Engineering and Implementation Manager (EIM)

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Overview:

This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.

The Engineering and Implementation Manager (EIM) is responsible for overseeing and managing all engineering projects and shall provide engineering services for physical and virtual hosting/operating environments for all CA systems, both domestically and abroad.  The EIM will manage multiple projects simultaneously with a mix of matrixed teams and the EIM Team (est. 10 technicians).  The Engineering and Implementation Manager oversees all engineering projects and the 24/7/365 EOC, providing services for physical and virtual hosting environments for all CA systems domestically and abroad. Responsibilities include strategic infrastructure planning, building resilient architecture, enterprise monitoring strategy and implementation, coordinating and tracking all Tier II and Tier III incidents, and managing enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, AppDynamics, Zabbix). This role ensures comprehensive visibility, alerting, and dashboard capabilities across all DT/EA/CST IT environments (i.e., on-premises and cloud).

 Responsibilities:

• Responsible for the day-to-day E&I operations in the CA EOC.
• Responsible for the training, staffing, and operational efficiency of the EIM Team.
• Collaborate with Engineers, Project and Product Managers to implement functionality.
• Ability to meet deadlines and satisfy requirements from other Engineers and Project Management
• Engineering and design services shall cover physical and virtual Windows and UNIX/Linux Server platforms, as well as Infrastructure-as-a-Service (IaaS) platforms, Platform-as-a-Service (PaaS) offerings, SW-defined infrastructure as cloud service transition within CA.
• Plays a critical role in the strategic planning of the infrastructure and building a resilient architecture.
• Provides the coordination between resource managers/supervisors and ensures all necessary reviews and approvals are received.
• May conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs.
• Communicate effectively and efficiently across all CA stakeholders including with the business, technical teams, and leaders.
• Take technical ownership of tasks and successfully work independently.
• Performs related duties as assigned.

Required

• BA/BS in information technology or related discipline or equivalent experience.
• A minimum of 10-15 years of experience managing and leading a large engineering and operations staff with skills applicable to a large global enterprise environment.
• Demonstrated experience managing the implementation of technical and process changes in a highly complex infrastructure environment similar to this task. environment and working collaboratively with internal and external stakeholders such as architects, development leads, and operations personnel to gather technical requirements and business needs to design and provision infrastructure capabilities.
• Demonstrated experience providing leadership for prioritizing, planning, and successfully delivering multiple projects in parallel and in cooperation with a production environment.
• Experience managing the transition of systems/applications into a cloud environment.
• Possesses a Top Secret clearance.

Preferred: 

• Demonstrated experience with introducing new technologies and processes to improve service delivery such as availability, management, monitoring, support, patching, and scalability.
• Experience with enterprise monitoring tools and platforms (e.g., Oracle Enterprise Manager, Splunk, AppDynamics, Zabbix).
• Possesses an ITIL Intermediate Level Certification (or higher).
• Possesses a CompTIA Security+ certification.
• Possesses a PMP.

Work Environment: 

• May require occasional travel between work centers or to client sites.
• Some after-hours or on-call support may be necessary.
• On-site work in a secure government or contractor facility.
• Must be able to work in a high-security environment and comply with all relevant security protocols.
• Standing for long periods.
• Ambulate throughout an office.
• Ambulate between several buildings.
• Stoop, kneel, crouch, or crawl as required.
• Repeatedly lift and carry weight up to 30 pounds.
• Travel by land or air transportation 5 %

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.