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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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We have an exciting opportunity at the Department of State! The Network Operations Engineer is responsible for the implementation and evolution of the network and supporting systems supporting the global network infrastructure for the customer.
Responsibilties:
- You will participate in high-level enterprise architecture analysis, evaluation, design, integration, documentation, and development across the global network (LAN, WAN, CAN, VLAN).
- You must apply high-level business and technical principles and methods to very difficult technical problems to arrive at creative engineering solutions.
- You will make recommendations to...
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We have an exciting opportunity at the Department of State! The Network Engineer is responsible for the design, implementation and evolution of the network and supporting systems supporting the global network infrastructure for the customer.
Responsibilities:
- You will be required to be informed of new technical developments and trends in the industry.
- You will also make recommendations to management on desirable network solutions and opportunities.
- You will be required to research, evaluate and document new products and tools.
- Your role continually plans for the expansion of networks.
- You will regularly interact...
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We have an exciting opportunity at the Department of State! The Performance Management & Customer Experience (CX) Analyst, under general supervision, formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
- You will assist in applying common best CX practices for the industry to the customer using a knowledge base to create...
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We have an exciting opportunity at the Department of State! The Operational Dashboard Developed, under general supervision, formulates and defines systems scope and objectives in MS Power BI projects through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems;...
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In this role, you will architect, implement, and optimise enterprise-scale cloud infrastructure leveraging AWS services and leading DevOps practices. You will work closely with multidisciplinary teams to ensure highly available, resilient, and cost-effective environments underpin our clients’ digital transformation initiatives. This is a unique opportunity for technically adept individuals to contribute directly to expanding cloud and infrastructure capabilities.
Key Responsibilities – AWS Architecture, DevOps Engineering, Security,...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 40,000 users across 230 overseas posts, 36 domestic passport agencies, and multiple data centers.
The Engineering Manager shall be responsible for the oversight of engineering initiatives and the 24/7/365 EOC,...
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As a Security Analyst, you will assist the Subject Matter Expert (SME) and Cybersecurity Engineers with Risk Management Framework (RMF) related activities including Security Control Assessments (SCA) and assisting system owners in the transition to RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in Fort Huachuca, Arizona. Must have active Secret clearance.
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Empower AI: Directly support the Business Unit (BU) lead and lead PMs for large, complex projects, and work directly with key customers. Responsible for the overall management of specific operational projects, growth efforts, and advancing AI/automation across the BU. Performs enterprise-wide integration and interfaces with all functional support teams. Plans, organizes, directs, and coordinates aspects of BU wide strategy.
Highlights of Responsibilities:
- Responsible for managing very large and complex programs
- Exercises a high level of independent judgment and initiative in solving highly complex problems
- Coordinates scheduling, pricing, and...
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PROGRAM MANAGER IV
The Program Manager with Secret clearance will serve as the senior program management lead supporting a reimbursable IT managed services organization that provides infrastructure, platform, and application services to the U.S. Army. This is a fully on-site position supporting operations across the Roanoke and Radford, Virginia area — no remote option is available.
The Program Manager will oversee planning, execution, and delivery of complex IT...
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Empower AI is seeking a Contact Center Knowledge Manager to support a contact center for a federal civilian customer.
Responsibilities:
- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing
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Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.
Responsibilities:
- Manage IT projects within contact center environment
- Implement Salesforce technical solutions
- Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
- Evaluate emerging contact center technologies and present findings to stakeholders
- Facilitate work sessions with business users to understand business processes and requirements
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SUMMARY
DIGIT is seeking an IT Warehouse Journeyman Warehouse Operations Support technician to support the Government-provided warehouse operations and refresh of computer hardware. This role will be integral to the management of the...
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As a Customer Communications Support Manager, you will lead enterprise voice, video, and unified communications services for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract across multiple security enclaves.
You will oversee audio/visual (A/V) infrastructure, conference room sustainment, video teleconferencing (VTC) operations, and Tier II/III escalation for unified communications incidents. You will provide engineering and operational leadership for the communications stack including Cisco Unified Communications Manager (CUCM), Unity Connection, and voice/video protocols (SIP,...
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As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract supporting approximately 13,000 DCSA personnel.
You will oversee daily Tier I, II, and III service desk performance across First Call Resolution (FCR), Customer Satisfaction (CSAT), queue management, and hands-on technical team leadership. You will lead service desk operations spanning DCSA’s primary site at Russell Knox Building and field sites, applying ITIL/ITSM and Scaled Agile Framework (SAFe) methodologies to drive consistent service...
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As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level. The role supports...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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The Cloud Engineer is a senior technical role responsible for architecting, implementing, and managing cloud infrastructure supporting U.S. Army IT managed services. This position bridges legacy on-premises environments with modern cloud-native architectures, ensuring secure, resilient, and cost-effective operations across a hybrid IT landscape.
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SUMMARY
DIGIT is looking for an Event Monitoring Services Engineer to support the Network Operating Center (NOC). The NOC provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The NOC is...
