (DNS, Domain Services, Virtual Hosting Environment, SCCM) and support/management to all JSP IT environments within the Pentagon and alternate site locations. This includes server chassis; stand-alone server rack space; low-end, mid-range, high-end, and PC based servers (both physical and virtual servers, blade and rack mounted). Support server rooms and infrastructures at JSP alternate site locations in support of COOP requirements. Support the operation, maintenance, troubleshooting, building, testing, installation, removal, and reinstallation of all Unclassified, Secret, Top Secret/Collateral and JWICS servers in accordance with (IAW) established SOPs and templates. Coordinate with JSP Customer Support (CS) on server management activities that require communication with JSP CS and their support contractor. Ensure changes are interoperable and do not impact system performance or availability and are secure. Provide migration support for the re-location of on-premises server infrastructure to a future state environment as required and provide life cycle management and support of the JSP-managed server environment, inclusive of O&M, decommission, software and operating system upgrades, platform migrations to new server hardware platforms and cloud hosting environments, server rationalization, and disaster recovery. Develop plans to execute major software version upgrades of the tools and software maintained by the contractor and obtain government approval of the plan within 3 months of the version release. Execute major software version upgrades to tools and applications maintained by the vendor within 9 months of government approval. Develop plans to execute major server operating system upgrades/migrations for all server operating systems maintained by the contractor and obtain government approval of the plan within 3 months of version release. Execute major server operating system upgrades/migrations for all server operating systems maintained by the vendor within 21 months of government approval. Provide technical support for future state transition and management of the JSP's server environments. This includes supporting coherent migration of apps, data, software, and databases from the JSP's on premise infrastructure to target state infrastructure at a rate of no less than 5% of the total transition requirement per month. Ensure an optimized server environment, inclusive of the following support activities: server environment rationalization, utilization and capacity management, maximization of existing hyper-converged server environment, increased migration to virtualized environment, and OSS software management integration. Provide hardware installation, maintenance, configuration, and patch management to the distributed systems servers within the environment. Monitor for operational stability of systems, identify, analyze, and resolve problems of all configured servers and system sub-components, application services, messages flows, and communications ports and connected distant end stations on all JSP assets. Provide cyber security technical support services and ensure that all system applications are/remain fully operationally compliant with approved DoD, STIG standards and Information Assurance Vulnerability Alert (IAVA) requirements and mandated due dates. Prepare plan of action and milestones (POA&Ms) for all outstanding issues with compliance. Ensure DoD and National Security System (NSS) PKI server certificates are issued for web servers, domain controllers, Domain Name System (DNS) servers, and Virtual Private Network (VPNs). The contractor shall work with appropriate POCs to make sure server certificates are kept up-to-date on all JSP IT server assets under their control. Load server operating systems, application services, and system network configurations and apply server profiles for both physical and virtualized environments. Also update firmware, complying with mandated security configurations, documenting baselines, and developing SOPs Provide a comprehensive training program to the JSP CS Service-Desk staff to: aid in first-call resolution of workstation update issues and integrate server management functions included in various Enterprise Tools such as System Center Configuration Manager (SCCM)/Systems Management Server (SMS) and System Center Operations Manager (SCOM) within the JSP overall monitoring initiative.

Empower AI: As the Lead ITSM Application SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical expertise in the architecture, deployment, and sustainment of geographically dispersed, load balance, active-active clustered site failover architecture, single sign-on, and CAC implementation of the JSP ITSM application. - Operate and maintain the JSP ITSM applications and the Arlington National Cemetery (ANC) Remedy application. - Aid in infrastructure and software version upgrades with both BMC Remedy and Right Star applications as required by the vendor to keep the applications up to date and/or improve characteristics. - Utilize Advanced Reporting Analytics to build and execute canned and custom reports for all JSP directorates and all supported customers, which is approximately 100 requests for ad hoc ITSM reports per week. - Provide, within the monthly IPR and in support of monthly metric collection, reports detailing incidents, work orders, and requests associated with the ticketing and tracking system production application. - Provide production System Administration and written verification that all upgrades or patches have been tested on development, staging, and/or test systems by JSP Solutions Engineering prior to installation on the operational JSP production application platform, and provide support to all required certification functionality or security test requirements in areas like Risk Management Framework (RMF) or patching requirements for compliance and security mandates. - Provision user accounts (on average 200 - 300 per month) within 48 hours with a minimum monthly performance standard of 80% closure rate. - Provision new queues (on average 50 – 100 per month) within 24 hours of approval from Enterprise Remedy Approval Committee (ERAC) governance group with a minimum monthly performance standard of 80% closure rate. - Participate in the JSP Enterprise Remedy Tool Change (ERTC) committee meetings. - Provide ERAC with requests and approval to change the Remedy application. - Monitor the application for performance, capacity, and user experience. Escalate to responsible functional groups with remedy ticket for support outside the Remedy team functional area. - Provide development capabilities to manage process requirements and new functionality like Application Program Interfaces (APIs) to additional JSP tools. - Assist customers in maintaining security compliance and performing duties required during RMF accreditation process. - Create, update, modify, and maintain application and configuration documentation required for A&A, ATO and Interim ATO. - Provide system performance metrics to measure the availability, performance and security of all business systems and applications. - Perform problem management to identify potential issues and/or identify efficiencies to be gained within applications. - Support and maintain mission essential applications designated as business systems for COOP. - Provide Remedy version upgrades when newer versions of BMC software are available and approved by DoD. - Provide knowledgeable Remedy SMEs on all current and future versions of Remedy (BMC software). - Support three classifications (JWICS, SIPR, NIPR) of configuration management database (CMDB). - Provide JSP knowledge on new modules of BMC software and make recommendations on upgrades, services, and policies of BMC software.

Empower AI: As the Operations Manager, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Perform duties associated with entire scope of the contract. - Manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades. - Manage the overall Operations of the contract in direct coordination with the On-Site Program Manager and Government Leadership. - Manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades. - Manager multiple and complex IT projects. - Develop, coordinate, and implement DoD specific IT policies, processes and procedures. - Manage, develop, monitor, and report on client Service Level Agreements.

Empower AI: As the Lead AMHS SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.   Highlights of Responsibilities: - Provide technical expertise in the architecture, deployment, and sustainment of multiple large, geographically dispersed, and clustered Enterprise OM Telos AMHS platforms. - Perform system operation and administration of large-scale active-active geographical clusters using a Government-purchased clustering tool, such as Dell EMC AutoStart or Symantec Veritas Clustering Server and clustered applications for Microsoft Structured Query Language (SQL), Autonomy/Verity K2/IDOL and Telos AMHS platform. - Provide, within the monthly IPR and in support of monthly metric collection, reports detailing total messages by organization and user for each AMHS. - Respond to interruptions in message processing and AMHS outages to meet the continuous operation performance requirement. - Manage and provide creation and maintenance of all profile query/agents to include Discretionary Access Control and Limited Distribution Control for filtering and dissemination of message traffic to customers’ preferred delivery points including bulletin boards and Simple Mail Transfer Protocol (SMTP) addresses forwards/relays.

Empower AI: As a Service Desk Support Technician I, you will provide Tier 1 support for escalated hardware, network and/or software issues by end-users for the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) in the National Capital Region (NCR). You will support user and incident requests utilizing existing procedures to monitor, track and resolve work orders in a timely manner. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.    Highlights of Responsibilities:  - Answering helpdesk calls, and responding to voicemails in a timely manner - Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements - Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required - Maintaining ownership of service tickets throughout the life span of the support request - Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems - Updating and maintaining service work notes - Establishing a high level of personal credibility and building strong relationships - Consulting with immediate supervisor or higher-level IT specialists on possible solutions - Coordinating with technicians to provide status updates to outstanding tickets - Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets - Providing updates, status, and completion information to management - Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer. - Participating in workshops, seminars, or other events as required. - Other duties as assigned by the Government, contract or supervisors in coordination with the SLA’s.

  As a Software Developer, you will create and manage technical solutions in response to government and private solicitations, proposals, invitations to bid, or requests for information. You will work on technical projects and support operational technical support requests. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.    - Serve as Software Developer for one of the Empower AI project’s implementation teams. Serve as a Technical am member for one of the Empower AI's project implementation team and address technical requirements through the development and modernization life cycle.    - Provide support to Empower AI’s Solutions Architect and Developer leads in researching and presenting technical options and their pros/cons in Enterprise Architecture Meetings for implementing functional requirements within the context of the client’s technical infrastructure.   - Support technical deliverables all the way from design, architecture, development, infrastructure setup, testing, and production deployment.   - Implement development standards for the assigned development team and process refinements and roles definitions to streamline the development team’s deliverables.   - Provide support to Empower AI’s Solutions Architect in technical proposal development across the capture lifecycle from solution development, reviews, lessons learned, etc.   - Maintain an understanding of offerings across the technical marketplace with specific emphasis on innovative development tools, techniques, and automation solutions/ development tools, techniques, and vendor capabilities/relationships.   - Maintain working knowledge of best practices in service delivery and capability enhancements associated with data analytics, DevSecOps and agile development, and system integration.   - Develop technical diagrams and presentation materials  to support the Project’s Architectural deliverables.   - Participate in technical strategy and brainstorming sessions.   - Participate and deliver presentations of technical approaches on implementation strategies along with Empower AI’s Solutions Architect in formal Architectural review board meetings.    - Provides design, coding, testing, and validating programs that solve engineering-related problems   - Develops simple to complex optimized data queries for existing or proposed databases or data repositories   - Reviews and tests software components for adherence to the design requirements and documents test results   - Write quality code with a goal of 0 defects and 100% code coverage.   - Execute automated testing on both front-end and back-end systems   - Utilizes software development and software design methodologies appropriate to the development environment   - Works closely with other engineers, systems analysts, and system end-users for the development of appropriate system architectures and implementation of system designs   - Analyzes user requirements to derive software design and performance requirements   - Designs and codes new software or modifies existing software to add new features; debugs existing software and corrects defects   - Integrates existing software into new or modifies systems or operating environments   - Develops simple data queries for existing or proposed databases or data repositories   - Makes recommendations for improving documentation and software development process standards   - Develops the architecture, detailed system design, coding, integration, testing, and configuration management schemes for software systems   - Perform a variety of complicated tasks with a wide degree of creativity and judgment to plan and accomplish goals.   - Contribute to an atmosphere of cross-functional teamwork within the organization's Agile project lifecycle  - Responsible for the design, coding, testing and validation of programs that solve engineering-related problems. - Reviews and tests software components for adherence to the design requirements and documents test results - Utilizes software development and software design methodologies appropriate to the development environment - Analyzes user requirements to derive software design and performance requirements - Designs and codes new software or modifies existing software to add new features; debugs existing software and corrects defects - Integrates existing software into new or modifies systems or operating environments - Develops simple data queries for existing or proposed databases or data repositories - Works closely with end-users and/or internal project teams to develop detailed technical requirements and specifications for the development of the software element for complex systems - Directs the development of the architecture, detailed system design, coding, integration, testing and configuration management schemes for software systems - Development with Typescript/JavaScript-based UI frameworks like Angular/React.    - Development in Java 8+ environment involving Full Stack development.   - Development in developing Java-based REST APIs involving backend frameworks like Spring boot, Hibernate, and JPA.   - Develop JUnit (Java) and serenity/cucumber/cypress (for UI) test cases.   - GIS development experience will be a plus   - AWS and Linux Experience will be a plus    - Support CI/CD tools like Bamboo/Jenkins will be a plus