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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Service Desk Manager to lead the external-facing Tier 0 / Tier I Service Desk serve as the senior technical decision-maker and lead analyst within Tier I on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across multiple security...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Customer Support Technical Lead to serve as the Deputy Customer Support Lead for an enterprise IT Customer Support Technical Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Service Desk Shift Lead to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and thousands of external industry partners. The...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Service Desk Shift Supervisor (Request Fulfillment) to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and thousands of external...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Knowledge Center Deputy Lead to supervise shifts of Tier I Knowledge Center agents supporting the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users reach...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Knowledge Center Team Lead to supervise a team of Tier I Knowledge Center (KC) agents supporting the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Customer Support Supervisor to assist the Customer Support Manager (Tier II & III) lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Field Service Manager to lead end-user computing operations for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations across...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Field Service Lead to lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Field Service Lead to lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Service Desk Shift Supervisor to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and thousands of external industry partners. The...
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This position will support our newly awarded DCSA contract.
Empower AI is seeking an AV/VTC Lead to lead and manage the team of up to 4-7 personnel responsible to: operate, engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. The engineer manages VTC bridges and management platforms (e.g., Cisco Meeting Server/TMS, Expressway, Webex/Zoom for Government room integrations), room system...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking an Endpoint Engineer – MAC SME to engineer and sustain the MAC (macOS / iOS/ Jamf) endpoint systems and infrastructure on the NIPRNet, SIPRNet and JWICS (as available) enclaves of a Department of War agency, where the same standards of automation,...
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This position will support our newly awarded DCSA contract.
Description
Empower AI is seeking a Mobile Telecommunications Team Lead to lead a team of up to 7 specialists and technicians to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. The...
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This position will support our newly awarded DCSA contract.
Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the...
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This position will support our newly awarded DCSA contract.
Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the...
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This position will support our newly awarded DCSA contract.
Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the...
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This position will support our newly awarded DCSA contract.
Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the...
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As a Systems Administrator, you will provide administration, operation, maintenance, and security support for information systems supporting the Print and Media Distribution Division (PMDD). You will manage Windows-based servers, workstations, virtual environments, applications, and network-connected devices while ensuring system availability, performance, and compliance with Department of Defense (DoD) cybersecurity requirements. Responsibilities include supporting Risk Management Framework (RMF) activities such as vulnerability management, security control implementation, continuous monitoring, audit support, and maintaining required cybersecurity documentation to help...
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The Network and Systems Administrator will provide full-time, on-site IT support for the U.S. Army Print and Media Distribution Division in Overland, Missouri. This position is responsible for managing, configuring, patching, securing, and troubleshooting Cisco network infrastructure, VMware environments, Windows servers, endpoints, and associated IT systems. The administrator will also support cybersecurity compliance activities in accordance with applicable STIG, SRG, and RMF requirements.
Location and Work Schedule
Work location: U.S. Army Print and Media Distribution Division, 1655 Woodson Road, Suite A, Overland, Missouri 63114
