IT Service Manager

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

ESSENTIAL FUNCTIONS BY LEVEL: 

• Prepares work statements
• Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations
• Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
• Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle
• Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts
• Develops System Architecture and System Design documentation
• Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
• Participates in and initiates concept development and trade-off studies
• Prepares program and test specifications
• Prepares test procedures and data
• Selects performance levels of components and subsystems
• Directs the design of information management equipment and systems
• Describes interfaces among various subsystems
• Devises appropriate tests to use in evaluating, debugging, and checking of equipment and systems for accurate and dependable conformance to specifications
• Prepares complete documentation of methods, procedures, and design
• Supervises revisions and changes
• Assists with implementation of combined hardware/software systems
• Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas
• Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
• Develops analytical and computational techniques and methodology for problem solution
• Prepares and presents written and oral reports
• Prepares and presents proposals, or portions thereof, primarily in field of specialty
• Analyzes, diagnoses, and recommends solutions to complex problems
• Serves as principal analyst for research project
• Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems
• Conducts research and analysis of algorithms and defines data structures that lead to highly efficient system design parameters
• Performs related work as required
• Work is performed under the general direction of a senior level manager
• Ability to establish and maintain effective working relationships with associates and client personnel at all levels
• Ability to work in a normal office environment
• Cost management responsibility within assigned area

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in Computer Science or equivalent related experience
• ITIL v4
• IAT Level I Certification 

EXPERIENCE REQUIRED BY LEVEL:

• III: 4 – 9 Years

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 25 pounds
• Travel by land or air transportation 15 %

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.