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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
**If you are a current Empower AI Employee, please visit the internal Employee Career Center on myEmpowerAI to search, apply and refer friends to jobs!
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We have an exciting opportunity at the Department of State! The Enterprise Operations Center Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer. This position supports all Tier II incidents. Responsibilties:
- You will provide data entry, documentation, tracking, and management of all reported problems, requests, and status inquiries.
- You will ensure that all incidents and problems are accurately logged into the Ticket Management System and managed in accordance with customer requirements.
- You will use enterprise monitoring capabilities to monitor infrastructure availability system health, and capacity across all customer...
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We have an exciting opportunity at the Department of State! The Firewall/Security Engineer is responsible for the design, implementation and evolution of the network and security systems supporting the global network infrastructure for the customer.
Responsbilites:
- You will be required to be informed of new technical developments and security trends in the industry.
- You will also make recommendations to management on desirable network security configurations and solutions and opportunities.
- You will be required to research, evaluate and document new products, configurations and tools. Your role continually plans for the...
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We have an exciting opportunity at the Department of State! The Network Operations Engineer is responsible for the implementation and evolution of the network and supporting systems supporting the global network infrastructure for the customer.
Responsibilties:
- You will participate in high-level enterprise architecture analysis, evaluation, design, integration, documentation, and development across the global network (LAN, WAN, CAN, VLAN).
- You must apply high-level business and technical principles and methods to very difficult technical problems to arrive at creative engineering solutions.
- You will make recommendations to...
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We have an exciting opportunity at the Department of State! The Network Engineer is responsible for the design, implementation and evolution of the network and supporting systems supporting the global network infrastructure for the customer.
Responsibilities:
- You will be required to be informed of new technical developments and trends in the industry.
- You will also make recommendations to management on desirable network solutions and opportunities.
- You will be required to research, evaluate and document new products and tools.
- Your role continually plans for the expansion of networks.
- You will regularly interact...
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We have an exciting opportunity at the Department of State! The Performance Management & Customer Experience (CX) Analyst, under general supervision, formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
- You will assist in applying common best CX practices for the industry to the customer using a knowledge base to create...
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We have an exciting opportunity at the Department of State! The Operational Dashboard Developed, under general supervision, formulates and defines systems scope and objectives in MS Power BI projects through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems;...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 40,000 users across 230 overseas posts, 36 domestic passport agencies, and multiple data centers.
The Engineering Manager shall be responsible for the oversight of engineering initiatives and the 24/7/365 EOC,...
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Empower AI: Directly support the Business Unit (BU) lead and lead PMs for large, complex projects, and work directly with key customers. Responsible for the overall management of specific operational projects, growth efforts, and advancing AI/automation across the BU. Performs enterprise-wide integration and interfaces with all functional support teams. Plans, organizes, directs, and coordinates aspects of BU wide strategy.
Highlights of Responsibilities:
- Responsible for managing very large and complex programs
- Exercises a high level of independent judgment and initiative in solving highly complex problems
- Coordinates scheduling, pricing, and...
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Empower AI is seeking a Contact Center Knowledge Manager to support a contact center for a federal civilian customer.
Responsibilities:
- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing
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Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.
Responsibilities:
- Manage IT projects within contact center environment
- Implement Salesforce technical solutions
- Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
- Evaluate emerging contact center technologies and present findings to stakeholders
- Facilitate work sessions with business users to understand business processes and requirements
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Empower AI: As a casual Medical Review Specialist III (Medical Reviewer III) for Empower AI, Inc., you will perform Medicare comprehensive medical record and claims review to make payment determinations for Medicare Durable Medical Equipment (DME). Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to...
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Empower AI: As a casual Medical Review Specialist III (Medicare DRG) for Empower AI, Inc., you will perform Medicare comprehensive medical record and claims review to make payment determinations for Diagnosis Related Group (DRG) claims. Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be...
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Empower AI: As a casual Medical Review Specialist III (Medical Reviewer III) you will primarily perform Medicare comprehensive medical record and claims review to make payment determinations for Medicare PART A. Part A services include End Stage Renal Disease (ESRD), Outpatient Rehabilitation Facilities (ORFs), Rural Health Clinics (RHCs), Critial Access Hospitals (CAHs) and others. Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Database Support Manager (DSM)...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Network Operations Manager (NWM)...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Enterprise Operations Center (EOC) Manager (EOM) shall be responsible for managing the CA enterprise...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Security Operations Manager (SEC) shall serve as the Security...
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As a Medical Review Specialist V (Medical Reviewer V), you will review and analyze Medicare claims sampled by the Department of Justice, using associated medical records, to make payment determinations based on coverage, coding and utilization of services and practice guidelines. This is a casual/part time position.
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The...
