Data Center Engineer

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

DIGIT is looking for a Data Center Engineer to support our customer at the GSA Stennis DataCenter in Hancock County, MS. This position is onsite and will require hands-on support. The role requires problem solving skills and flexibility in a dynamic work environment. The candidate will interact closely with internal Infrastructure teams across multiple workstreams while also consulting with multiple vendors and Government stakeholders. The candidate will analyze, troubleshoot and resolve complex problems with Data Center services (business applications, networking and hardware) and prioritize tasks based on service level criteria. 

Responsibilities:

• Inventory validation of data center compute, storage, networking, and environmental support equipment.
• Collaborating with various IT teams to facilitate change management, logistics and coordination.
• Facilitating the packaging and shipping of equipment to alternate data centers.
• Coordinating with Data Center Operations on the install at destination data centers.
• Develop and execute Data Center technical drawings (ex. rack elevations, floor layouts).
• Capacity Expansion of servers, storage and network devices.
• Be intensely involved in design, build, migration and capacity expansion; work on the problems and contribute to the solution development.
• Will also play an integral role in the design, build, migration and capacity expansion and deployment of the overall solution to optimize, improve and future proof the customer’s strategy.
• Responsible for coordinating new hardware deployment and decommissioning of existing hardware.
• Responsible for hands-on Equipment Troubleshooting, Parts replacement and Vendor escorting.

Requirements:

• Public Trust Clearance by start date.
• 4-9 years of experience and Bachelor’s degree or equivalent.
• Minimum of 5 years relevant experience with a focus on Physical Data Center Projects.
• Experience as a remote worker demonstrating time management and self discipline.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success. 
• Functions as a SME Data Center Engineer with minimum of 5 years of related work. 
• On-call 24x7 with onsite response time requirements
• Travel, less than 10%

Desired:

• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Experience supporting industry standard software products.
• Experience with Sunbird DCIM.
• Direct experience with Data Center design and operations.
• Direct experience using ServiceNow or other ticketing tools for ticket management and inventory management.
• Self-motivated, detail oriented, positive in approach, professional persona.
• General knowledge of server/network equipment and software support configurations.
• Strong aptitude for an independent working environment and high productivity rate.
• Excellent communication and customer relationship skills.  Being able to accurately communicate the issue by using the right context and industry terms. 
• Server, OS, Network, BICSI or data center certification is a plus.
• Proficient with Microsoft Office (Word, Excel) and Visio.
• Direct experience with Data Center design and optimization initiatives.
• Must be a hands-on Engineer that is willing to "roll up their sleeves".

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following:

• Personnel are expected to appear on camera for meetings with co-workers and government partners via video chat. 
• Personnel are expected to ensure the protection of proprietary company and customer information accessible.
• Communicate verbally and respond to verbal communications in person, over the phone or by video chat.
• Communicate clearly and succinctly in writing, primarily utilizing a keyboard. 
• Sitting for long periods.
• Standing for long periods.
• Viewing computer screens for long periods of time. 
• Travel minimally, 10% of the time.
• Ambulate throughout an office and/or between several buildings.
• Must be able to work at heights, off of a ladder, lift up to 50 pounds, use pallet jack and server lift.
• Place of duty is located at 9323 Cypress Loop Road, Stennis Space Center, MS 39529

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.