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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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We have an exciting opportunity at the Department of State! The Database Lead manages comprehensive database management support related to the global customer IT environment. It includes over 350 facilities, two domestic DoS Data Centers, multiple cloud-based platforms (e.g., Oracle Cloud Infrastructure (OCI), Microsoft (MS) Azure, Amazon Web Services (AWS), Office 365 (O365), SharePoint Online – listed in order of priority), over 270 applications, more than 4,200 servers (a mix of Windows and Linux), over 50,000 workstations, and approximately 500 MS Structured Query Language (SQL) databases.
Responsibilities:
- This position directs...
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As a Security Engineer and Oracle Database Administrator, you will support the administration, maintenance, and security of database environments while assisting the Subject Matter Expert (SME) and Cybersecurity Engineers with Risk Management Framework (RMF) related activities including Security Control Assessments (SCAs) and assisting system owners in the transition to RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in St. Louis, Missouri; relocation...
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As a Security Engineer and IT Systems Administrator, you will perform IT systems administration, support system operations and maintenance, and assist the Subject Matter Expert (SME) and Cybersecurity Engineers with Risk Management Framework (RMF) activities, including Security Control Assessments (SCAs) and supporting system owners in achieving and maintaining RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in St. Louis, Missouri; relocation assistance,...
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We have an exciting opportunity at the Department of State! The Notification Coordinator is responsible for providing operational communications, advisories, and notifications for the customer IT enterprise environment.
Responsibilities:
- You will develop and communicate all notifications, advisories, SOPs, directives, and guidelines for both customers and users. Notifications shall address scheduled and unscheduled outages, release management, and software or hardware deployments.
- You will also create and distribute operational notices to inform customers and management of all critical incidents.
- You will be part of the team...
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We have an exciting opportunity at the Department of State! The Desktop Support Technician is responsible for providing technical support for IT equipment anywhere within the customer IT enterprise environment. This includes” desktop computers, laptops (including Enterprise Mobile Devices (EMD) used to access OpenNet), tablets, such as iPads, peripherals, applications, and related technologies for all users in accordance with DoS policies and procedures.
Responsibilities:
- The Desktop Support Technician ensures all desktops meet minimum...
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We have an exciting opportunity at the Department of State! The Desktop Support Technician is responsible for providing technical support for IT equipment anywhere within the customer IT enterprise environment. This includes” desktop computers, laptops (including Enterprise Mobile Devices (EMD) used to access OpenNet), tablets, such as iPads, peripherals, applications, and related technologies for all users in accordance with DoS policies and procedures.
Responsibilities:
- The Desktop Support Technician ensures all desktops meet minimum...
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We have an exciting opportunity at the Department of State! The Systems Engineer is responsible for the development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer. In this role, you will provide engineering and implementation services used across the customer enterprise.
Your responsibilities include:
- Designing and implementing upgrades, enhancements, and modernization for the enterprise IT environment.
- This includes the requirement to design and implement server and storage filer infrastructure to support distributed, high-volume data storage and networked file sharing, leveraging modern technologies to improve...
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We have an exciting opportunity at the Department of State! The Disaster Recovery (DR) / Resiliency Engineer is responsible for the development, testing and maintenance of the enterprise DR/COOP plan and operations supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilties:
- You will ensure customer IT services remain operational and highly available to support U.S. embassies, consulates, passport agencies and centers, and visa processing centers (i.e., domestic).
- To meet this mission, you will help develop, manage, and support a robust, enterprise-wide DR program for the enterprise IT network to ensure...
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We have an exciting opportunity at the Department of State! The Infrastructure Architect is responsible for the design, development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilities:
- You will be responsible for infrastructure architecture development support.
- The Infrastructure Architect will translate architectural directions into support requirements, including detailed impact assessments on current operations, risk analysis of proposed migrations, and evaluation of the supportability of new technologies.
- In this role, you will document...
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We have an exciting opportunity at the Department of State! The Senior Infrastructure Engineer is responsible for the development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilties:
- You will provide comprehensive engineering and implementation services for core physical and virtual hosting environments (including cloud) supporting all customer systems, both domestically and internationally.
- These services cover the full life cycle of infrastructure design, deployment, management, and modernization, ensuring alignment with customer security,...
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We have an exciting opportunity at the Department of State! The CASD Tier 1 Service Desk Agent is the primary contact for all customer service events related to the global customer IT environment.
Responsibilities:
- You will be responsible for providing professional, high-quality Tier 1 support to the internal user community (~40K users) and, often generate service tickets for every service event. Service events include incidents, problems, service requests, and change requests, which may be submitted via email, phone, instant message, agent chat, chatbot (when available), ticket management system (currently Service Now), or automated event reporting.
- You...
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We have an exciting opportunity at the Department of State! The Application User Access Administrator is the primary contact for all customer service events related to providing and maintaining access to the global customer IT environment and applications.
Responsibilties:
- You will be responsible for providing professional, high-quality Tier I/II application access support to the internal user community (~40K users). Service events include incidents, problems, service (access) requests, and change requests, which may be submitted via email, phone, instant message, agent chat, chatbot (when available), Ticket Management System (currently Service Now), or...
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We have an exciting opportunity at the Department of State! The Imaging and Configuration Technician is responsible for performing all necessary assembly, testing, workstation/server imaging, and configuration of IT equipment prior to shipment to anywhere within the global customer IT enterprise environment. You will assist in the management of all packaging and shipping processes for IT equipment, including shipments to remote and challenging overseas locations, adhering to customer standards.
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We have an exciting opportunity at the Department of State! The Configuration Management Database (CMDB) / Asset Management System (AMS) Administrator is responsible for all CMDB/AMS management operations within the hybrid VPC and global network infrastructure for the customer using the ITIL framework.
Responsibilities:
- You will maintain an accurate and up-to-date CMDB that serves as the authoritative source for all Configuration Items (CIs) and their relationships within the customer enterprise IT environment.
- The CMDB shall integrate with AMSs (e.g., ILMS, ServiceNow) to ensure consistency between...
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We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the modernization of and legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages and modernizes over 200 legacy applications and products, including existing and new products introduced during this effort.
Responsbilities:
- The analyst oversees application user management to provide and maintain access.
- You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance...
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We have an exciting opportunity at the Department of State! The Capacity and Performance Analyst is responsible for the development and maintenance of the Capacity Management Plan (CMP) supporting the hybrid VPC and global IT infrastructure for the customer.
Responsbilities:
- The CMP will detail current performance and utilization, forecasting future requirements, identifying capacity issues, and outlining plans to enhance performance and meet business needs.
- The CMP should also describe capacity management processes and procedures and address any financial impacts associated with risk assessments and recommendations.
- You will...
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We have an exciting opportunity at the Department of State! The Cloud Engineer is responsible for the development and maintenance of the cloud engineering services supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilities:
- You will provide comprehensive engineering, design, and implementation services for core physical and virtual hosting environments (including cloud) supporting all customer systems, both domestically and internationally, in compliance with DoS data sovereignty and security requirements.
- These services cover the full life cycle of infrastructure design, deployment, management, and...
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We have an exciting opportunity at the Department of State! The Enterprise Monitoring Engineer is responsible for the development and maintenance of the enterprise monitoring services supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilities:
- The Engineering Monitoring Manager shall ensure effective use of enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, AppDynamics, Zabbix or equivalent) to provide comprehensive visibility, alerting, and dashboarding across on-premises and cloud environments.
- You will develop integrated dashboard solutions that provide both program-level views for...
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We have an exciting opportunity at the Department of State! The Infrastructure Engineer is responsible for the development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilties:
- You will provide comprehensive engineering, design, and implementation services for core physical and virtual hosting environments (including cloud) supporting all customer systems, both domestically and internationally.
- These services cover the full life cycle of infrastructure design, deployment, management, and modernization, ensuring alignment with customer security,...
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We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages over 200 legacy applications and products, including existing and new products and applications introduced during this effort.
Responsbilities:
- The analyst oversees application user management to provide and maintain access.
- You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and...
