Empower AI: As an Enterprise Computing Environment (ECE) Systems Engineer, you will provide services in support of the Army Network Enterprise Technology Command (NETCOM) on the Army Department of Defense Information Network (DoDIN-A) Cybersecurity and Network Operations Mission Support (ADCNOMS) contract. The ECE supports the migration of systems and applications into approved hosting environments, with the goal of closing and consolidating data centers. ECE supports HQDA G6 and the Army Chief Information Officer Enterprise Cloud Management Agency (ECMA)’s efforts to gain visibility of information systems, applications, and their migrations. NETCOM provides oversight for the sustainment of the legacy data centers, and the establishment and sustainment of on-premises Army Edge Computing Capability (AECC) and Hybrid Cloud. The ECE provides converged data services, common services, and collaboration services for all Data Center Types as defined in the Data Center Reference Architecture, to include Army Enterprise Data Centers (AEDC), Installation Service Nodes, Special Purpose Processing Nodes, Army Title 32 Service Node, Tactical Processing Node Home Station Mission Command Centers, Mission Command Training Complex, Combat Training Centers, Public/Private Clouds; and remotely extends information services to networked locations.
Highlights of Responsibilities:
- Perform engineering functions of identification, analysis, and evaluation of data center and or cloud technologies and capabilities, feature sets, applications, updates, and capabilities to allow integration and interoperability within the Enterprise.
- Architecture development and integration support including functional analysis and architecture integration in support for various enterprise initiatives, such as Commercial/Private Cloud, Hybrid Cloud, and Army Enterprise Data Centers.
- Provide analysis to include allocation of requirements and functions to architecture elements, and a description of the relationships between the elements such as Commercial/Private Cloud, Hybrid Cloud, and Army Enterprise Data Centers.
- Develop Commercial/Private Cloud, Hybrid Cloud, and Army Enterprise Data Centers architecture views to include capability, operational, services, system, project, standards, and data and information viewpoints both for both classified and unclassified.
- Perform Tier II engineering functions to maintain the storefront entry system for application owners or stakeholders to request hosting and/or hoteling data center support utilizing an approved website platform such as SPO and Power Platform.
- Coordinate milestones to collect, consolidate, and report on the NETCOM Owned Data Centers power usage, storage requirements, overhead costs, and other operational considerations as outlined by HQDA CIO and HQDA G6.
- Establish and maintain an accurate Data Center Infrastructure and Monitoring (DCIM) metrics report for the NETCOM Owned facilities. Monitor and track the maintenance of all data center heating, cooling, power, water, uninterruptible power supply, and power interconnection, rack elevations, and asset management.
- Track progress, identify problem areas, and coordinate milestones with Army CIO, HQDA G6, ARCYBER, and Army customers for application assessment through the ECMA process to determine for local, data center, or cloud hosting.
- Track progress, identify problem areas, and coordinate milestones on the development of the Army enterprise software/application modernization process, including system owner and stakeholder engagements, software assessments and design enhancements, and software engineering.
- Support and track customer onboard service request via enterprise ticketing solution through successful resolution and provide weekly migration reports to summarize migration status leveraging ECED defined metrics (such as migrating from NETCOM Owned Data Centers and/or into the AECC).
- Draft and maintain enterprise system documentation.
- Conduct Change, Configuration, Release Management (CCRM) activities on a recurring basis.
- Draft emerging technology or new capability fielding documentation.
- Complete and upload into eMASS vulnerability scans using ACAS, and compliance scans (SCAP) to support RMF.
- Develop artifacts including items such as documentation of system functionality, connectivity, data flows, PPSs, management concepts, security plan, and hardware/software configurations in support of system ATOs.
- Update the eMASS POA&M for each capability.
- Manage applicable system changes using both approved NETCOM document templates and the Configuration Management Data Base (CMDB).
- Maintain standard baseline configuration within the ITEF.
- Participate in technical information exchanges in various technical forums
- Provide enterprise compliance analysis.
- Provide and support data mining and data visualizations, including items such as dashboards, business intelligence, workflow diagrams, SharePoint Services sites, and customized queries and reports.
- Test and identify system limitations and make recommended system improvements to optimize and enhance system functionality and performance
- Support automated software delivery and configuration management of the computing environment.
- Develop and release Cyber Tasking Order (CTO) POA&M mitigations that delineate the defense in depth measures taken to reduce the risk to the DoDIN-A infrastructure, data, and customers.
- Develop system-specific technical key performance indicators (KPI) and analysis reports.
- Draft enterprise system architectural diagrams.
- Develop and maintain system diagrams, to include High Level Operational Concept Graphic (OV-1), Operational Resource Flow Description (OV-2), System Interface Description (SV-1), Systems Resource Flow Description (SV-2), or other required system interface diagrams.
- As required support fielding activities.
- Monitor capability incident queues, respond to > 95% of new incidents in accordance with minimum response times.
- Generate monthly standardized reports of incident and problem management KPIs by capability.
- Provide weekly in-depth discussions by capability on incident management performance utilizing Government provided dashboards
- Provide Tier III support (break/fix) during normal duty hours and during call-back hours.
- Coordinate and interface with the Global Cyber Center (GCC), Regional Cyber Centers (RCCs), Network Enterprise Centers (NECs), all echelons of the DoDIN-A and the Joint NetOps community, and product specialists to resolve incidents and problems.
- Document all known errors, problems, and solutions discovered in the process of executing Tier-III break/fix operations.
- Request and receive Government approval before escalating Tier-III incidents or problems to Tier-IV vendor support.
- Draft technical guidance outlining step-by-step remediation procedures, targeted to a Tier-I/Tier-II user audience.
