Mac Desktop and OS Engineer

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

DIGIT is seeking a Mac OS Engineer with a focus on macOS system provisioning, hardware testing, software packaging, scripting, vulnerability patching, documentation, QA testing, and mac support and training.  This engineering position will also manage and maintain third-party macOS applications and installers.  A key focus of this role is providing daily onsite support at GSA Headquarters.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

- Provide onsite support at Central Office to users.

- Evaluates, tests, deploys, and updates macOS

- Develops, tests and implements CIS compliance for macOS.

- Utilizes Bash/zshell (Zsh) scripting for macOS software deployments and attributes.

- Develop and support macOS provisioning and zero touch deployments.

- Remediate vulnerabilities with Mac devices. 

- Create packages for applications for deployment on GSA macOS workstations.

- Create and update certificates required for Apple Push Notification Service.

- Writes or reviews software and system documentation 

- Develops and executes QA test procedures. 

- Manage and maintain third-party macOS applications and installers.

- Provide Tier 3 support for Mac devices.

- Provide training to Tier 1 and 2 in support of Mac devices.

- Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

- Performs complex analysis, design, development, testing and debugging of computer software in support of distinct product hardware or technical devices 

- Develops software solutions by analyzing system performance standards, conferring with users or systems engineers; analyzing systems flow, data usage and work processes; and investigating problem areas 

- Activities range from operating systems architecture integration and software design to selection of computer systems, languages and/or equipment 

Requirements:

- Public Trust Clearance by start date.

- 10 - 15 years of experience and bachelor's degree

- Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.

- Experienced with macOS support and engineering.

- Possesses and applies comprehensive knowledge across key tasks and high impact assignments. 

- Functions as a technical expert across multiple project assignments. 

- Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.

- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.

- Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.

- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Desired:

- Jamf Pro Certification 100 and 200

- Apple Certified Technical Coordinator (ACTC) or equivalent

-Experienced with Bash/zshell (Zsh) scripting 

-Proficiency with Jamf Pro Administration

- Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.

Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

- If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 

- Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 

- Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.

- Viewing computer screens and sitting for long periods of time. 

- Travel is not required.   

- Place of duty is located at GSA Headquarters - 1800 F St NW, Washington, DC 20405

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.