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We are seeking a Growth Solution Architect to drive solutioning for high-impact federal proposals and capture efforts. This individual will partner with business development, capture managers, and technical teams to...
Key Responsibilities: Work location is Camp Humphreys, Korea.
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Oversees all aspects of customer service center service delivery teams and operations.
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Daily interaction with team leads to ensure objectives of the organization and customer service quality are maximized; experience conducting performance reviews of IT services.
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Ensures continuous improvement is a focus area.
- Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations.
- Oversee daily operations of a customer-support Service Desk with a team of 10 or more...
Empower AI: As a Transition Knowledge Transfer Manager, responsible for designing and implementing strategies to capture, organize, and disseminate critical organizational knowledge across teams, ensuring that valuable expertise is readily accessible to employees, promoting collaboration, and driving continuous learning within the program by facilitating effective knowledge sharing between experienced staff and new hires or those transitioning roles. Also responsible to develop and manage knowledge management systems, monitor knowledge transfer effectiveness, and foster a culture of knowledge exchange.
Empower AI: As the Transition Program Resource Review Committee (PRRC) Manager, leads and manages the recruiting effort across Team Empower AI during Transition-In operations. The PRRC Manager maximizes the global staffing reach of our large-business subcontractors and the specialized capabilities of our small-business subcontractors and manages immediate and long-term staffing needs.
Highlights of Responsibilities:
- Collaborates with program manager and staff on staffing requirements and priorities
- Facilitates workshare assignments...
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of...
Network Infrastructure Tech II with minimum active Secret clearance, TS/SCI preferred. Requires travel to Ft. Meade, Md. as the work will be done there.
- Ability to help resolve complex technical issues and assist with project implementation with some independence.
- Install passive infrastructure cabling of supporting systems (e.g., fiber, copper, etc.)
- Install active infrastructure equipment.
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PROJECT MANAGER V
- Oversees the efforts of engineering staff to design, develop, engineer and...
SYSTEMS ENGINEER V
- Leads consulting services to members of professional staff and to the customer in the analysis and design...
ORACLE DATABASE ADMINISTRATOR IV
- Administers, maintains, develops and implements policies and procedures for...
SYSTEMS ADMINISTRATOR IV
- Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers
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- Collaborate with Engineers and Product Managers to implement functionality
- Ability to meet deadlines and satisfy requirements from other Engineers and Product Management
- Designing and delivering efficient and comprehensive best practices
- Architect, deploy and help maintain cloud-first/services-first secure solutions in support of our next-generation services, leveraging DevOps principles
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Sr. Unix Engineer - Hosting
Sr. Windows Engineer - Hosting
Sr. Project Manager/Task Lead - Unified Communications
- Leads the strategy, planning, and execution of projects and programs that integrate various communication methods (like voice, video, messaging) into a single, seamless platform
- Responsible for the day-to-day tactical duties for a moderately complex technical program
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Provide Quality Control (QC) support on a wide variety of IT systems, to include premises wiring; inside plant (ISP) infrastructure, telecommunications rooms/areas and associated infrastructure; and outside cable plant (OSP) infrastructure. This is for Inside and Outside Plant with...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Responsible for tracking, logging, categorizing, and maintaining all changes made to network baselines.
- Works with Government and contractor staff in the development and enhancement of Change and Configuration Management (CCM) tools.
- Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
- Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
- Oversee the Change Management process, including change request evaluation,...
Key Responsibilities: Work location is Camp Humphreys, Korea.
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- Responsible for overall contract performance, formulating and enforcing work standards; assigning schedules; reviewing work discrepancies; supervising contractor personnel; and communicating policies, purposes, and goals of the organization to subordinates.
- Manage all phases of the project lifecycle for complex IT programs, from initiation through closeout.
- Develop and maintain detailed project plans, risk management plans, work breakdown structures (WBS), and resource allocations.
- Coordinate efforts across technical and functional teams, including vendors, to deliver project outcomes on...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- The NETOPS Manager shall oversee the internal enterprise services of Network Administration, System Administration, Unified Capabilities, and Cybersecurity.
- Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies.
- Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity.
- Provide expert-level configuration, troubleshooting, and optimization of the following technologies:
- Routers, network switches, network...
Key Responsibilities: Work location is Camp Humphreys, Korea.
- Lead the development, implementation, and maintenance of cybersecurity strategies, programs, and policies in accordance with DoD and federal cybersecurity mandates.
- Ensure systems are secured in compliance with DoD directives, including DoD 8570.01-M, NIST SP 800-53, and RMF (Risk Management Framework) requirements.
- Serve as the senior advisor for Computer Network Defense (CND) and Information Assurance (IA) activities.
- Oversee the development and implementation of incident response, vulnerability management, security operations, and compliance monitoring.
- Coordinate with system owners,...