Growth Operations Specialist

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

The Opportunity

We are seeking a collaborative, entrepreneurial, flexible team member who be part of our team working to broaden our existing footprint and expand into new areas of Government service. You should be growth-minded with a desire to make a mark on the work we do with our government customers. The major elements of your role include the following:

Growth Operations: You should come to the table with an ownership mindset and an eye toward supporting the leadership team with data that enables informed data-driven decision making. You will support pipeline growth and management, budget management and additional operational support for the Growth team.  You will support the ServiceNow Opportunity tracking system and the reporting and integration between the finance and growth teams. Relevant platforms include:  ServiceNow, Unanet and SharePoint.  

IDIQ Portfolio Support: In this capacity, you will serve as our “first line of defense” for opportunities released on our existing Indefinite Delivery/Indefinite Quantity (IDIQ) and Government-wide Acquisition Contracts (GWAC) vehicles. You will work closely with the Business Development and Capture Managers to align on the strategy for future IDIQ and GWAC opportunities, participate in industry events, research vehicle trends, and support teaming decisions based on outreach and evaluation of information.

You will report directly to the Vice President of Proposals and Growth Operations and interact regularly with other leaders and members of the Growth organization. You are a key to the success of the organization, and you should come prepared to contribute to individual efforts and the team projects in a meaningful way.

Responsibilities:

Growth Operations

• Administer, manage and oversee the ServiceNow Business Development and Contract Management applications
• Provide pipeline decision support on a periodical and ad hoc basis as needed
• Train Growth Team colleagues on how best to use ServiceNow Opportunity tracking
• Act as the SME for creating, changing and updating the database configuration including data content, process automations and generated reports; administer all database user accounts
• Create custom searches and reporting for executive leadership requests
• Support interface with finance applications for tasks such as purchase requisitions, invoicing, and budget management

IDIQ Portfolio Support

• Responsible for business development, customer relationship management, stakeholder engagement and education, reporting, opportunity distribution, and issue resolution
• Develop, refine, and continually improve relevant processes and tools for internal and external distribution of qualified task orders
• Identify and qualify new business opportunities and support pipeline development
• Monitor procurement portals and ensure timely and efficacious task order distribution
• Provide support for bid/no-bid recommendations on opportunities
• Develop and disseminate reporting on relevant metrics
• Contribute Market, Competitive, and Contract Compliance analyses to capture efforts and proposal responses
• Educate internal business leads and stakeholders regarding contract scope, features, and benefits in support of acquisition strategies
• Coordinate long-term pursuit and teaming strategies for Empower AI’s GWAC/IDIQ portfolio
• Support GWAC/IDIQ-relevant initiatives from Business Development, Capture Management, Proposals, Marketing, Senior Leadership, and Business Units

Requirements:

• Expertise in ServiceNow – including the ability to configure the current application using the development and production environments
• Expertise using SharePoint, Excel, and PowerPoint for reporting and tracking
• Experience with Government procurement and acquisition sites and services
• Excellent problem solving and analytical skills
• Passion and energy to delivery high quality results
• Ability to solve problems independently and with good judgement
• Entrepreneurial mindset to drive results
• Strong interpersonal, stakeholder management and relationship-building skills
• Ability to negotiate with variety of teams to “get to yes”
• Ability to work in a hybrid environment (2-3 days/week in-person)

Education and Experience:

• 3-5 years of relevant experience with a growth or BD team
• Knowledge and understanding of Government procurement and business development practices
• Basic understanding of Federal Acquisition Requirements (FAR/DFARs)
• Associate or bachelor’s degree from an accredited university or college

Physical Requirements:

The physical demands described below are representative of the essential functions of this job. We will make reasonable accommodation for individuals with disabilities to perform the essential functions. While performing the duties of this job, you may be required to do the following:

• Communicate verbally and respond to verbal communications in person and over the phone
• Communicate clearly and succinctly in writing, primarily utilizing a keyboard
• Engage in intermittent physical activity, including bending, reaching, lifting, filing, and prolonged periods of sitting
• Travel minimally, via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds)

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.