IT Operations Director

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

This is a Senior Level Position. It is required that the IT Operations Manager have the following certification: a. ITIL® Foundation or Practitioner v.4 certifications and the DevSecOps FoundationSM certification from the DevOps Institute.

IT OPERATIONS DIRECTOR I

• Executes defined strategies and tactics required to meet business area objectives for growth, profitability, and effective contract performance
• Manages fiscal, personnel, and material resources associated with contracted efforts within assigned business areas
• Reviews and approves project budgets, plans, and schedules to ensure compliance with company Project Planning and Reporting standards and sound business practices
• Meets with clients, representatives of other companies, vendors, subcontractors, government agencies, etc., typically at the middle management level to present organization views, or discuss contract changes
• As required, directly manages complex contracts requiring significant management skills and experience
• Participates in the development of corporate annual operating plans
• Fully follows established company policies and procedures and conducts all activities in strict accordance with legal and ethical practices
• Performs other duties as assigned or required

This is a Senior Level Position. It is required that the IT Operations Manager have the following certification: a. ITIL® Foundation or Practitioner v.4 certifications and the DevSecOps FoundationSM certification from the DevOps Institute.

Requirements:

• Bachelor’s Degree or equivalent related experience
• 15 years experience
• ITIL® Foundation or Practitioner v.4 certification
• DevSecOps FoundationSM certification from the DevOps Institute.

Preferred Education and Experience:

• It is STRONGLY PREFERRED that the IT Operations Manager have the following qualifications:
  • a. At least 15 years’ experience of progressively greater authority and responsibility, in the IT operations or IT infrastructure operations fields.
  • b. Bachelor’s degree in a relevant information technology discipline.
  • c. Demonstrated experience managing the IT operations or IT infrastructure operations of a broad and complex IT environment of similar size and scope.
  • d. Demonstrated experience improving the IT operations or IT infrastructure operations of a broad and complex IT environment of similar size and scope.
  • e. Demonstrated ability for quality oral and written communication relevant to IT operation or IT infrastructure operations

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.