Network Service Manager

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Seeking a Network Services Manager to oversee Army National Guard (ARNG) National Guard Bureau (NGB) National Capital Region (NCR) Network Enterprise Center (NEC) IT services and support, with a primary focus on CAN and LAN operations. The Network Services Manager will ensure efficient and secure network management, maintaining the performance, reliability, and security of IT systems supporting the mission of the ARNG NGB NCR NEC. Experience with the National Guard and/or defense-related programs is strongly preferred.

Duties & Responsibilities

• Manage IT services and support for ARNG NGB NCR NEC, with a focus on CAN (Campus Area Network) and LAN (Local Area Network) operations.
• Ensure the performance, availability, and reliability of the network environment, aligning with ARNG NGB NCR NEC requirements.
• Implement and enforce security protocols and compliance with DoD standards.
• Develop and maintain network documentation, policies, and procedures to ensure consistent operations.
• Oversee network infrastructure, ensuring optimal configuration, performance monitoring, and proactive maintenance.
• Provide leadership in addressing network-related incidents, ensuring timely resolution and escalation when necessary.
• Support Continuity of Operations (COOP) by operating and maintaining network services for COOP sites as required.
• Collaborate with cybersecurity and engineering teams to ensure network security and efficiency.

Qualifications

Required Qualifications:

• Information Assurance Technical (IAT) Level III or Information Assurance Management (IAM) Level III Certification. IAT Level III (CASP CE, CCNP, CISA, or CISSP - IAM Level III CISM, CISSP or  CCISO

• ITIL Foundation Level Certification.
• A minimum of five years of experience managing network services for a network environment similar to ARNG NGB NCR NEC.

Desired Qualifications:

• A minimum of five years of experience operating and maintaining network services for COOP sites.
• A relevant educational degree in fields such as Network Engineering, Information Technology, Computer Science, or a related discipline.
• Experience supporting National Guard or defense-related programs

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 50 pounds
• Travel by land or air transportation 25 %

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.