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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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Empower AI is seeking a Contact Center Knowledge Manager to support a contact center for a federal civilian customer.
Responsibilities:
- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing
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Empower AI is seeking a software development consultant to join our SBA team supporting disaster management and recovery for small businesses affected by natural disasters. This developer will be a key part of a team providing insights to our federal customer from a range of internal and external data sources to reduce the burdens on the American people following disasters.
The position is split between two major lines of effort. The first, leading a software development task using geospatial models and python to support agency situational awareness following disasters. Second,...
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Empower AI is seeking a Senior Software Asset Management (SAM) Specialist to join our remote team supporting Department of Homeland Security.
Responsibilities:
- Responsible for all Software Licensing Optimization (SLO) and Procurement Support task within the program.
- Will provide stakeholders with knowledge of industry standard licensing...
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Empower AI is seeking a Help Desk Specialist to join our remote Software Asset Management team supporting Department of Homeland Security.
Responsibilities:
- Monitor the software licensing mailbox and respond to all requests
• Process service request in a manner in accordance set...
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Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.
Responsibilities:
- Manage IT projects within contact center environment
- Implement Salesforce technical solutions
- Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
- Evaluate emerging contact center technologies and present findings to stakeholders
- Facilitate work sessions with business users to understand business processes and requirements
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We are seeking a Sr. DevOps Engineer to join our infrastructure team supporting critical systems at USCIS, where you’ll tackle complex technical challenges and build automated solutions that matter. As a Sr. DevOps Engineer you will mentor fellow engineers, architect scalable infrastructure solutions, and work alongside a collaborative DevOps team supporting 14 development teams. This is an opportunity for a self-motivated engineer who thrives in fast-paced environments and wants to make a meaningful impact on systems that serve thousands of federal workers.
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As the Medical Director, you will be responsible for the provision of medical insight and expertise for Medicare claims review determinations and national coverage and payment issues under the direction of the Program Director, as well as serving as a public spokesperson for the CERT RC contract and the CERT program in general.
Responsibilities:
- Interacts with/presents to medical societies, peer groups, CMS...
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Position Summary: The Deskside IT Support Specialist provides on‑site technical support to end users, ensuring reliable operation of desktops, laptops, mobile devices, peripherals, and local infrastructure. This role focuses on hands‑on troubleshooting, customer service, and maintaining a productive technology environment. The specialist serves as the escalation point for issues that cannot be resolved remotely and works closely with IT teams to support hardware, software, and network systems.
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Empower AI, Inc.: As a Technical Lead Medical Review Specialist (Medical Reviewer V) for Empower AI, Inc., you will provide operational support to the Medical Review Manager and the Medical Review Staff in managing production related to claims determinations and review. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national level. In assuming this position, you will be a critical contributor to meeting Empower AI, Inc.'s mission: To deliver innovative, cost-effective solutions and services...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The...
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Highlights of Responsibilities:
- Serves as the J6 MME enterprise Mac systems engineer, independently designing and governing Mac infrastructure architecture, configuration management, and operational policy for approximately 303 Mac computing devices across NIPRNet, SIPRNet, and higher classification networks; provides senior engineering technical authority to the reactionary team on complex Mac system and service...
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As the OMC Deskside Technician (Mid-Level), you will act as a model of customer service excellence to all organizational staff members in the 6.14.12 Office of Military Commissions Dedicated Support (OPTIONAL) as part of DISA’s C4E J6 Service Delivery contract. You will be responsible for providing mid-level IT help desk and deskside support to OMC users at C
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SUMMARY
DIGIT is seeking an IT Warehouse Journeyman Warehouse Operations Support technician to support the Government-provided warehouse operations and refresh of computer hardware. This role will be integral to the management of the...
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Highlights of Responsibilities:
- Lead month-end close processes by ensuring timely and accurate reporting (6 workday close)
- Review and examine financial statements to approve various journal entries
- Create and review/approve detailed quarterly balance sheet account reconciliations
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Highlights of Responsibilities:
- Financial Statement preparation and owner
- Key owner of GL financial system
- Key partner to Treasury function
- Lead a team of approximately 8-10 employees including responsibility for Payroll, AP, AR, Billing, Banking & Treasury, GL, & Technical Accounting
- Provides management with timely reviews of organization's financial status and progress in its various programs and activities
- Key partnership with finance organization for teaming on consolidation of actuals and...
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As a Customer Communications Support Manager, you will lead enterprise voice, video, and unified communications services for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract across multiple security enclaves.
You will oversee audio/visual (A/V) infrastructure, conference room sustainment, video teleconferencing (VTC) operations, and Tier II/III escalation for unified communications incidents. You will provide engineering and operational leadership for the communications stack including Cisco Unified Communications Manager (CUCM), Unity Connection, and voice/video protocols (SIP,...
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As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract supporting approximately 13,000 DCSA personnel.
You will oversee daily Tier I, II, and III service desk performance across First Call Resolution (FCR), Customer Satisfaction (CSAT), queue management, and hands-on technical team leadership. You will lead service desk operations spanning DCSA’s primary site at Russell Knox Building and field sites, applying ITIL/ITSM and Scaled Agile Framework (SAFe) methodologies to drive consistent service...
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As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level. The role supports...
