Customer Account Manager (IT)

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Description:

Empower AI is looking for a talented and motivated person to join our team in the National Capital Region (NCR).  Perform as a Customer Account Manager (CAM) for DISA J6 C4E as the face to the customer for all Information Technology (IT) requirements.

Responsibilities:

• Maintain accountability of all high priority IT requirements
• Interacting with customers regularly to increase customer satisfaction and customer respect.
• Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering, management, and cost parameters.
• Taking ownership and managing the requirements from creation to completion.
• Coordinating with Agency Information Management Officer (IMO) and DISA Joint Service Provider to satisfy customer’s IT requirements.
• Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
• Coordinating test and evaluation of hardware and software being considered for implementations.
• Utilizing JSP policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software.
• Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.