Operations Lead

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

We are seeking a motivated and organized Operations Lead with a strong background in business operations to support our growing AI services company. The ideal candidate will play a crucial role in supporting the CTO in driving internal initiatives and delivering exceptional client-facing services. This role is an exciting opportunity to work at the intersection of technology and business operations, gathering requirements, coordinating projects, and building impactful presentations. If you have a passion for organization, a keen eye for detail, and experience in a technology-driven environment, we’d love to hear from you.

Key Responsibilities:

• Requirements Gathering: Collaborate with clients and internal stakeholders to gather and document technical and business requirements for various AI and IT service projects.
• Meeting Coordination: Organize and facilitate meetings, capturing key action items, decisions, and next steps. Ensure that follow-ups are completed and that meetings drive value for both internal teams and clients.
• Presentation Development: Create and refine PowerPoint presentations and other visual materials for internal and client-facing meetings, showcasing complex information in clear and compelling ways.
• Project and Training Support: Provide day-to-day operational support to the CTO and the broader AI services team, ensuring smooth execution of internal projects and initiatives.
• Client Engagement: Serve as a point of contact for clients to address operational questions, gather ongoing feedback, and support client relationship-building efforts.
• Documentation and Reporting: Develop reports, process documentation, and other materials that support project tracking, decision-making, and knowledge-sharing.
• Ad-hoc Support: Provide additional administrative and project support as needed by the CTO or to meet evolving client needs.

Why Join Us?

• Impact: Help shape the future of AI services by supporting critical operations that drive business success.
• Growth: Opportunity to develop a career in technology and operations within a supportive and innovative environment.
• Collaboration: Work closely with the CTO and an ambitious team, providing operational support for internal and client-facing initiatives.

How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their experience and interest in the Operations Lead role.

Qualifications:

• Education: Bachelor’s degree in Business, Psychology, Communications, or a related field.
• Experience: Minimum of 5 years in an operations, project management, or business support role. Experience in technology or AI services is a strong plus.
• Skills:
• Excellent Communication: Strong verbal and written communication skills to effectively interact with clients, executives, and team members.
• Presentation Design: Skilled in PowerPoint or other presentation software, with an eye for design and ability to convey complex ideas visually.
• Organizational Abilities: Proven ability to manage multiple projects, organize meetings, and ensure follow-through on deliverables.
• Analytical Thinking: Capable of gathering requirements, synthesizing feedback, and making process improvement recommendations.
• Relationship Management: Able to engage effectively with stakeholders and understand their needs, offering solutions aligned with business goals.
• Analytical Thinking: Capable of gathering requirements, synthesizing feedback, and making process improvement recommendations.

Training : Capable of creating training documentation for internal and external initiatives

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.