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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
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Description
Empower AI is seeking a motivated Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for assigned regional and field locations of a Department of War agency supported by an enterprise IT Customer Support Services program. Operating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decides when remote Tier II/III, engineering, or vendor...
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Description
Empower AI is seeking a motivated Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for assigned regional and field locations of a Department of War agency supported by an enterprise IT Customer Support Services program. Operating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution...
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Description
Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for assigned regional and field locations of a Department of War agency supported by an enterprise IT Customer Support Services program. The technician performs in-depth diagnostics across end-user computing, printers, mobile devices, and communications equipment to determine root cause and resolution strategy; plans and executes site deployments...
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Description
Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for assigned regional and field locations of a Department of War agency supported by an enterprise IT Customer Support Services program. The technician performs in-depth diagnostics across end-user computing, printers, mobile devices, and communications equipment to determine root cause and resolution strategy; plans and executes site deployments...
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Description
Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for assigned regional and field locations of a Department of War agency supported by an enterprise IT Customer Support Services program. The technician performs in-depth diagnostics across end-user computing, printers, mobile devices, and communications equipment to determine root cause and resolution strategy; plans and executes site deployments...
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Description
Empower AI is seeking an experienced VTC / AV Support Technician to analyze, configure, administer, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems for a Department of War agency supported by an enterprise IT Customer Support Services program. The technician determines root cause of A/V and VTC faults and the appropriate resolution, decides the technical configuration required for each session and event across NIPRNet, SIPRNet, and JWICS enclaves,...
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Description
Empower AI is seeking an experienced VTC / AV Support Technician to analyze, configure, administer, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems for a Department of War agency supported by an enterprise IT Customer Support Services program. The technician determines root cause of A/V and VTC faults and the appropriate resolution, decides the technical configuration required for each session and event across NIPRNet, SIPRNet, and JWICS enclaves,...
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Description
Empower AI is seeking an experienced VTC / AV Support Technician to analyze, configure, administer, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems for a Department of War agency supported by an enterprise IT Customer Support Services program. The technician determines root cause of A/V and VTC faults and the appropriate resolution, decides the technical configuration required for each session and event across NIPRNet, SIPRNet, and JWICS enclaves,...
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Description
is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escalated voice incidents (phone registration, call quality, voicemail, softphone/Jabber, gateway and analog device issues) using call manager and monitoring tools to determine root cause and decide resolution or escalation to the VoIP Engineer; determines...
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Description
Empower AI is seeking a Communications Field Technician to provide regional on-site engineering support for the voice, video, and communications infrastructure of a Department of War agency at regional and field offices, training centers, and remote sites across the United States. Operating independently with pre-approved travel, the technician conducts site surveys, analyzes escalated VoIP, VTC, conference room, and cabling issues that cannot be resolved remotely,...
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Empower AI is seeking an ISSO / RMF Analyst to support Risk Management Framework (RMF) activities for the systems and assets managed by an enterprise IT Customer Support Services program supporting a Department of War agency. Acting on behalf of the Government...
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Empower AI is seeking a Senior ISSO / ISSE to combine information systems security officer and security engineering responsibilities for the systems managed by an enterprise IT Customer Support Services program supporting a Department of War agency across NIPRNet,...
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Description
Empower AI is seeking a Cable / Infrastructure Analyst Technician to design, install, test, and document structured cabling and physical communications infrastructure for a Department of War agency at its headquarters campus and regional sites across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes cabling requirements for moves, adds, changes, installations, and site expansions; determines pathways, media, termination, labeling, and separation requirements for...
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Description
Empower AI is seeking a Service Desk Manager to lead the external-facing Tier 0 / Tier I Service Desk serve as the senior technical decision-maker and lead analyst within Tier I on an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. The Senior Analyst decides resolution strategy for the most complex Tier I issues, owns shift-level queue management and quality assurance decisions, designs the knowledge and procedures that raise...
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Description
Empower AI is seeking a Customer Support Technical Lead to serve as the Deputy Customer Support Lead for an enterprise IT Customer Support Technical Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations. This is a designated Key Personnel position accountable to ensure the entire workforce is equipped with reliable, secure, and effective end-user technology and support. The Manager...
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Description
Empower AI is seeking a Service Desk Shift Lead to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and thousands of external industry partners. The Supervisor directly manages service desk analysts across core and extended-hours shifts, owns real-time performance against SLAs and XLAs, drives First Contact Resolution and Tier 0 deflection, and ensures...
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Description
Empower AI is seeking a Service Desk Shift Supervisor (Request Fulfillment) to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and thousands of external industry partners. This position is particularly responsible for managing the fulfillment of all customer requests (NW/SW/Access/etc.) for the enterprise. Additionally, this supervisor supports the...
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Description
Empower AI is seeking a Knowledge Center Deputy Lead to supervise shifts of Tier I Knowledge Center agents supporting the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users reach the KC through a dedicated toll-free number, support email, public web form, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Deputy Lead owns special projects and...
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Description
Empower AI is seeking a Knowledge Center Team Lead to supervise a team of Tier I Knowledge Center (KC) agents supporting the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users reach the KC through a dedicated toll-free number, support email, public web form, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Team Lead owns real-time team...
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Description
Empower AI is seeking a Customer Support Supervisor to assist the Customer Support Manager (Tier II & III) lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations. The Supervisor directly manages desktop and field service technicians,...
