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The PgM shall be responsible for the overall execution and success of this TO and provides overall leadership, management, direction, and guidance for all contractor personnel assigned to the TO. The PgM is ultimately responsible for the quality and efficiency of the TO, to include both technical issues and business processes. The PgM has the authority to commit and make decisions for EAI in response to Government issues, concerns, questions, and comments, as well as be proactive in alerting the Government to potential contractual or programmatic issues including situations that may comprise the contractor’s ability to provide services.
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Overview:
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership...
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Empower AI: As a Transition Knowledge Transfer Manager, responsible for designing and implementing strategies to capture, organize, and disseminate critical organizational knowledge across teams, ensuring that valuable expertise is readily accessible to employees, promoting collaboration, and driving continuous learning within the program by facilitating effective knowledge sharing between experienced staff and new hires or those transitioning roles. Also responsible to develop and manage knowledge management systems, monitor knowledge transfer effectiveness, and foster a culture of knowledge exchange.
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Empower AI: As the Transition Program Resource Review Committee (PRRC) Manager, leads and manages the recruiting effort across Team Empower AI during Transition-In operations. The PRRC Manager maximizes the global staffing reach of our large-business subcontractors and the specialized capabilities of our small-business subcontractors and manages immediate and long-term staffing needs.
Highlights of Responsibilities:
- Collaborates with program manager and staff on staffing requirements and priorities
- Facilitates workshare assignments...
