Sr. Communication Services Administrator - Lead

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

As a Senior Communication Administrator - Lead for Empower AI, Inc., you will manage and maintain equipment, lines, and voice circuits for all United States Mint equipment and locations and will work with United States Mint Contractors to ensure their services are provided as required under the various United States Mint contracts related to Communications Services. You will serve as a critical component in meeting our mission of providing excellent services to our client. Your experience ensures an exciting and rewarding opportunity to be at the forefront of providing the communications services required to support the United States Mint’s telephony services. In assuming this position, you will be a critical contributor to meeting Empower AI, Inc.’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities:

• Meet the United States Mint’s business needs for highly available, scalable, reliable, and secure Communications Services
• Provide Communications Services with features and functions that meet end-user needs and meet United States Mint business requirements
• Provide Communications Services that can leverage operational scale and best practices to achieve optimum commercial price performance
• Provide administrative, operational, and management support
• Achieve agreed-to Service Levels
• Provide On-Call escalation support for the 24x7x365 Service Desk

Requirements: 

• Bachelor’s degree Information Systems/Relevant Field.
• Certified Telecommunications Network Specialist (CTNS) prior to onboarding.
• Minimum 15 years communications services experience.
• Practical skills, experience and training designing, configuring, and deploying communications services hardware and software including but not limited to Avaya phone system, AT&T Toll free network, cable management, and operations and administration of communication systems.
• Ability to keep sensitive and confidential material private.

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.