Lead VDI SME

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI: As the Lead VDI SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.

Highlights of Responsibilities:

• Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in National Capital Region.
• Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in Hampton Roads (Norfolk/Suffolk).
• Maintain desktop image repositories and perform recomposes.
• Provide all necessary network connectivity, CSR space, physical and network security services, DNS, backup and restoral services, and physical/virtual machine management services for the virtual desktop solution.
• Maintain server equipment operation and connectivity, backup and restoration, and physical and virtual machine technical support services (in coordination with JSP divisions and branches including Cyber Security, Engineering, and Enterprise Services.
• Perform management and maintenance of VMWare software (i.e., vCenter, View, etc.).
• Maintain management and maintenance of Nutanix servers, or Support Products List (SPL) approved hardware, cluster and network devices (in conjunction with the storage or networks team).
• Maintain management and maintenance of DaaS servers to include patching and monitoring.
• Provide database support and maintenance, server floor hardware maintenance, DaaS support and maintenance (VDI) and creation of configuration documentation and SOPs.

Minimum Requirements:

• Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
• Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
• Computing Environment (CE) Certification: Recent and relevant technical certification.
• Top Secret security clearance.
• Experience in managing VMWare View Horizon in a JSP server and client systems, to include knowledge in future versions
• Experience with Hewlett Packard Enterprise server hardware visualization.
• Experience with Windows environment on Server 2012, and Windows 7 and/or 10 operating systems environments similar in size and scope of this order.
• Experience with applications/systems in clustered environments.
• Experience with MS AppV, ThinApp, Citrix, and other application virtualization technologies.
• Experience with MS System Center Configuration Manager for deployment of applications.
• Experience with securing Operating Systems to comply with DISA STIGs; network experience configuring and maintaining desktop firewalls.
• Possess certifications for VMWare VDI.

Preferred Qualifications:

• ITILv4 certification

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 25% or less

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.