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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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QBE, an Empower AI teaming partner, is seeking a Senior VoIP Engineer to own the architecture, engineering, and sustainment of enterprise Voice over IP infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The engineer manages...
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Empower AI is seeking a QA / Test Engineer (ITSM Platform) to ensure the quality, security, and acceptance of applications, workflows, and dashboards delivered on the ITSM platform (e.g., ServiceNow), the Microsoft 365 / Power Platform collaboration environment, and...
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Empower AI is seeking a Business Analyst (ITSM Platform Requirements) to support the IT Capability Request (ITCR) process and ITSM platform development for a Department of War agency supported by an enterprise IT Customer Support Services program. The analyst...
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Description
Empower AI is seeking a Queue Manager / Dispatcher to manage the flow of work through an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users. Where analysts resolve tickets, the Coordinator makes the operational decisions that determine which tickets reach which resolver groups and when: analyzing volume, priority, skills, location, and capacity to route and rebalance work; evaluating SLA risk and deciding when to intervene or...
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Empower AI is seeking an Integration Developer to design and build the integrations that connect the enterprise ITSM platform (e.g., ServiceNow) of a Department of War agency to the systems around it: Active Directory and identity orchestration for Tier 0 password...
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Empower AI is seeking a ServiceNow System Administrator to administer and sustain the enterprise ITSM platform for a Department of War agency, working alongside the Government platform owner who controls production deployment. The administrator manages users,...
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Description
Empower AI is seeking a Service Desk Shift Supervisor to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and thousands of external industry partners. The Supervisor directly manages service desk analysts across core and extended-hours shifts, owns real-time performance against SLAs and XLAs, drives First Contact Resolution and Tier 0 deflection, and...
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Empower AI is seeking a ServiceNow Developer to lead application development on the enterprise IT Service Management platform (e.g., ServiceNow) for a Department of War agency supported by an enterprise IT Customer Support Services program. The developer designs,...
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Empower AI is seeking a ServiceNow Platform Architect at the subject matter expert level to own the technical architecture of the enterprise IT Service Management platform for a Department of War agency and to shape how the service desk, AI-enabled Tier 0, Service...
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Empower AI is seeking a Hardware Deployment Technician to plan and execute workstation, laptop, and peripheral deployments and hardware refresh waves for a Department of War agency at its headquarters campus across NIPRNet, SIPRNet, and JWICS enclaves. The...
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Empower AI is seeking a Systems Administrator (Identity and Access Management) to administer directory services, account lifecycle, and access management capabilities for a Department of War agency supported by an enterprise IT Customer Support Services program. The...
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Empower AI is seeking a VIP Support Technician to provide white-glove, high-touch technology support to the senior executives and leadership of a Department of War agency at its
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Empower AI is seeking a Tier II Remote Resolution Specialist to resolve escalated Tier II incidents remotely for a Department of War agency with approximately 13,000 users at headquarters, regional, field, and remote locations, so that desk-side visits and field...
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Empower AI is seeking a motivated Deskside Technician (RKB, Junior) to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across...
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Empower AI is seeking an experienced Deskside Technician (RKB) - TS/SCI Cleared to perform in-depth diagnostic analysis and resolution of escalated Tier II end-user computing, printing, and classroom technology issues for an enterprise IT Customer Support Services...
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Empower AI is seeking a Tier II / Deskside Lead to lead end-user computing operations for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training...
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Empower AI is seeking a Knowledge Center Tier 0 / Knowledge Analyst to build and tune the public-facing knowledge base and AI chatbot content that lets the external industry partners and users of a Department of War agency resolve mission-application issues (e.g.,...
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Empower AI is seeking a Knowledge Center Escalation Coordinator to own the handoff between the external-facing Knowledge Center and the internal application resolver groups that support the mission applications (e.g., DISS, NISS, NBIS) of a Department of War agency....
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Empower AI is seeking a motivated IT Asset Management Specialist to analyze and maintain the accountability records for hardware and software assets managed by an...
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Empower AI is seeking a Knowledge Center Shift Supervisor to supervise a shift of Tier I Knowledge Center agents supporting the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS)....
