Citrix and VDI Engineer

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

SUMMARY

DIGIT is seeking a highly motivated Citrix and VDI Engineer to join our growing IT team. The successful candidate will be responsible for designing, deploying, and maintaining virtual infrastructure solutions to meet the organization's needs.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Design, deploy, and maintain virtual desktop infrastructure (VDI) solutions, including hardware and software components. 
• Monitor the performance of the VDI/VApps Environment, identify potential issues, and recommend solutions to resolve them.
• Develop and implement policies and procedures to ensure the security and reliability of the VDI environment.
• Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs.
• Create and maintain technical documentation and training materials.
• Stay up-to-date with new technologies and advancements in the VDI field.
• Design, deploy and maintain Citrix environments. 
• Participate in on-call support as required.
• Administration on Citrix PVS for server maintenance (ongoing task), upgrades (ongoing task), and image maintenance/updates/upgrades (ongoing task) 
• Experience in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms
• Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Must possess a public trust clearance or have the ability to obtain and maintain a public trust clearance. 
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. 
• Operates with appreciable latitude in developing methodology and presenting solutions to problems. 
• Contributes to deliverables and performance metrics where applicable.
• Design and develop solutions to complex applications problems, system administration issues, or network concerns. 
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.
• Experience using Applayering  with creating, building, and updating, software packages. Preferred but not required.
• Citrix certification.
• Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

•  4 - 9 years of experience and bachelor's degree or equivalent.
• Minimum of 3+ years’ experience with designing, deploying, and maintaining Support & Administer of Citrix environments.  
• Experience as a remote worker demonstrating time management and self discipline with a cultural change management and Agile mindset.
• Experience using Omnissa Dynamic Environment Manager (DEM) in managing profiles and user settings.  Preferred but not required.
• Experience with Active Directory Group Policies creation and management. Preferred but not required.
• Experience with Machine Creation Services (MCS) building, updating, and managing MCS images and deployment. Preferred but not required.
• ControlUp Monitoring software is beneficial but not a requirement. Preferred but not required.

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

• Maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time. 
• Travel is not required.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.