Wireless Network Administrator

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DIGIT is seeking a Wireless Network with a focus on Wireless Local Area Network (WLAN) expertise  to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of wired and wireless local area network (WAN/WLAN) equipment as part of a large technology refresh initiative. The individual will utilize tools to provide predictive heat mapping, onsite surveys utilizing Ekahau, and Cisco Prime Infrastructure. This includes supporting the implementation of Software-Defined Access (SDA) at Regional Office Buildings.  The Wireless Network SME will also be responsible for performing Level/Tier 3+ Network Architecting and Administration of Wide Area Network (WAN), Local Area Network (LAN), Wireless Local Area Network (WLAN), and Data Centers assigned by GSA. This opportunity is part of a larger digital transformation initiative aimed at providing flexible service delivery models using advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning to complete GSA's shift to a fully digital experience.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Responsibilities:

• Designing, implementing, and managing wireless local area network (WLAN) equipment as part of a large technology refresh initiative.
• Coordinating the implementation of wired and wireless network equipment across hundreds of sites globally.
• Provide predictive heat mapping and onsite surveys utilizing Ekahau to identify areas for optimization and improvement.
• Utilize Cisco Prime Infrastructure, Cisco Catalyst Center, Solarwinds, and other tools to monitor and troubleshoot the WLAN network in real-time.
• Managing, monitoring, and optimizing the performance of existing WLAN networks across hundreds of sites globally.
• Manage WLAN infrastructures to include access points (WAPs), wireless LAN controllers, and integrations into Software Defined Access (SDA) infrastructures.
• Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management.
• Establish network monitoring for newly installed and replaced equipment.
• Support and operate Software-Defined Wide Area Networks (SD-WAN) sites.
• Support and maintain network equipment and configuration (routers and routing).
• Manage the LAN/WAN routing protocol between the routers and perform port management, network capacity management (including planning and trending).
• Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network.
• Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits.
• Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas.
• Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis.
• Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
• Develops analytical and computational techniques and methodology for problem solution.
• Prepares and presents written and oral reports.
• Prepares and presents proposals, or portions thereof, primarily in field of specialty 
• Analyzes, diagnoses, and recommends solutions to complex problems.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Generates / updates network documentation in coordination with the onsite installation resources.
• Work is performed under the general direction of a senior level manager.
• Ability to establish and maintain effective working relationships with associates and client personnel at all levels.
• Produce knowledge base articles and SOPs.

Requirements:

• Public Trust Clearance and ITILv4 Foundation Certification by start date.
• Bachelor’s degree or equivalent and 7 - 12 years of related experience.
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. 
• Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. 
• Functions as a technical expert across multiple project assignments. 
• May supervise others.
• Design and develop solutions to complex applications problems, system administration issues, or network concerns. 
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Desired:

• Cisco Certified Network Professional Wireless (CCNP Wireless) or Cisco Certified or Cisco Certified Internetwork Engineer (CCIE)
• Proficient in configuring the following protocols: BGP, OSPF, EIGRP, and Static routes.
• Familiar with SD-WAN architectures such as VMware (VeloCloud)
• Design network architecture for Software Design Access / Software Defined Networks, utilizing Cisco Catalyst Center.
• Must be willing to work a variety of shifts, including holidays as scheduled.
• Shall possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
• Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (Solarwinds), Cisco Prime, LAN/WAN control protocols, Ansible, Service Now, Cisco Catalyst Center, Cisco ISE. 
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time. 
• Travel 20%, via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.