OCONUS Infrastructure Support Engineer

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.  

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

We have an exciting opportunity at the Department of State! Deployment & Installation Engineer provides successful, efficient, and timely execution of all physical deployment and installation activities for hardware and software upgrades across all worldwide consular facilities, including Foreign Service Posts, passport agencies, and domestic centers. This critical support encompasses delivering Server Installation Support Services and executing meticulous Hardware Configuration Management (HCM) for all designated customer configurable items to maintain operational readiness and security across the customer technology infrastructure.

Responsibilities:

• In this role, you will Ensure all installations are planned for completion by dedicated onsite teams.
• You will provide a plan for all pilot or beta system support trips within five days of Government approval.
• You will be expected to accelerate, expand, lessen, or adjust deployment trips as required for special circumstances, such as the need for rapid deployment of new or complex applications, demonstrating flexibility and responsiveness to schedule changes.
• The Deployment & Installation Engineer provides server installation support services, including non-routine (e.g., emergency) services, and execute HCM for all configurable items.
• In support of active deployment, you will perform necessary operating system configuration and security fixes, software application installations and upgrades, security patches, one-off application/security deployments, and Oracle database changes.
• You will conduct site surveys and deliver recommendations for renovations, infrastructure components, and physical placement of equipment at all locations.
• This role will deliver deployment tracking reports for both post self-installs and those performed by the installation team.
• You will coordinate logistics with other functional contract elements (e.g., shipping and receiving, deployment, training).
• Additionally, you will create accurate technical documents for all server installation activities.
• You will be part of a team providing additional resources, including temporary specialized teams (e.g., Tiger Teams), as needed to respond to special projects and surges in deployment support that arise outside routine programs.
• You will also deliver and maintain an installation and upgrade schedule, develop comprehensive project plans and schedules for all special projects and refine, execute, and maintain SOPs for deployments, reviewing them semi-annually and implementing recommended improvements.
• You will develop and maintain a comprehensive server refresh plana for all worldwide customer facilities, coordinating with Facility POCs to minimize disruptions.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 5+ years
• Bachelor's in IT or related field
• CompTIA Server+ or MCSA-equivalent
• Secret Security Clearance 

PREFERRED REQUIREMENTS:

• Comp TIA Sec+, ITIL 4 Foundation Certification(s) 

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:   

• • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 40 pounds
  • Travel by land or air transportation > 50%

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.