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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
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Description
Empower AI is seeking a Field Service Manager to lead end-user computing operations for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations across NIPRNet, SIPRNet, and JWICS enclaves. The Manager is accountable for Tier II desk-side and field support, Enterprise Endpoint Infrastructure Management (desktop engineering), enterprise printer management,...
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Description
Empower AI is seeking a Field Service Lead to lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations. The Lead directly manages desktop and field service technicians, owns Tier II performance against SLAs and AQLs, coordinates dispatch and on-site...
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Description
Empower AI is seeking a Field Service Lead to lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations. The Lead directly manages desktop and field service technicians, owns Tier II performance against SLAs and AQLs, coordinates dispatch and on-site...
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Description
Empower AI is seeking a Service Desk Shift Supervisor to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and thousands of external industry partners. The Supervisor directly manages service desk analysts across core and extended-hours shifts, owns real-time performance against SLAs and XLAs, drives First Contact Resolution and Tier 0 deflection, and...
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Empower AI is seeking an AV/VTC Lead to lead and manage the team of up to 4-7 personnel responsible to: operate, engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. The engineer manages VTC bridges and management platforms (e.g., Cisco Meeting Server/TMS, Expressway, Webex/Zoom for Government room integrations), room system codecs and endpoints, and scheduling and monitoring; provides Tier II/III resolution for escalated VTC incidents; maintains VTC Service Readiness to the PRS availability standard; leads VTC site surveys and...
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Description
Empower AI is seeking an Endpoint Engineer – MAC SME to engineer and sustain the MAC (macOS / iOS/ Jamf) endpoint systems and infrastructure on the NIPRNet, SIPRNet and JWICS (as available) enclaves of a Department of War agency, where the same standards of automation, hardening, and RMF compliance apply but tooling, connectivity, and handling procedures differ. The engineer operates the classified-enclave endpoint management infrastructure (e.g., Jamf), engineers and...
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Description
Empower AI is seeking a Mobile Telecommunications Team Lead to lead a team of up to 7 specialists and technicians to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government's Mobile Device Management (MDM) solution, onboards and supports users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite...
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Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government's Mobile Device Management (MDM) solution, onboards and supports users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices, enforces DISA...
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Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government's Mobile Device Management (MDM) solution, onboards and supports users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices, enforces DISA...
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Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government's Mobile Device Management (MDM) solution, onboards and supports users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices, enforces DISA...
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Description
Empower AI, is seeking a Mobile Device Field Technician to independently manage the full lifecycle of mobile communication devices within a region for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government's Mobile Device Management (MDM) solution, onboards and supports users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices, enforces DISA...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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As a Systems Administrator, you will provide administration, operation, maintenance, and security support for information systems supporting the Print and Media Distribution Division (PMDD). You will manage Windows-based servers, workstations, virtual environments, applications, and network-connected devices while ensuring system availability, performance, and compliance with Department of Defense (DoD) cybersecurity requirements. Responsibilities include supporting Risk Management Framework (RMF) activities such as vulnerability management, security control implementation, continuous monitoring, audit support, and maintaining required cybersecurity documentation to help...
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Position Overview
As the Tier II Deskside Technician (Senior), you will act as a model of customer service excellence to all organizational staff members in the 6.4 Tier II Desk Side & Remote Support (OPTIONAL) as part of DISA's Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will independently apply advanced systems analysis techniques and highly specialized technical knowledge to serve as the primary technical escalation point for Tier II Deskside operations across NIPRNet, SIPRNet, and higher classification networks; lead workstation imaging and...
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POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
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The Senior UNIX System Engineer supports a mixed and growing environment of Red Hat Enterprise Linux, Oracle Enterprise Linux, and Solaris UNIX systems. Working alongside the existing UNIX team, this position manages, maintains, deploys, troubleshoots, and supports servers across a mixed customer environment, planning and implementing new system hardware and software while creating and maintaining team technical instructions, operating procedures, and policies.
This is a remote-eligible position. Local candidates in the Roanoke and...
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The Senior Windows Administrator supports the ALTESS Windows team in a mixed and growing environment of Windows Server 2019 and 2022. Working with the existing Windows team, this position manages, maintains, deploys, troubleshoots, and supports servers across a mixed customer environment, planning and implementing new system hardware and software while creating and maintaining team technical instructions, operating procedures, and policies.
This is a remote-eligible position. Local candidates in the Roanoke and Radford, Virginia area are encouraged to apply, and work...
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The Senior Cybersecurity Incident Response Administrator manages Security Information and Event Management (SIEM) systems, including deployment, installation, infrastructure management, and event monitoring in accordance with Army Business System Log Data Policy and other DoD/Army requirements. This role creates SIEM dashboards for clear, concise visualization of security-related events, enabling near real-time detection of anomalies and investigation of threats.
This is a remote-eligible position. Local candidates in the Roanoke and Radford, Virginia area are encouraged to...
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The Senior Cybersecurity Internal Controls Administrator provides comprehensive support in accordance with DoDI 8500.01, DoDI 8510.01, and AR 25-2, delivering Enterprise eMASS and Risk Management Framework (RMF) services, including developing RMF packages, maintaining asset lists and categorizations, and scheduling and coordinating system validation reviews.
This is a remote-eligible position. Local candidates in the Roanoke and Radford, Virginia area are encouraged to apply, and work may be performed locally for those who prefer an on-site or hybrid arrangement. The...
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The Senior Cybersecurity Network Defense Administrator performs a variety of network defense activities in accordance with established guidelines and best practices, managing ACAS infrastructure, configuration, scanning, reporting, and analysis activities in accordance with the DISA ACAS Best Practices Guide.
This is a remote-eligible position. Local candidates in the Roanoke and Radford, Virginia area are encouraged to apply, and work may be performed locally for those who prefer an on-site or hybrid arrangement. The ideal candidate will bring deep network defense and...
