Service Request Management Project Manager - Intermediate

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI: As a Service Request Management Project Manager, you will provide services in support of the Army Network Enterprise Technology Command (NETCOM) on the Army Department of Defense Information Network (DoDIN-A) Cybersecurity and Network Operations Mission Support (ADCNOMS) contract. You will be responsible for managing Standard Deliverables and Unscheduled Service Requests. Standard Deliverables include any items that follow a fixed schedule or items that occur in response to a standard workflow or process. Unscheduled Service Requests are items that are not part of a fixed schedule, standard process, or workflow and include any items needed to support temporary working groups, short term projects, or other tasks that falls outside the normal lifecycle and maintenance of a capability.

• Highlights of Responsibilities:
• Execute Standard Deliverables in accordance with (IAW) the schedules and timelines within the PWS.
• Execute Unscheduled Service Requests IAW Government defined due dates.
• Use the Government provided portal and dashboard to submit and track all Standard Deliverables and timelines.
• Use the Government provided portal and dashboard for receiving and tracking Unscheduled Service Requests and timelines.

Minimum Requirements:

• Secret security clearance
• Bachelor’s degree
• 4 – 7 years of experience
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Preferred Qualifications:

• DoD Cyber Workforce Framework (DCWF 802) Project Manager Intermediate qualified (BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science or CASP+) or equivalent certification
• Project Management Institute (PMI) certified
• ITIL v4 Foundations certification

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 10% or less

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.