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As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract supporting approximately 13,000 DCSA personnel.
You will oversee daily Tier I, II, and III service desk performance across First Call Resolution (FCR), Customer Satisfaction (CSAT), queue management, and hands-on technical team leadership. You will lead service desk operations spanning DCSA’s primary site at Russell Knox Building and field sites, applying ITIL/ITSM and Scaled Agile Framework (SAFe) methodologies to drive consistent service...
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As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract.
You will drive the introduction of new technologies and processes that improve service delivery across availability, monitoring, support, patching, and scalability. You will own the Customer Experience (CX) Roadmap and the Customer Support Metrics Dashboard (CSMD), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program level. The role supports...
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As a Senior Program/Project Lead, you will operate at the intersection of mission, technology, and leadership—supporting Army efforts to defend, operate, and sustain the IT environment. Based at Fort Huachuca, this role combines hands‑on technical execution with senior‑level leadership across cybersecurity, operational engineering, enterprise sustainment, and field services.
You will be responsible for ensuring systems remain secure, compliant, and mission‑ready, guiding RMF and ATO sustainment activities, overseeing Tier II/III operations, and advising government...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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The Cloud Engineer is a senior technical role responsible for architecting, implementing, and managing cloud infrastructure supporting U.S. Army IT managed services. This position bridges legacy on-premises environments with modern cloud-native architectures, ensuring secure, resilient, and cost-effective operations across a hybrid IT landscape.
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SUMMARY
DIGIT is looking for an Event Monitoring Services Engineer to support the Network Operating Center (NOC). The NOC provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The NOC is...
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SUMMARY
DIGIT is seeking an Junior Warehouse Operations Support Technician to support the Government-provided warehouse operations and refresh of computer hardware. This role will be integral to the management of the receiving, inventory, and...
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SUMMARY
DIGIT is seeking a Virtual Service Technician to join a fully remote, end-user device support team with a focus on deployment of new hardware via the refresh process. The VST is responsible for keeping a schedule of Google Meet appointments directly interfacing with end-user customers, supporting IT asset management through the ServiceNow application for asset and ticket management, and collaborating with the refresh care team, including IT warehouse personnel, as well as team members...
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DIGIT is seeking a Virtual Service Technician to join a fully remote, end-user device support team with a focus on deployment of new hardware via the refresh process. The VST is responsible for keeping a schedule of Google Meet appointments directly interfacing with end-user customers, supporting IT asset management through the ServiceNow application for asset and ticket management, and collaborating with the refresh care team, including IT warehouse personnel, as well as team members across various IT services departments including but not limited to: IT Asset Management, Regional Office Base Desk SIde Services, Mobile Device...
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The Audiovisual Installation Lead is responsible for planning, coordinating, and supervising the installation, integration, testing, and documentation of network and audiovisual systems, with primary emphasis on structured cabling, LAN/WLAN infrastructure, racks, endpoints, and AV platforms. This role leads field execution for copper, fiber, wireless, and AV installations; ensures compliance with technical standards and installation best practices; and serves as the primary point of coordination for site readiness, implementation, quality control, and turnover. The Installation Lead is expected to deliver network and AV projects safely, on schedule, and in accordance with...
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Responsibilities
As a Program Manager, you will lead the performance of all work under the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract, serving as the contractor’s named lead with full authority to act on all contract matters.
You will be responsible for the overall management of enterprise IT customer support services delivered to approximately 13,000 DCSA personnel across 167 field sites. You will serve as the principal...
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As a Deputy Program Manager, you will act for the Program Manager in their absence and serve as the alternate contractor representative for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract.
You will support day-to-day program operations, manage tier-down delegation of program responsibilities across functional leads, and provide continuity of operations across the DCSA CSS support footprint. You will partner with the Program Manager to ensure consistent execution of service delivery commitments and compliance with all PWS...
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As a Risk Management Support Lead, you will be accountable for safeguarding the enterprise mission of the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract by ensuring all systems meet cybersecurity, Risk Management Framework (RMF), and Authorization to Operate (ATO) requirements.
You will lead end-to-end RMF execution from system categorization through continuous monitoring, manage System Security Plans (SSP), Security Assessment Reports (SAR), and Plans of Action and Milestones (POA&M), operate the Enterprise Mission Assurance Support Service...
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SUMMARY
DIGIT is seeking a Deskside Support Technician to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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The AV Installation Technician is responsible for installing, configuring, testing, and documenting audiovisual systems in support of classroom, conference, broadcast, and specialized media environments. This role supports the successful deployment of wired and wireless AV systems by performing equipment installation, cabling, integration support, labeling, testing, troubleshooting, and turnover activities while ensuring compliance with technical standards, project requirements, and site safety expectations.
Key Responsibilities:
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The Control Systems Programmer is responsible for programming, integrating, testing, and documenting audiovisual control systems and related technologies in support of complex AV and broadcast environments. This role supports implementation of wired and wireless AV systems, digital signal processing, networked media components, and associated user interfaces to ensure reliable, secure, and operationally effective system performance.
Key Responsibilities:
- Develop,...
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The DSP Programmer is responsible for programming, integrating, testing, and documenting digital signal processing and AV control solutions that support complex wired and wireless audiovisual environments. This role helps deliver reliable, user-friendly systems by translating approved system designs into functional configurations, validating performance in the field, and supporting turnover to end users and Government stakeholders.
Key Responsibilities:
- Program...
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The Network Installation and Configuration Technician is responsible for installing, configuring, testing, documenting, and supporting wired and wireless network infrastructure. This role performs hands-on work with structured cabling, network hardware, device configuration, connectivity testing, troubleshooting, and as-built documentation to ensure reliable, secure, and standards-aligned network operations.
Key Responsibilities:
- Install, terminate, label, and test copper and fiber cabling for LAN,...
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SUMMARY
DIGIT is seeking a Deskside Support Technician to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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The Senior AV Technician is responsible for installing, configuring, integrating, testing, troubleshooting, and documenting audiovisual systems in support of classroom, conference, broadcast, and specialized media environments. This role provides advanced technical expertise in the field, supports successful system deployment and acceptance, and serves as a senior team member who helps guide junior technicians, resolve complex issues, and maintain high standards of quality and execution.
Key Responsibilities:
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