Endpoint Management / Patch Operations Administrator

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.  

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

We have an exciting opportunity at the Department of State! The Endpoint Management / Patch Operations Administrator provides patch implementation, management and maintenance services to ensure we securely manage the assets, access and operations support the customer’s global mission to provide IT services to DoS users enterprise wide.

Responsibilties:

• You will perform patch management and security update operations support to maintain operating environment compliance.
• You will perform patch and security update deployment testing and maintain the customer patch File Transfer Protocol (FTP) site.
• In this role you will operate and maintain MS Enterprise Configuration Manager (MECM) instances and manage infrastructure patching.
• You will oversee more than 45 MECM servers across all enclaves supporting updates and security for over 10,000 Windows servers and workstations.
• You will also provide antivirus support and guidance and perform remediation for compliance, vulnerability management, anti-virus protection, and patching.
• You will additionally operate, maintain, secure, and engineer updates for all automated environments using DoS-approved automation tools, such as Ansible Automation Platform (AAP), Puppet, or other DoS-approved solutions.
• In this role you will also Operate, maintain, secure, and engineer updates on the Red Hat Satellite System management platform to deploy, provision, patch, and manage thousands of Red Hat Enterprise Linux (RHEL) systems across hybrid cloud environments from a single management point with full life cycle management.
• You will comply with DoS rules and regulations governing patch and security update operations.
• You will also develop and maintain Endpoint Management / Patch administration SOPs for the customer IT service delivery processes aligned Information Technology Infrastructure Library (ITIL) framework and DoS standards.
• Update SOPs to reflect modernization initiatives and emerging technologies.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 5+ years
• Bachelor's in IT or related field
• Microsoft Certified: Endpoint Administrator Associate
• Secret Security Clearance 

PREFERRED REQUIREMENTS:

• Comp TIA Sec+, ITIL 4 Foundation Certification(s) 

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:   

• • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 40 pounds
  •  Travel by land or air transportation up to 10%

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.