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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
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Primary Duty – Active Directory Account Administration, Scripting, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform end user account lifecycle administration across NIPRNet, SIPRNet, and Yellow Network using Active Roles Server, DEPO, DEOS, and Defense Enterprise Email, including resolution of access-related shortfalls, dormant account processing, journaling administration, and PowerShell/Python scripting for bulk operations. The candidate exercises discretion and independent judgment in...
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Primary Duty – 2nd Shift Service Counter Systems Analysis, Configuration to Specification, and Independent Judgment
The primary duty of this position, in both importance and consequence to J6 operations, is the independent application of systems analysis techniques and specialized technical knowledge to diagnose, determine, and resolve the technical problems presented at the walk-in service counter during 2nd shift hours. This includes consulting with users to determine their functional requirements; analyzing those requirements together with the configuration, security posture, and operational context of the...
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Primary Duty – Remote Support Systems Analysis, Diagnostic Decision-Making, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to deliver mid-level Tier II remote support to J6 users, including diagnostic problem-solving via remote access tools, classified access troubleshooting, and coordination with deskside technicians for on-site intervention. The candidate exercises discretion and independent judgment in technical resolution decisions, in determining when an issue can be resolved remotely versus when...
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Primary Duty – Senior Technical Lead, Multi-Program Direction, and Independent Judgment
The primary duty of this position is the independent application of advanced systems analysis techniques and highly specialized technical knowledge to serve as the senior technical lead for Tier II Deskside operations at the Pentagon. The candidate exercises significant discretion and independent judgment in directing four concurrent program areas (cyber vulnerability remediation, standalone patching, MFA security token inventory, and Joint Staff SIPRNet PKI Trusted Agent operations), in escalation handling for the most...
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Primary Duty – Senior Tier II Advanced Systems Analysis, Technical Escalation, and Independent Judgment
The primary duty of this position is the independent application of advanced systems analysis techniques and highly specialized technical knowledge to: serve as the primary technical escalation point for complex Tier II incidents; lead workstation imaging and deployment operations including STIG validation; exercise Trusted Agent authority under DoD PKI policy for SIPRNet PKI token issuance; analyze and prioritize cyber vulnerability remediation on the most critical workstations; and determine response...
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Primary Duty – Tier II Systems Analysis, PKI Trusted Agent Authority, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to: analyze and diagnose Tier II incidents and select appropriate remediation; design and modify workstation imaging and software configurations to user-specific functional specifications; exercise Trusted Agent authority under DoD PKI policy for SIPRNet PKI token issuance; analyze cyber vulnerability data and select remediation approaches; and consult with users to determine functional...
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As an Information Security Analyst I, you will assist the Program Manager and Cybersecurity Engineers with Risk Management Framework (RMF) related activities including Security Control Assessments (SCA) and assisting system owners in the transition to RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in Fort Huachuca, Arizona. Must have active Secret clearance.
Highlights of...
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Primary Duty – Forward Deployed Tier II Systems Analysis and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform Tier II deskside support at the forward-deployed Crystal City location, including diagnostic problem-solving across hardware, software, applications, and network connectivity domains. The candidate exercises discretion and independent judgment in technical resolution decisions, in prioritizing concurrent service calls, and in coordinating with Pentagon-based infrastructure, Network Operations, database, and development teams...
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Primary Duty – VIP Strategic Communications, Messaging Strategy, and Independent Judgment
- Independently develops and disseminates communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules; exercises discretion in determining messaging content, timing, format, and target audience.
- Immediately communicates system outages to appropriate Government POCs and VIP users using Government-provided tools; independently maintains constant communications until services are restored;...
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Primary Duty – VIP Systems Analysis, TS/SCI Technical Support, and Independent Judgment
- Independently applies systems analysis techniques and specialized technical knowledge to diagnose and resolve Tier II hardware, software, and connectivity failures for Level II Gold and Level III Platinum VIP users across NIPRNet, SIPRNet, and TS/SCI networks; maintains single-ownership cradle-to-grave accountability for each incident.
- Conducts daily Level III Platinum VIP wellness visits between 6:30 AM and 10:00 AM; independently analyzes and documents current issues impacting each VIP customer across...
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Highlights of Responsibilities:
- Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution.
- Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice,...
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As a Mid Level Project Engineer, you will be part of a mission‑focused team supporting critical Army missions at Fort Huachuca. In this role, you will assist with cybersecurity operations, enterprise IT support, operational engineering, and field services that directly contribute to the security and reliability of Army systems.
You will gain hands‑on experience supporting real‑world missions, working alongside experienced engineers and cybersecurity professionals while learning DoD IT service management, cybersecurity compliance, and...
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Summary:
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to...
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Provide Quality Control (QC) support on a wide variety of IT systems, to include premises wiring; inside plant (ISP) infrastructure, telecommunications rooms/areas and associated infrastructure; and outside cable plant (OSP) infrastructure. This is for Inside and Outside Plant with...
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The Senior Subcontracts Administrator is responsible for leading and managing complex procurement and subcontract administration activities in support of federal government programs. This position performs the full range of procurement lifecycle activities, from proposal support and subcontract strategy development through subcontract award, administration, compliance oversight, and closeout. The Senior Subcontracts Administrator serves as a trusted advisor to program teams, contracts, finance, and executive leadership, ensuring compliance with company policies, FAR/DFARS regulations, and CPSR requirements. This is a hybrid role requiring onsite work Tuesdays and Wednesdays in our Reston, VA office.
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The Subcontracts Administrator III is responsible for managing all procurement actions (subcontractors and buying). This role performs the full range of procurement lifecycle activities, from supporting government RFP releases through subcontract execution, administration and closeout. This is a hybrid role and requires working onsite Tuesday's and Wednesday's in our Reston, Va. office.
Responsibilities:
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SUMMARY
DIGIT is seeking an IT Warehouse Logistics Technician II to support the Government-provided warehouse operations. This role will be integral to the management of the receiving, inventory, and distribution of all IT assets at the warehouse, including shipping to GSA designated locations in accordance with GSA IT procedures and policies.
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Empower AI: As a casual Medical Review Specialist III (Medical Reviewer III) for Empower AI, Inc., you will perform Medicare comprehensive medical record and claims review to make payment determinations for Medicare Durable Medical Equipment (DME). Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to...
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Empower AI: As a casual Medical Review Specialist III (Medicare DRG) for Empower AI, Inc., you will perform Medicare comprehensive medical record and claims review to make payment determinations for Diagnosis Related Group (DRG) claims. Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be...
