Job Listings

The PgM shall be responsible for the overall execution and success of this TO and provides overall leadership, management, direction, and guidance for all contractor personnel assigned to the TO.  The PgM is ultimately responsible for the quality and efficiency of the TO, to include both technical issues and business processes.  The PgM has the authority to commit and make decisions for EAI in response to Government issues, concerns, questions, and comments, as well as be proactive in alerting the Government to potential contractual or programmatic issues including situations that may comprise the contractor’s ability to provide services.

Overview:   The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership...

  Provide Quality Control (QC) support on a wide variety of IT systems, to include premises wiring; inside plant (ISP) infrastructure, telecommunications rooms/areas and associated infrastructure; and outside cable plant (OSP) infrastructure. This is for Inside and Outside Plant with...

Experience in the following: fiber optic network cabling installations, splicing, polishing, cleaving, connecting, fusion splicing, testing, terminations (fusion and mechanical), electromechanical connectorization, assembling, and documenting; conducting fiber optic testing with Corning, Exfo, and Fluke testers, assist with design/engineering of Internet Service Provider (ISP)/ Operating Server Provider (OSP) projects and fiber optic cabling documentation – OSP Insight; operating test equipment for evaluating fiber optic and copper

Experience in the following: fiber optic network cabling installations, splicing, polishing, cleaving, connecting, fusion splicing, testing, terminations (fusion and mechanical), electromechanical connectorization, assembling, and documenting; conducting fiber optic testing with Corning, Exfo, and Fluke testers, assist with design/engineering of Internet Service Provider (ISP)/ Operating Server Provider (OSP) projects and fiber optic cabling documentation – OSP Insight; operating test equipment for evaluating fiber optic and copper

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Responsible for testing, installing, and maintaining C4I operations and maintenance (O&M) systems to include Cisco Digital Network Architecture (NDA), Cisco Call Manager (CCM), and Cisco Unified Communications Manager (CUCM). - Responsble for leading a team of network engineers. - Responsible for providing expert Tier-3 desktop, server and network troubleshooting service, security incident response, and infrastructure advanced technical support. - Responsible for documenting service delivery procedures in a Tier 3 Support Standard Operation Procedure (SOP). - Ensure high availability and...

Key Responsibilities: Work location is Camp Humphreys, Korea. - - Responsible for overall contract performance, formulating and enforcing work standards; assigning schedules; reviewing work discrepancies; supervising contractor personnel; and communicating policies, purposes, and goals of the organization to subordinates. - Manage all phases of the project lifecycle for complex IT programs, from initiation through closeout. - Develop and maintain detailed project plans, risk management plans, work breakdown structures (WBS), and resource allocations. - Coordinate efforts across technical and functional teams, including vendors, to deliver project outcomes on...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - The NETOPS Manager shall oversee the internal enterprise services of Network Administration, System Administration, Unified Capabilities, and Cybersecurity. - Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies. - Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity. - Provide expert-level configuration, troubleshooting, and optimization of the following technologies: - Routers, network switches, network...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Lead the development, implementation, and maintenance of cybersecurity strategies, programs, and policies in accordance with DoD and federal cybersecurity mandates. - Ensure systems are secured in compliance with DoD directives, including DoD 8570.01-M, NIST SP 800-53, and RMF (Risk Management Framework) requirements. - Serve as the senior advisor for Computer Network Defense (CND) and Information Assurance (IA) activities. - Oversee the development and implementation of incident response, vulnerability management, security operations, and compliance monitoring. - Coordinate with system owners,...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Responsible for tracking, logging, categorizing, and maintaining all changes made to network baselines. - Works with Government and contractor staff in the development and enhancement of Change and Configuration Management (CCM) tools. - Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices. - Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data. - Oversee the Change Management process, including change request evaluation,...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Oversees all aspects of customer service center service delivery teams and operations. - Daily interaction with team leads to ensure objectives of the organization and customer service quality are maximized; experience conducting performance reviews of IT services. - Ensures continuous improvement is a focus area. - Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations. - Oversee daily operations of a customer-support Service Desk with a team of 10 or more...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Responsible for providing leadership and technical direction for all IT-related activities. - Responsibilities include designing, implementing, and maintaining secure and reliable IT infrastructure, overseeing system administration, network operations, and cybersecurity measures; ensuring compliance with DoD cybersecurity regulations, managing IT budget and resources, and providing expert guidance on emerging technologies. - Responsible for leading and mentoring IT contracted personnel, resolving complex technical issues, and...

Responsibilities: Work location is Camp Humphreys, Korea.      - Lead the administration and support of a virtualized server environment that includes both Microsoft Windows and Unix/Linux systems. - Design, configure, and manage systems and services related to Windows Server, MS SQL, MS CRM, MS SCCM, and other enterprise applications. - Oversee the maintenance and monitoring of SAN storage systems (e.g., Dell Compellent, EMC) and Dell Tape Libraries for...

     ORACLE DATABASE ADMINISTRATOR IV   - Administers, maintains, develops and implements policies and procedures for...

  Sr. Project Manager/Task Lead - Unified Communications   A minimum of 10 years’ experience within the Unified Communications field, having significant work experience related to VoIP systems and video teleconferencing systems and leading a team. This position is the Tier III Team Lead and Subject Matter Expert for Unified Communications technologies. - Required minimal expected duties are...

  Empower AI: As a Transition Knowledge Transfer Manager, responsible for designing and implementing strategies to capture, organize, and disseminate critical organizational knowledge across teams, ensuring that valuable expertise is readily accessible to employees, promoting collaboration, and driving continuous learning within the program by facilitating effective knowledge sharing between experienced staff and new hires or those transitioning roles. Also responsible to develop and manage knowledge management systems, monitor knowledge transfer effectiveness, and foster a culture of knowledge exchange.

  Empower AI: As the Transition Program Resource Review Committee (PRRC) Manager, leads and manages the recruiting effort across Team Empower AI during Transition-In operations.  The PRRC Manager maximizes the global staffing reach of our large-business subcontractors and the specialized capabilities of our small-business subcontractors and manages immediate and long-term staffing needs.   Highlights of Responsibilities: - Collaborates with program manager and staff on staffing requirements and priorities - Facilitates workshare assignments...

    Sr. Director Operations, Civilian   - 1. Strategic Leadership & Vision - Develop and drive long-term...

Empower AI: As the Senior Macintosh Systems Engineer, you’ll serve as a technical lead within the DISA J6 Macintosh Center of Excellence, supporting the design, implementation, security, and operation of an enterprise macOS environment. This role involves developing automated system administration solutions, applying DISA STIGs for security hardening, and serving as the highest escalation point for complex Mac-related issues. You’ll also be responsible for integrating third-party applications and ensuring secure interoperability within an Active Directory-based...