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SUMMARY
DIGIT is seeking a Junior Computer User Support Specialist to support ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include...
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Director, Business Development — DoS/DHS/Federal Civilian
The Director of Business Development for the Federal Civilian Business Unit will be responsible for driving new business growth across the Department of State, DHS, GSA, HHS, and other priority federal civilian accounts. This is a quota-carrying business development role requiring demonstrated success as the primary account and pursuit business development lead for large-scale federal civilian opportunities.
The ideal candidate will bring established customer relationships, proven account ownership, disciplined pipeline development, and...
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Highlights of Responsibilities:
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Primary Duty – AT Engineering, Senior Technical Authority, Section 508 Compliance, and Independent Judgment
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Highlights of Responsibilities:
- Leads J6 Knowledge Management strategy and operations across all Service Desk functional areas (PWS 6.1 through 6.15), maintaining the WI Repository with approximately 900 defined WIs in the Call Center and Desk Side Support portals, 150 in the Self-Help Portal, and additional WIs and SOPs across all supporting service areas.
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Highlights of Responsibilities:
- Analyzes mobile device service data from ServiceNow and MDM platforms to generate performance reports and trend analyses.
- Produces regular reporting on mobile program metrics including device inventory, activation rates, ticket volumes, SLA compliance, and data usage.
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Primary Duty – Customer Account Management, Requirements Development, and Independent Judgment
- Independently manages an assigned portfolio of supported organizations as the dedicated Customer Account Manager; exercises discretion in planning, conducting, and documenting recurring in-person and virtual engagements with identified customer representatives; independently advocates for customer requirements within J6.
- Independently develops and processes Business Requirements Documents (BRDs) and Supported Products Requirements Documents (SPRDs) for above-standard requirements submitted through...
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Primary Duty – Active Directory Account Administration, Scripting, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform end user account lifecycle administration across NIPRNet, SIPRNet, and Yellow Network using Active Roles Server, DEPO, DEOS, and Defense Enterprise Email, including resolution of access-related shortfalls, dormant account processing, journaling administration, and PowerShell/Python scripting for bulk operations. The candidate exercises discretion and independent judgment in...
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Primary Duty – Active Directory Account Administration, Scripting, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform end user account lifecycle administration across NIPRNet, SIPRNet, and Yellow Network using Active Roles Server, DEPO, DEOS, and Defense Enterprise Email, including resolution of access-related shortfalls, dormant account processing, journaling administration, and PowerShell/Python scripting for bulk operations. The candidate exercises discretion and independent judgment in...
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Primary Duty – Active Directory Account Administration, Scripting, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform end user account lifecycle administration across NIPRNet, SIPRNet, and Yellow Network using Active Roles Server, DEPO, DEOS, and Defense Enterprise Email, including resolution of access-related shortfalls, dormant account processing, journaling administration, and PowerShell/Python scripting for bulk operations. The candidate exercises discretion and independent judgment in...
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Primary Duty – 2nd Shift Service Counter Systems Analysis, Configuration to Specification, and Independent Judgment
The primary duty of this position, in both importance and consequence to J6 operations, is the independent application of systems analysis techniques and specialized technical knowledge to diagnose, determine, and resolve the technical problems presented at the walk-in service counter during 2nd shift hours. This includes consulting with users to determine their functional requirements; analyzing those requirements together with the configuration, security posture, and operational context of the...
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Primary Duty – Remote Support Systems Analysis, Diagnostic Decision-Making, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to deliver mid-level Tier II remote support to J6 users, including diagnostic problem-solving via remote access tools, classified access troubleshooting, and coordination with deskside technicians for on-site intervention. The candidate exercises discretion and independent judgment in technical resolution decisions, in determining when an issue can be resolved remotely versus when...
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Primary Duty – Senior Technical Lead, Multi-Program Direction, and Independent Judgment
The primary duty of this position is the independent application of advanced systems analysis techniques and highly specialized technical knowledge to serve as the senior technical lead for Tier II Deskside operations at the Pentagon. The candidate exercises significant discretion and independent judgment in directing four concurrent program areas (cyber vulnerability remediation, standalone patching, MFA security token inventory, and Joint Staff SIPRNet PKI Trusted Agent operations), in escalation handling for the most...
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Primary Duty – Senior Tier II Advanced Systems Analysis, Technical Escalation, and Independent Judgment
The primary duty of this position is the independent application of advanced systems analysis techniques and highly specialized technical knowledge to: serve as the primary technical escalation point for complex Tier II incidents; lead workstation imaging and deployment operations including STIG validation; exercise Trusted Agent authority under DoD PKI policy for SIPRNet PKI token issuance; analyze and prioritize cyber vulnerability remediation on the most critical workstations; and determine response...
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Primary Duty – Tier II Systems Analysis, PKI Trusted Agent Authority, and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to: analyze and diagnose Tier II incidents and select appropriate remediation; design and modify workstation imaging and software configurations to user-specific functional specifications; exercise Trusted Agent authority under DoD PKI policy for SIPRNet PKI token issuance; analyze cyber vulnerability data and select remediation approaches; and consult with users to determine functional...
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As an Information Security Analyst I, you will assist the Program Manager and Cybersecurity Engineers with Risk Management Framework (RMF) related activities including Security Control Assessments (SCA) and assisting system owners in the transition to RMF compliance. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. This position is located in Fort Huachuca, Arizona. Must have active Secret clearance.
Highlights of...
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Primary Duty – Forward Deployed Tier II Systems Analysis and Independent Judgment
The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform Tier II deskside support at the forward-deployed Crystal City location, including diagnostic problem-solving across hardware, software, applications, and network connectivity domains. The candidate exercises discretion and independent judgment in technical resolution decisions, in prioritizing concurrent service calls, and in coordinating with Pentagon-based infrastructure, Network Operations, database, and development teams...
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Primary Duty – VIP Team Leadership, Technical Escalation Authority, and Independent Judgment
- Leads day-to-day VIP Support operations; customarily and regularly directs the work of assigned VIP Support Technicians (Senior and Mid-Level) across all five VIP mission areas; assigns priorities, monitors service delivery quality, and provides input on performance evaluations and personnel recommendations.
- Serves as the senior technical escalation authority above the VIP Support Technician (Senior) level; independently applies advanced systems analysis techniques and highly specialized knowledge to...
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Primary Duty – VIP Strategic Communications, Messaging Strategy, and Independent Judgment
- Independently develops and disseminates communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules; exercises discretion in determining messaging content, timing, format, and target audience.
- Immediately communicates system outages to appropriate Government POCs and VIP users using Government-provided tools; independently maintains constant communications until services are restored;...
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Primary Duty – VIP Systems Analysis, TS/SCI Technical Support, and Independent Judgment
- Independently applies systems analysis techniques and specialized technical knowledge to diagnose and resolve Tier II hardware, software, and connectivity failures for Level II Gold and Level III Platinum VIP users across NIPRNet, SIPRNet, and TS/SCI networks; maintains single-ownership cradle-to-grave accountability for each incident.
- Conducts daily Level III Platinum VIP wellness visits between 6:30 AM and 10:00 AM; independently analyzes and documents current issues impacting each VIP customer across...
