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We are delighted that you’re exploring employment with us! Empower AI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development.
Use our search fields below to find the next step in your career path!
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We have an exciting opportunity at the Department of State! The Infrastructure Engineer is responsible for the development and maintenance of the enterprise infrastructure supporting the hybrid VPC and global IT infrastructure for the customer.
Responsibilties:
- You will provide comprehensive engineering, design, and implementation services for core physical and virtual hosting environments (including cloud) supporting all customer systems, both domestically and internationally.
- These services cover the full life cycle of infrastructure design, deployment, management, and modernization, ensuring alignment with customer security,...
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We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages over 200 legacy applications and products, including existing and new products and applications introduced during this effort.
Responsbilities:
- The analyst oversees application user management to provide and maintain access.
- You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and...
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We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages over 200 legacy applications and products, including existing and new products and applications introduced during this effort.
Responsbilities:
- The analyst oversees application user management to provide and maintain access.
- You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and...
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We have an exciting opportunity at the Department of State! The Configuration / Change Management (C/CM) Specialist is responsible for all configuration and change management operations within the hybrid VPC and global network infrastructure for the customer using the ITIL framework.
Responsbilities:
- You will maintain accurate and timely records of all configuration items, and coordinate configuration information with incident, problem, change, and release management processes.
- Automated discovery methods shall be used to reconcile configuration updates with established baselines.
- You will record, track, and monitor all CIs,...
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We have an exciting opportunity at the Department of State! The Inventory Systems Administrator is responsible for all inventory management system supporting within the hybrid VPC and global IT infrastructure for the customer.
Responsbilities:
- You will ensure we provide all necessary inventory systems and administration of the warehouse and contents.
- You will administer a Government-approved COTS inventory management software capable of real-time inventory levels, shipping status, automatic packing/inventory lists, and achieving efficiencies.
- The system shall also provide the appropriate...
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We have an exciting opportunity at the Department of State! The Data Center Operations Specialist is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.
Responsbilities:
- You will be required to install, troubleshoot and configure servers, blades, APCs, storage and backup systems in the data center.
- You will also install and manage on-site computer workstations, monitors, laptops, printers, scanners.
- You will install and configure software packages, routine and emergency installation of patches, upgrades, antivirus software, anti-virus signature files and...
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We have an exciting opportunity at the Department of State! The Service Catalog / Portfolio Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.
Responsibilties:
- You will be a key member of the team providing a wide range of Information Technology services, infrastructure support, and program management services.
- You will support in managing and continuously improving the enterprise-level ServiceNow IT service portfolio and catalog.
- You shall ensure the portfolio offers customers a comprehensive, clearly defined, and easily accessible set of products and services...
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We have an exciting opportunity at the Department of State! ITSM Process Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.
Responsibilities:
- You will coordinate and improve Incident and Service Request Management as part of broader ITSM efforts.
- You shall develop, coordinate, administer, update, and submit change requests to maintain workflows in the Ticket Management System (Service Now), and recommend system enhancements for hardware, software, processes, and procedures to improve ITSM operations.
- You will collaborate with stakeholders to update Ticket...
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We have an exciting opportunity at the Department of State! The Enterprise Operations Center Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer. This position supports all Tier II incidents. Responsibilties:
- You will provide data entry, documentation, tracking, and management of all reported problems, requests, and status inquiries.
- You will ensure that all incidents and problems are accurately logged into the Ticket Management System and managed in accordance with customer requirements.
- You will use enterprise monitoring capabilities to monitor infrastructure availability system health, and capacity across all customer...
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We have an exciting opportunity at the Department of State! The Firewall/Security Engineer is responsible for the design, implementation and evolution of the network and security systems supporting the global network infrastructure for the customer.
Responsbilites:
- You will be required to be informed of new technical developments and security trends in the industry.
- You will also make recommendations to management on desirable network security configurations and solutions and opportunities.
- You will be required to research, evaluate and document new products, configurations and tools. Your role continually plans for the...
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We have an exciting opportunity at the Department of State! The Network Operations Engineer is responsible for the implementation and evolution of the network and supporting systems supporting the global network infrastructure for the customer.
Responsibilties:
- You will participate in high-level enterprise architecture analysis, evaluation, design, integration, documentation, and development across the global network (LAN, WAN, CAN, VLAN).
- You must apply high-level business and technical principles and methods to very difficult technical problems to arrive at creative engineering solutions.
- You will make recommendations to...
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We have an exciting opportunity at the Department of State! The Network Engineer is responsible for the design, implementation and evolution of the network and supporting systems supporting the global network infrastructure for the customer.
Responsibilities:
- You will be required to be informed of new technical developments and trends in the industry.
- You will also make recommendations to management on desirable network solutions and opportunities.
- You will be required to research, evaluate and document new products and tools.
- Your role continually plans for the expansion of networks.
- You will regularly interact...
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We have an exciting opportunity at the Department of State! The Performance Management & Customer Experience (CX) Analyst, under general supervision, formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
- You will assist in applying common best CX practices for the industry to the customer using a knowledge base to create...
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We have an exciting opportunity at the Department of State! The Operational Dashboard Developed, under general supervision, formulates and defines systems scope and objectives in MS Power BI projects through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
This position also:
- Develops or modifies moderately complex information systems;...
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Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 40,000 users across 230 overseas posts, 36 domestic passport agencies, and multiple data centers.
The Engineering Manager shall be responsible for the oversight of engineering initiatives and the 24/7/365 EOC,...
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Empower AI: Directly support the Business Unit (BU) lead and lead PMs for large, complex projects, and work directly with key customers. Responsible for the overall management of specific operational projects, growth efforts, and advancing AI/automation across the BU. Performs enterprise-wide integration and interfaces with all functional support teams. Plans, organizes, directs, and coordinates aspects of BU wide strategy.
Highlights of Responsibilities:
- Responsible for managing very large and complex programs
- Exercises a high level of independent judgment and initiative in solving highly complex problems
- Coordinates scheduling, pricing, and...
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PROGRAM MANAGER IV
The Program Manager with Secret clearance will serve as the senior program management lead supporting a reimbursable IT managed services organization that provides infrastructure, platform, and application services to the U.S. Army. This is a fully on-site position supporting operations across the Roanoke and Radford, Virginia area — no remote option is available.
The Program Manager will oversee planning, execution, and delivery of complex IT...
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Empower AI is seeking a Contact Center Knowledge Manager to support a contact center for a federal civilian customer.
Responsibilities:
- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing
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Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.
Responsibilities:
- Manage IT projects within contact center environment
- Implement Salesforce technical solutions
- Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
- Evaluate emerging contact center technologies and present findings to stakeholders
- Facilitate work sessions with business users to understand business processes and requirements
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Empower AI: As a casual Medical Review Specialist III (Medical Reviewer III) for Empower AI, Inc., you will perform Medicare comprehensive medical record and claims review to make payment determinations for Medicare Durable Medical Equipment (DME). Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to...
