Job Listings

  The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option.  The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices....

Empower AI: As a Data Retention Mobile Technician, you will serve as a key member of the Mobile Wireless team, responsible for leading the lifecycle management of mobile device intake, imaging, and secure data retention processes. Leveraging advanced tools such as Cellebrite, you will design and optimize workflows that ensure compliance, efficiency, and data integrity in a dynamic, high-visibility environment. This role requires the ability to exercise independent judgment, manage competing priorities, and contribute to continuous process improvement. In this capacity, you will play a strategic role in...

As a Technical Project Manager you will play an active role in managing, performing and completing assigned technical small to large-scale projects.  Your duties will include overseeing move, add, change (MAC) projects specifically focused on computer systems.  You will work directly with other groups to ensure that projects are coordinated and completed within agreed-upon due dates. The Technical Project Manager will be responsible for developing project scopes, managing timelines, mitigating risks, and communicating progress to customers. As a Technical Project Manager you should have a foundational...

Empower AI: As a End User Devices Deskside Support Technician (Tier 2), you will act as a model of customer service excellence to all organizational staff members in supporting the DISA J6 user community. You will be working with a team of professionals providing end user support relative to software, hardware, and network assistance and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on Tier 2...

  Provide Quality Control (QC) support on a wide variety of IT systems, to include premises wiring; inside plant (ISP) infrastructure, telecommunications rooms/areas and associated infrastructure; and outside cable plant (OSP) infrastructure. This is for Inside and Outside Plant with...

Key Responsibilities: Work location is Camp Humphreys, Korea. - - Manage all phases of the project lifecycle for complex IT programs, from initiation through closeout. - Develop and maintain detailed project plans, risk management plans, work breakdown structures (WBS), and resource allocations. - Coordinate efforts across technical and functional teams, including vendors, to deliver project outcomes on time and within budget. - Monitor and report project progress using earned value and other performance metrics. - Conduct regular stakeholder briefings and ensure alignment with organizational goals and customer expectations. - Identify project...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices. - Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data. - Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post-implementation review. - Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Manage the full contract lifecycle: proposal support, negotiation, execution, performance monitoring, compliance, modifications, and closeout. - Lead contract administration efforts on complex DoD and IT-related O&M contracts, ensuring adherence to contractual terms and conditions. - Perform detailed cost analysis and support pricing strategies in coordination with finance and program management. - Ensure compliance with security regulations, including safeguarding Controlled Unclassified Information (CUI), adherence to NIST SP 800-171/172 requirements, and company security...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Manage the operations and performance of complex WAN environments comprising multiple equipment vendors and network technologies. - Oversee the internal enterprise service areas of Network Administration, System Administration, Unified Capabilities (UC), and Cybersecurity. - Provide expert-level configuration, troubleshooting, and optimization of the following technologies: - Routers, network switches, network encryption devices (e.g., KG/SG-250) - Ethernet, 802.1X, VPNs, GRE tunneling, CSUs/DSUs - Network protocols: TCP/IP, UDP, MPLS, IPv4,...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Lead the development, implementation, and maintenance of cybersecurity strategies, programs, and policies in accordance with DoD and federal cybersecurity mandates. - Ensure systems are secured in compliance with DoD directives, including DoD 8570.01-M, NIST SP 800-53, and RMF (Risk Management Framework) requirements. - Serve as the senior advisor for Computer Network Defense (CND) and Information Assurance (IA) activities. - Oversee the development and implementation of incident response, vulnerability management, security operations, and compliance monitoring. - Coordinate with system owners,...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations. - Oversee daily operations of a customer-support Service Desk with a team of 10 or more personnel. - Develop and implement processes to improve IT service delivery and customer satisfaction. - Act as the primary liaison between IT teams and customers to ensure prompt resolution of incidents and requests. - Monitor and report on key performance indicators (KPIs) related to service desk operations, including response times and customer feedback. - Ensure compliance with all...

Key Responsibilities: Work location is Camp Humphreys, Korea.   - Lead the planning, execution, and oversight of IT services across multiple work centers. - Manage a multi-site team of IT professionals delivering infrastructure, cybersecurity, application support, and help desk services. - Coordinate and track IT project lifecycles using PMI methodologies, ensuring delivery on time and within budget. - Conduct cost analyses to support budgeting, forecasting, and resource planning. - Ensure compliance with DoD IM/IT governance models and cybersecurity policies. - Collaborate with organizational leadership to align IT strategies with business...

Responsibilities: Work location is Camp Humphreys, Korea.    - Lead the administration and support of a virtualized server environment that includes both Microsoft Windows and Unix/Linux systems. - Design, configure, and manage systems and services related to Windows Server, MS SQL, MS CRM, MS SCCM, and other enterprise applications. - Oversee the maintenance and monitoring of SAN storage systems (e.g., Dell Compellent, EMC) and Dell Tape Libraries for data protection and disaster...

Empower AI is redefining how government agencies adopt and scale artificial intelligence. Through our proprietary AI Services Framework and a growing portfolio of accelerators, we deliver mission-driven innovation that is secure, scalable, and impactful.   Position Summary Empower AI 

POSITION SUMMARY The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option.  The EITSD provides support to users of...

  The Remote Service Desk Manager will manage the performance of Level 1 services and support to customers.  They are responsible for ensuring they meet or exceed customer expectations. They ensure staff is meeting performance goals and that standards and processes are followed.    

  The deployment manager oversees planning coordination and execution of hardware, software unified communications or system deployments.  Responsibilities include managing the deployment schedule, collaborating with cross-functional teams and troubleshooting during rollouts. Employs strategic planning, offers team leadership and manages complex deployment projects.   POSITION...

Empower AI:  As a 100% remote position with 80% travel- Telecommunications Electronics/Network Technician w/ Secret Clearance AND Sec+ AND CCNA certifications, you will provide services related to the extension and upgrade of Wired Local Area Networks and Wireless Local Area Networks (LAN/WLAN) at Medical Treatment Facilities (MTFs) and associated outlying/remote facilities in both CONUS and OCONUS locations. Support to Defense Health Agency (DHA), MTF LAN/WLAN, Survey and Design Reports, LOM (List of Materials), Installation, Integration and Test, Hardware Inventory Reports, Cutover and Closeout Reports, Visio Interconnect Drawings, As-Built Drawings and...

Empower AI:  As a casual 100% remote position with 80% travel- Telecommunications Electronics/Network Technician w/ Secret Clearance AND Sec+ AND CCNA certifications, you will provide services related to the extension and upgrade of Wired Local Area Networks and Wireless Local Area Networks (LAN/WLAN) at Medical Treatment Facilities (MTFs) and associated outlying/remote facilities in both CONUS and OCONUS locations. Support to Defense Health Agency (DHA), MTF LAN/WLAN, Survey and Design Reports, LOM (List of Materials), Installation, Integration and Test, Hardware Inventory Reports, Cutover and Closeout Reports, Visio Interconnect Drawings, As-Built Drawings and...

Empower AI: The Network Infrastructure Lead will perform survey and assessment of existing campus network electronics and infrastructure (LAN and WLAN).      Highlights of Responsibilities: - Analyze existing...