Systems Management (SYSMAN) Systems Engineer - Senior

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI: As a Systems Management (SYSMAN) Systems Engineer, you will provide services in support of the Army Network Enterprise Technology Command (NETCOM) on the Army Department of Defense Information Network (DoDIN-A) Cybersecurity and Network Operations Mission Support (ADCNOMS) contract. SYSMAN includes software delivery, warehousing, engineering, and Tier 0. SYSMAN supports enterprise packaging layer technologies to automatically consolidate asset data; deliver IAVM and Army Standard Software, integrate with Microsoft Configuration Manager (MCM) and SCOM hierarchies; sustain and provide configuration management of SYSMAN Enterprise/Packaging Layer environment; and provide and support Microsoft-developed SYSMAN enterprise/packaging layer integration and software delivery. SYSMAN and Army Golden Master Specific Tasks are closely related and work in concert with each other.

Highlights of Responsibilities:

• Create, test, and distribute SQL query/reports, in response to customer service requests for information regarding IAVM, AGM, common operating systems, application packages, batch programs, Enterprise Software License Agreements, Consolidated Buy Program.
• Develop, create, and test the SYSMAN install packages for operating system deployment, and baseline and unique software applications in support of SYSMAN/AGM packaging for automated distribution through the MCM hierarchy.
• Develop and publish Install Guides for the SYSMAN/AGM install packages.
• Create, update, and maintain Product Specification Guides for each baseline package, including logic, command line switches.
• Draft and maintain enterprise system documentation.
• Conduct Change, Configuration, Release Management (CCRM) activities on a recurring basis.
• Draft emerging technology or new capability fielding documentation.
• Complete and upload into eMASS vulnerability scans using ACAS, and compliance scans (SCAP) to support RMF.
• Develop artifacts including items such as documentation of system functionality, connectivity, data flows, PPSs, management concepts, security plan, and hardware/software configurations in support of system ATOs.
• Update the eMASS POA&M for each capability.
• Manage applicable system changes using both approved NETCOM document templates and the Configuration Management Data Base (CMDB).
• Maintain standard baseline configuration within the ITEF.
• Participate in technical information exchanges in various technical forums
• Provide enterprise compliance analysis.
• Provide and support data mining and data visualizations, including items such as dashboards, business intelligence, workflow diagrams, SharePoint Services sites, and customized queries and reports.
• Test and identify system limitations and make recommended system improvements to optimize and enhance system functionality and performance
• Support automated software delivery and configuration management of the computing environment.
• Develop and release Cyber Tasking Order (CTO) POA&M mitigations that delineate the defense in depth measures taken to reduce the risk to the DoDIN-A infrastructure, data, and customers.
• Develop system-specific technical key performance indicators (KPI) and analysis reports.
• Draft enterprise system architectural diagrams.
• Develop and maintain system diagrams, to include High Level Operational Concept Graphic (OV-1), Operational Resource Flow Description (OV-2), System Interface Description (SV-1), Systems Resource Flow Description (SV-2), or other required system interface diagrams.
• As required support fielding activities.
• Monitor capability incident queues, respond to > 95% of new incidents in accordance with minimum response times.
• Generate monthly standardized reports of incident and problem management KPIs by capability.
• Provide weekly in-depth discussions by capability on incident management performance utilizing Government provided dashboards
• Provide Tier III support (break/fix) during normal duty hours and during call-back hours.
• Coordinate and interface with the Global Cyber Center (GCC), Regional Cyber Centers (RCCs), Network Enterprise Centers (NECs), all echelons of the DoDIN-A and the Joint NetOps community, and product specialists to resolve incidents and problems.
• Document all known errors, problems, and solutions discovered in the process of executing Tier-III break/fix operations.
• Request and receive Government approval before escalating Tier-III incidents or problems to Tier-IV vendor support.
• Draft technical guidance outlining step-by-step remediation procedures, targeted to a Tier-I/Tier-II user audience.

Minimum Requirements:

• Secret Security Clearance
• Microsoft 365 Certified: Fundamentals certification
• Bachelor’s degree
• 7 – 12 years of experience
• Advanced sustaining engineering in applications and technologies comprising SYSMAN.
• Intermediate experience with commonly used application installation packaging tools and processes for MCM deployments.
• Intermediate experience with design, build and maintenance of hybrid IT environments. SYSMAN Software Delivery Service and IAVM Packaging.
• Intermediate experience in the following areas:
  • MCM Current Branch
  • Software Delivery
  • Packaging
  • Operating System Deployment
  • Patch Management
  • Reporting
  • Various Firmware
  • MSI, SMS Installer, Virtual Visual Basic (VB) Scripting, Batch Programming,
  • Command Line, PowerShell
  • Basic Networking Concepts
  • Remote Tools, i.e. Remote Desktop, SMS Remote, Windows Assistant
  • Microsoft Operating System Deployment or Business Desktop Deployment (BDD)
  • Advanced TCP/IP functions (WINS, DNS, DHCP)
  • Windows Server Update Services (WSUS)
  • Windows Server 2019 or later version
  • Active Directory
• Intermediate experience in the following areas:
  • Windows Server 2019 or latest version System Administrator experience, to include MCM, SCOM, SCOrch, SCVMM, SCDPM, SCSM)
  • Active Directory
  • Intermediate Network Management
  • Basic Linux and MAC OS Knowledge
  • Microsoft/VMware Virtualization
  • Operating System Deployment
  • Patch Management
  • Reporting
  • Various Firmware
  • Basic Networking Concepts
  • Remote Tolls, i.e. Remote Desktop, SMS Remote, Windows Assistant
  • SharePoint Dashboard
  • PowerShell
  • Microsoft 365
• Advanced expertise in the following areas:
  • MCM System Center 2019 Suite (SCCM, SCOM, SCOrch, SCVMM, SCDPM,
  • SCSM) (or latest version)
  • MSI, SMS Installer, Visual Basic (VB) Scripting, Batch Programming, Command
  • Line, Powershell
  • Microsoft Operating System Deployment or Business Desktop Deployment
  • (BDD) Advanced TCP/IP Functions (WINS, DNS, DHCP)
  • Windows Server Update Services (WSUS)
  • Windows Server 2019 (or latest version)
  • Microsoft System Center 2019, Intermediate Network Management
  • SQL Server Reporting Services
  • Custom SQL Query Development
• Basic knowledge of networking concepts, including common infrastructure, technologies, security, troubleshooting, and tools.
• Basic knowledge of common operating systems, including Windows Desktop, Windows Server, or RedHat Linux.
• Basic knowledge of virtualization technologies and software, such as VMWare or Hyper-V.
• Basic knowledge of cloud technologies, such as Intune, Azure, and Amazon Cloud Services.
• Intermediate knowledge in Microsoft Office tools, including Word, Excel, Outlook, Teams, and PowerPoint.
• Intermediate knowledge in latest version of ITIL processes, with particular emphasis on Change, Release, and Configuration Management for enterprise systems.
• Intermediate knowledge in latest version of ITIL processes, with particular emphasis on Incident and Problem Management for enterprise systems.
• Intermediate experience providing direct technical support and troubleshooting to customers for complex IT-related issues.

Preferred Qualifications:

• Microsoft 365 Certified: Endpoint Administrator Associate certification
• Microsoft 365 Certified: Azure Database Administrator Associate certification
• DoD Cyber Workforce Framework (DCWF 632) Systems Developer Advanced qualified (FITSP-D or GCSA or GISF or SSCP) or equivalent certification
• ITIL v4 Foundations certification

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 10% or less

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.