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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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We have an exciting opportunity at the Department of State! The Infrastructure Architect is responsible for the design, development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilities:
- You will be responsible for infrastructure architecture development support.
- The Infrastructure Architect will translate architectural directions into support requirements, including detailed impact assessments on current operations, risk analysis of proposed migrations, and evaluation of the supportability of new technologies.
- In this role, you will document...
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We have an exciting opportunity at the Department of State! The Senior Infrastructure Engineer is responsible for the development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilties:
- You will provide comprehensive engineering and implementation services for core physical and virtual hosting environments (including cloud) supporting all customer systems, both domestically and internationally.
- These services cover the full life cycle of infrastructure design, deployment, management, and modernization, ensuring alignment with customer security,...
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We have an exciting opportunity at the Department of State! The CASD Tier 1 Service Desk Agent is the primary contact for all customer service events related to the global customer IT environment.
Responsibilities:
- You will be responsible for providing professional, high-quality Tier 1 support to the internal user community (~40K users) and, often generate service tickets for every service event. Service events include incidents, problems, service requests, and change requests, which may be submitted via email, phone, instant message, agent chat, chatbot (when available), ticket management system (currently Service Now), or automated event reporting.
- You...
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We have an exciting opportunity at the Department of State! The Application User Access Administrator is the primary contact for all customer service events related to providing and maintaining access to the global customer IT environment and applications.
Responsibilties:
- You will be responsible for providing professional, high-quality Tier I/II application access support to the internal user community (~40K users). Service events include incidents, problems, service (access) requests, and change requests, which may be submitted via email, phone, instant message, agent chat, chatbot (when available), Ticket Management System (currently Service Now), or...
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We have an exciting opportunity at the Department of State! The Imaging and Configuration Technician is responsible for performing all necessary assembly, testing, workstation/server imaging, and configuration of IT equipment prior to shipment to anywhere within the global customer IT enterprise environment. You will assist in the management of all packaging and shipping processes for IT equipment, including shipments to remote and challenging overseas locations, adhering to customer standards.
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We have an exciting opportunity at the Department of State! The Configuration Management Database (CMDB) / Asset Management System (AMS) Administrator is responsible for all CMDB/AMS management operations within the hybrid VPC and global network infrastructure for the customer using the ITIL framework.
Responsibilities:
- You will maintain an accurate and up-to-date CMDB that serves as the authoritative source for all Configuration Items (CIs) and their relationships within the customer enterprise IT environment.
- The CMDB shall integrate with AMSs (e.g., ILMS, ServiceNow) to ensure consistency between...
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We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the modernization of and legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages and modernizes over 200 legacy applications and products, including existing and new products introduced during this effort.
Responsbilities:
- The analyst oversees application user management to provide and maintain access.
- You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance...
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We have an exciting opportunity at the Department of State! The Capacity and Performance Analyst is responsible for the development and maintenance of the Capacity Management Plan (CMP) supporting the hybrid VPC and global IT infrastructure for the customer.
Responsbilities:
- The CMP will detail current performance and utilization, forecasting future requirements, identifying capacity issues, and outlining plans to enhance performance and meet business needs.
- The CMP should also describe capacity management processes and procedures and address any financial impacts associated with risk assessments and recommendations.
- You will...
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We have an exciting opportunity at the Department of State! The Cloud Engineer is responsible for the development and maintenance of the cloud engineering services supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilities:
- You will provide comprehensive engineering, design, and implementation services for core physical and virtual hosting environments (including cloud) supporting all customer systems, both domestically and internationally, in compliance with DoS data sovereignty and security requirements.
- These services cover the full life cycle of infrastructure design, deployment, management, and...
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We have an exciting opportunity at the Department of State! The Enterprise Monitoring Engineer is responsible for the development and maintenance of the enterprise monitoring services supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilities:
- The Engineering Monitoring Manager shall ensure effective use of enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, AppDynamics, Zabbix or equivalent) to provide comprehensive visibility, alerting, and dashboarding across on-premises and cloud environments.
- You will develop integrated dashboard solutions that provide both program-level views for...
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We have an exciting opportunity at the Department of State! The Infrastructure Engineer is responsible for the development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilties:
- You will provide comprehensive engineering, design, and implementation services for core physical and virtual hosting environments (including cloud) supporting all customer systems, both domestically and internationally.
- These services cover the full life cycle of infrastructure design, deployment, management, and modernization, ensuring alignment with customer security,...
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We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages over 200 legacy applications and products, including existing and new products and applications introduced during this effort.
Responsbilities:
- The analyst oversees application user management to provide and maintain access.
- You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and...
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We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages over 200 legacy applications and products, including existing and new products and applications introduced during this effort.
Responsbilities:
- The analyst oversees application user management to provide and maintain access.
- You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and...
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We have an exciting opportunity at the Department of State! The Configuration / Change Management (C/CM) Specialist is responsible for all configuration and change management operations within the hybrid VPC and global network infrastructure for the customer using the ITIL framework.
Responsbilities:
- You will maintain accurate and timely records of all configuration items, and coordinate configuration information with incident, problem, change, and release management processes.
- Automated discovery methods shall be used to reconcile configuration updates with established baselines.
- You will record, track, and monitor all CIs,...
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We have an exciting opportunity at the Department of State! The Inventory Systems Administrator is responsible for all inventory management system supporting within the hybrid VPC and global IT infrastructure for the customer.
Responsbilities:
- You will ensure we provide all necessary inventory systems and administration of the warehouse and contents.
- You will administer a Government-approved COTS inventory management software capable of real-time inventory levels, shipping status, automatic packing/inventory lists, and achieving efficiencies.
- The system shall also provide the appropriate...
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We have an exciting opportunity at the Department of State! The Data Center Operations Specialist is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.
Responsbilities:
- You will be required to install, troubleshoot and configure servers, blades, APCs, storage and backup systems in the data center.
- You will also install and manage on-site computer workstations, monitors, laptops, printers, scanners.
- You will install and configure software packages, routine and emergency installation of patches, upgrades, antivirus software, anti-virus signature files and...
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We have an exciting opportunity at the Department of State! The Service Catalog / Portfolio Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.
Responsibilties:
- You will be a key member of the team providing a wide range of Information Technology services, infrastructure support, and program management services.
- You will support in managing and continuously improving the enterprise-level ServiceNow IT service portfolio and catalog.
- You shall ensure the portfolio offers customers a comprehensive, clearly defined, and easily accessible set of products and services...
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We have an exciting opportunity at the Department of State! ITSM Process Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.
Responsibilities:
- You will coordinate and improve Incident and Service Request Management as part of broader ITSM efforts.
- You shall develop, coordinate, administer, update, and submit change requests to maintain workflows in the Ticket Management System (Service Now), and recommend system enhancements for hardware, software, processes, and procedures to improve ITSM operations.
- You will collaborate with stakeholders to update Ticket...
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We have an exciting opportunity at the Department of State! The Enterprise Operations Center Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer. This position supports all Tier II incidents. Responsibilties:
- You will provide data entry, documentation, tracking, and management of all reported problems, requests, and status inquiries.
- You will ensure that all incidents and problems are accurately logged into the Ticket Management System and managed in accordance with customer requirements.
- You will use enterprise monitoring capabilities to monitor infrastructure availability system health, and capacity across all customer...
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We have an exciting opportunity at the Department of State! The Firewall/Security Engineer is responsible for the design, implementation and evolution of the network and security systems supporting the global network infrastructure for the customer.
Responsbilites:
- You will be required to be informed of new technical developments and security trends in the industry.
- You will also make recommendations to management on desirable network security configurations and solutions and opportunities.
- You will be required to research, evaluate and document new products, configurations and tools. Your role continually plans for the...
