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DIGIT is seeking an IT Warehouse SME Computer User Support Specialist to support the Government-provided warehouse operations. This role will be integral to the management of the receiving, inventory, and distribution of...
DIGIT is seeking an IT Warehouse Journeyman Computer User Support Specialist to support the Government-provided warehouse operations. This role will be integral to the management of the receiving, inventory, and distribution of all IT assets at the warehouse, including shipping to GSA designated locations in accordance with GSA IT procedures and...
SUMMARY
DIGIT is seeking a Virtual Service Technician (VST) Lead to manage the end-user device support team with a focus on deployment of new hardware via the refresh process. The VST is responsible for keeping a schedule of Google Meet appointments directly interfacing with end-user customers, supporting IT asset management through the ServiceNow application for asset and ticket management, updating applicable documentation and collaborating with the refresh care team, including IT warehouse...
We are seeking an experienced Lead Cloud Engineer (10-15 years) with deep expertise in Amazon Web Services (AWS) to drive the design, implementation, and governance of cloud-native infrastructure. This role requires both hands-on technical capability and leadership skills to guide engineering teams, ensure architectural best practices, and deliver scalable, secure, and compliant solutions.
Key Responsibilities
- Technical Leadership: Provide technical guidance, mentor junior engineers, and lead technical...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Responsible for testing, installing, and maintaining C4I operations and maintenance (O&M) systems to include Cisco Digital Network Architecture (NDA), Cisco Call Manager (CCM), and Cisco Unified Communications Manager (CUCM).
- Responsble for leading a team of network engineers.
- Responsible for providing expert Tier-3 desktop, server and network troubleshooting service, security incident response, and infrastructure advanced technical support.
- Responsible for documenting service delivery procedures in a Tier 3 Support Standard Operation Procedure (SOP).
- Ensure high availability and...
Key Responsibilities: Work location is Camp Humphreys, Korea.
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Responsible for providing technical direction for C4OPS planning and policy.
- Responsible for assisting in the development of interoperability and interdependency requirements of systems, networks, and cybersecurity.
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Responsible for assisting supported organizations in articulating their requirements and recommended C4OPS priorities for battle command/senior leaders.
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Responsible for developing the organizational messaging strategy for engaging the entire customer base.
- Responsible for developing Service...
Key Responsibilities: Work location is Camp Humphreys, Korea.
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- Responsible for overall contract performance, formulating and enforcing work standards; assigning schedules; reviewing work discrepancies; supervising contractor personnel; and communicating policies, purposes, and goals of the organization to subordinates.
- Manage all phases of the project lifecycle for complex IT programs, from initiation through closeout.
- Develop and maintain detailed project plans, risk management plans, work breakdown structures (WBS), and resource allocations.
- Coordinate efforts across technical and functional teams, including vendors, to deliver project outcomes on...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the development, implementation, and maintenance of cybersecurity strategies, programs, and policies in accordance with DoD and federal cybersecurity mandates.
- Ensure systems are secured in compliance with DoD directives, including DoD 8570.01-M, NIST SP 800-53, and RMF (Risk Management Framework) requirements.
- Serve as the senior advisor for Computer Network Defense (CND) and Information Assurance (IA) activities.
- Oversee the development and implementation of incident response, vulnerability management, security operations, and compliance monitoring.
- Coordinate with system owners,...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Responsible for tracking, logging, categorizing, and maintaining all changes made to network baselines.
- Works with Government and contractor staff in the development and enhancement of Change and Configuration Management (CCM) tools.
- Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
- Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
- Oversee the Change Management process, including change request evaluation,...
Key Responsibilities: Work location is Camp Humphreys, Korea.
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Responsible for providing leadership and technical direction for all IT-related activities.
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Responsibilities include designing, implementing, and maintaining secure and reliable IT infrastructure, overseeing system administration, network operations, and cybersecurity measures; ensuring compliance with DoD cybersecurity regulations, managing IT budget and resources, and providing expert guidance on emerging technologies.
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Responsible for leading and mentoring IT contracted personnel, resolving complex technical issues, and...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- The NETOPS Manager shall oversee the internal enterprise services of Network Administration, System Administration, Unified Capabilities, and Cybersecurity.
- Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies.
- Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity.
- Provide expert-level configuration, troubleshooting, and optimization of the following technologies:
- Routers, network switches, network...
Key Responsibilities: Work location is Camp Humphreys, Korea.
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Oversees all aspects of customer service center service delivery teams and operations.
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Daily interaction with team leads to ensure objectives of the organization and customer service quality are maximized; experience conducting performance reviews of IT services.
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Ensures continuous improvement is a focus area.
- Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations.
- Oversee daily operations of a customer-support Service Desk with a team of 10 or more...
Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the administration and support of a virtualized server environment that includes both Microsoft Windows and Unix/Linux systems.
- Design, configure, and manage systems and services related to Windows Server, MS SQL, MS CRM, MS SCCM, and other enterprise applications.
- Oversee the maintenance and monitoring of SAN storage systems (e.g., Dell Compellent, EMC) and Dell Tape Libraries for...
Highlights of Responsibilities:
- Provide Pre-Sales support through working closely with AI Solution Engineers and professional services teams.
- Participate in requirement gathering and technical requirement definition by attending client meeting, interviews, and workshops.
- Work with the sales team introducing solutions and services, customizing solutions for clients’ business and IT requirements, and assisting in identifying opportunities for up-sell and cross-sell.
- Providing technical solutions regarding the firm’s security products and services as well as provide customer training.
- Contribute to future technology architecture roadmap by recommending options from third party/cloud...
As a CybersecurityEngineer, you will assist the Project Manager with Risk Management Framework (RMF) related activities, including Security Control Assessments (SCA), and assisting system owners in the transition to RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in Fort Huachuca, Arizona; relocation assistance, while not guaranteed, may be available.
Highlights of...
As a Technical Project Manager you will play an active role in managing, performing and completing assigned technical small to large-scale projects. Your duties will include overseeing move, add, change (MAC) projects specifically focused on computer systems. You will work directly with other groups to ensure that projects are coordinated and completed within agreed-upon due dates. The Technical Project Manager will be responsible for developing project scopes, managing timelines, mitigating risks, and communicating progress to customers. As a Technical Project Manager you should have...
As a CybersecurityEngineer, you will assist the Project Manager with Risk Management Framework (RMF) related activities, including Security Control Assessments (SCA), and assisting system owners in the transition to RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in Fort Huachuca, Arizona; relocation assistance, while not guaranteed, may be available.
Highlights of...
Empower AI is in search on an Information Systems Security Manager (ISSM) to support the Air National Guard Reserve Order Writing System (AROWS) as part of the Air National Guard Web Tools and Cloud Support Services (AWTCSS) Contract. The ISSM will perform the following functions:
- Conduct information system security inspections, tests, and reviews of the Risk Management Framework (RMF) Information Assurance Package to ensure...
DIGIT is seeking a highly skilled Microsoft Windows Engineer SME to provide expert-level support for hardware, software, and operating systems to our GSA customers. This Lead Windows Engineer role will manage and maintain our core Windows environment, including developing and maintaining a standardized quarterly Windows image to ensure a consistent and secure baseline. The ideal candidate will possess extensive expertise in deploying software and security updates via BigFix, scripting, troubleshooting, and resolving complex issues related to Group Policy, networking, hardware, software,...
We are seeking an accomplished Pricing Analyst to join our Pricing Team. The ideal candidate will bring expertise in cost estimating and pricing analysis, ensuring compliance with Request for Proposal (RFP) requirements and in compliance with regulatory requirements and Empower AI’s disclosures. This role demands a strong understanding of government contracting practices and the ability to clearly present financial insights to senior leadership. This fast-paced position requires excellent problem-solving, multitasking, and communication skills, with the ability to work both independently...