JWICS Imaging Technician

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI: As an Asset Management JWICS Imaging Technician, you will perform asset management imaging activities at all locations supporting organizational staff members within the Joint Service Provider (JSP) user community and you will interact daily with Service Deck Technicians to ensure productivity and provide resolution to asset management imaging issues that the Service Deck Technicians may have with existing desktops, laptops & tablets. As an Asset Management Imaging Technician, you will apply your comprehensive knowledge of asset management Imaging to ensure asset management services are delivered in a timely fashion. You will provide input to configuration management planning; Assist in provisions for configuration identification, change control, configuration status accounting and configuration audits; Participate in the change process so that only approved and validated changes are incorporated into the customer infrastructure. Assist in the workforce analytical and planning experience and using sound judgment in carrying out asset management tasks.  You will also assist in identifying, researching and resolving problems In assuming this position, you will be a critical contributor to meeting Empower AI's mission to fundamentally improve how the government conducts business and help its leaders achieve their missions by realizing the promise of AI.

Highlights of Responsibilities:

• Execute processes and procedures to create and maintain workstation images and build new systems using a standard imaging process using PXE boot in Microsoft SCCM (System Center Configuration Manager)
• Utilize software installation scripts for automated software installations
• Follow procedures for receipt and issue of materials and equipment
• Create SNOW tickets to report image failures and track progress to resolution
• Supports distribution of equipment, monitors inventory and analyzes requirements in order to monitor and ensure desired delivery times
• Duties include unboxing computers from warehouse, tracking assets in SNOW tickets, working with DPAS Property Custodians to assure proper asset tracking.
• Be knowledgeable on the company’s policies and procedures of company and government asset management associated with imaging IT equipment
• Supports all government property and software audits of IT equipment being imaged
• Assess, manage and track several pieces of IT equipment being imaged simultaneously in various stages of production while working under deadlines
• Leveraging technical expertise to troubleshoot and resolve issues with the imaging process
• Manage the supply chain of equipment to ensure sufficient bench stock levels and timely delivery of equipment

Qualifications:

• Clearance Required: US Department of Defense (DOD) issued Top Secret clearance with the ability to obtain SCI eligibility.
• Strong customer service orientation.
• Understands government property administration and accounting duties and practices
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Required Education and Experience: 

• Required Experience: 2-5 years’ experience.
• Required Education: Bachelors or equivalent, including consideration of vendor certification in the technology being applied such as Microsoft MCP or Novell CNE.
• DoD 8750 Level II Certification: Security+
• ITILv4 Foundation minimum certification preferred.

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Repeatedly lift and carry weight up to 50 pounds

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.