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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
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Empower AI is seeking an IT Logistics Specialist (COMSEC Certified) to manage receiving, warehousing, equipment movement, and disposition decisions for an enterprise IT Customer Support Services program supporting a Department of War agency with headquarters,...
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Empower AI is seekingaIT Asset / Lifecycle Manager to lead Hardware/Software Lifecycle Management for an enterprise IT Customer...
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Empower AI is seeking a Service Management Optimization (SMO) Analyst to analyze and optimize the workflows, processes, and service management practices behind IT service delivery for a Department of War agency, as part of the User Experience, Service Management...
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Description
Empower AI is seeking a Patch Management Engineer to own the analysis, prioritization, and enterprise deployment of operating system and third-party security patches for thousands of endpoints supporting a Department of War agency across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The engineer translates ACAS scan results, vendor advisories, USCYBERCOM/JFHQ-DODIN orders, and IAVMs into CAT I/II/III remediation plans; engineers and validates patch deployments through...
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Empower AI is seeking a Knowledge Analyst / Technical Writer to create and curate the knowledge assets and program documentation for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users. Within the...
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Empower AI is seeking a Knowledge Management Lead to develop and manage the comprehensive Knowledge Management program for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 internal users and external...
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Description
Empower AI is seeking a STIG / Compliance Engineer to engineer and sustain DISA STIG-compliant security baselines for the endpoint environment of a Department of War agency across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. The engineer analyzes STIG and SRG releases for applicability and impact, translates controls into Group Policy Objects, MECM compliance baselines, and image settings, validates compliance with STIG Viewer and SCAP tooling, analyzes deviations to...
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Empower AI is seeking a Dashboard Developer (Customer Support Metrics Dashboard) to design, deliver, and maintain the Customer Support Metrics Dashboard (CSMD) and the analytics that power data-driven operations for an enterprise IT Customer Support Services program...
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Description
Empower AI is seeking an Endpoint Engineer - Tier III Escalation to serve as the final technical escalation point for complex, enterprise-wide endpoint incidents and security events for a Department of War agency across Pre-Production, NIPRNet, SIPRNet, and JWICS enclaves. When Tier I and Tier II cannot resolve an issue, this engineer performs deep diagnostic analysis of operating system, application, Group Policy, MECM client, encryption, VDI, and endpoint security behavior...
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Empower AI is seeking a Service Portal Developer to build and continuously improve the modernized IT Service Portal that serves as the 'front door' for every interaction the approximately 13,000 users of a Department of War agency have with IT. Working from the UX...
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Description
Empower AI is seeking an Endpoint Engineer - Classified Enclaves to engineer and sustain the endpoint infrastructure on the SIPRNet and JWICS enclaves of a Department of War agency, where the same standards of automation, hardening, and RMF compliance apply but tooling, connectivity, and handling procedures differ. The engineer operates the classified-enclave endpoint management infrastructure (e.g., MECM/SCCM), engineers and validates hardened images and Group Policy...
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Empower AI is seeking a UX / Service Portal Designer to own the user experience of IT services for a Department of War agency supported by an enterprise IT Customer Support Services program serving approximately 13,000 users. The designer leads the design of the...
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Empower AI is seeking a Collaboration Engineer - Classified Enclaves to engineer, administer, and sustain the collaboration platforms on the SIPRNet enclave and the planned JWICS enclave of a Department of War agency. The engineer administers the classified...
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Empower AI is seeking a Web Content Specialist to administer the enterprise collaboration platform and maintain public-facing web content for a Department of War agency...
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Empower AI is seeking a SharePoint / Web Developer to build and maintain solutions on the enterprise collaboration platform and public-facing web content for a Department of War agency supported by an enterprise IT Customer Support Services program serving more than...
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Empower AI is seeking a Microsoft 365 / SharePoint Administrator to administer and sustain the enterprise collaboration environment of a Department of War agency, serving more than 13,000 users across NIPRNet, SIPRNet, and planned JWICS enclaves. The administrator...
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Empower AI is seeking a Collaboration Platform Lead to lead administration, development, and support of the enterprise collaboration platforms of a Department of War agency,...
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QBE, an Empower AI teaming partner, is seeking a Mobile Device Specialist to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the...
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Description
Empower AI is seeking a Knowledge Center Lead to lead the external-facing Tier 0 / Tier I Knowledge Center (KC) that supports the industry partners and external users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users do not have access to internal systems, so the KC operates publicly accessible channels (dedicated toll-free phone, support email, public web form, and an AI-powered public chatbot), creates tickets on...
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Empower AI is seeking a VTC Engineer to engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. The engineer manages VTC bridges and management platforms (e.g., Cisco Meeting Server/TMS, Expressway, Webex/Zoom for Government room integrations), room system codecs and endpoints, and scheduling and monitoring; provides Tier II/III resolution for escalated VTC incidents; maintains VTC Service Readiness to the PRS availability standard; leads VTC site surveys and installation projects; and ensures VTC systems are STIG-compliant and RMF-ready. As a TS/SCI...